We encountered gracious attentive staff throughout the resort. Pools and recreation facilities were over the top luxurious. Loved Level 8. Pool attendants & servers were excellent. Rooms were well appointed. Garage parking available in attached resort garage for daily fee. Short walk to garage. Plenty of restaurants onsite. Security visible.

My spouse didn't care for the very soft bed pillows, not supportive. The bed was soft as well. We are used to a med-firm memory foam mattress. Our room location was noisy, next to ice machine and near elevator. Not many activities onsite yet, example no bike rentals, no Cornhole, no pickleball, no pontoon boat tour onsite. The harbor water quality is questionable- appeared to have lots of algae type blooms, with a funky smell during the daytime. I'd still return, none of these are deal breakers..because the pools & staff are the best at this resort. Not a paid participant, would return & try a Sunsuite.

Food court

I didn’t like that my price at hotel was more than was booked on booking.com

Breakfast was good both days but a little pricey. The food court gave good options also a little pricey. The pastry bar was really good but 550 for a cookie is ridiculous. The bottled water for the rooms is a great idea now you should offer to sell them.

Mary's Steakhouse I thought the food was just ok the service was fine. The steak had just ok flavor and the augratin potatoes and asparagus had no flavor. Also it was my wife's Birthday and we were offered nothing complimentary like a desert or beverage very disappointing will never go to that Steakhouse again unless it was on the house.

The facility was gorgeous and clean! The staff at Level Blue was awesome!

It was very pricey for the location, there’s nothing really in Port Charlotte but the resort- beach prices for a port city with not so clean bay water. The resort fee didn’t really seem to cover anything other than things you would expect to be free anyway. You had to pay the resort fee and pay to get to the roof top pool, plus pay for parking each day! I did enjoy it but it seemed ridiculously expensive!

Location was excellent with great harbor views. Understaffed so wait was longer but will be an excellent experience once they get a few things worked out. Rooms are first class with high end finishes.

Our initial room was on hwy 41, a very busy roadway. It had a water view over the roadway and commercial site (a future whiskey Joes), but the noise made the balcony unpleasant. The staff found a more slightly expensive room on the other side (harbor view) which was fabulous.

everyone was very nice and pampering our front desk clerk was very knowledgeable and happy that he was there a lot and was the first one on the front desk area as soon as you walk in

this place is do relaxing I just wish one of the restaurants and bar stay open till 2 am at least and the grocery shop if not some vending machines would help I wish they advertise more this place is beautiful

Everything right there, very clean, and comfortable! Everyone was very friendly!

The boardwalk area is open to through traffic from the park and one evening we encountered a gentleman that frightened me and heightened my husband’s protective senses.

Clean, great pool

Not kid friendly, needs something for kids to do beyond the pool. A small arcade or playspace would be nice. Having to use the key to get up and down the elevator is a hassel. Needing a key to exit the garage after checkout doesn't make sense. Lighting in the room was difficult to figure out , they need a guide to the technology for the room.

Small room, no balcony,

bars close one hour after sunset. A gorgeous place like that should be open much later. It's a shame that the staff tries to stop you before walking on the roof deck and say... "we're closed ". The food court also closes early.

Awesome property with great views !

Was disappointed there was a resort fee with additional fee for rooftop pool access! Also we could not get our hall lights tuned off, was hard to sleep