It was so clean and beautiful!! Great location Amenities were so nice

The staff at the bars were very rude. The tabs are by last name and room number. We wanted to close our tab and the bar tenders were so condescending and rude. They said it just closes at the end of the night. 20% gratuity is added on to every drink. They don’t have to work for their tips so they just ate so ignorant. I like a receipt and close. One point the bartender said name. I gave my last name and then he said a first name that wasn’t mine! Oh there is a lot of your last name here! I was like are you sure you aren’t letting others use my tab. Everyone can hear you say room and name. They need better controls and maybe work for their tips and won’t be such jerks.

Hotel was beautiful, but a few issues. 1. Lobby smelled like sewer. I do not know why. 2. Front desk staff was not so helpful/pleasant when I raised issue that wrist band stopped working at 11am on check out, as we were still using the report and could not access the elevator. Bar tender did not know how to make a vodka martini. Staff needs more training. Fort Meyers is still recovering from effects of hurricane 2 years ago. While hotel was beautiful, I do not think I would return.

Hotel was beautiful, but a few issues. 1. Lobby smelled like sewer. I do not know why. 2. Front desk staff was not so helpful/pleasant when I raised issue that wrist band stopped working at 11am on check out, as we were still using the report and could not access the elevator. Bar tender did not know how to make a vodka martini. Staff needs more training. Fort Meyers is still recovering from effects of hurricane 2 years ago. While hotel was beautiful, I do not think I would return. Beaches were not well maintained.

Property was very clean and everyone was very nice.

Cocktails were expensive beer especially so it was easier to go to local bars for half the price. Also the last day we were there they took away free coffee refills. I’m sure because people abused it😔 Might want to figure out a better system. People were complaining to girls at register. Not us we get it!! We understand pricing at resorts are always higher so I’m not complaining just letting you know incase your bar areas are slower & alcohol sales are down. Lol We personally ate and drank at the resort and had a great time😎

The staff was so incredibly nice and accommodating. Rooms are very nice. Property is beautiful. I was one who was against a Margaritaville on Ft. Myers Beach but it is so beautifully done and, I believe, will help rebuild FMB after Ian.

The weather - but that's not the resort's fault. When asked if anyone had a disability and I said yes, my husband does have issues walking and breathing, they put us in a handicap room. However, it was almost the furthest room from the elevator. When we extended our stay and I asked for a room closer to the elevator, they were wonderful and got us on the main floor. We just walked out our patio door and he was in the thick of things. Thank you. The restaurant seemed understaffed but that's a universal problem these days. And lastly, their choice of alcohol isn't great but doable. :) Don Julio Blanco would have been awesome.

Most everything is new and clean and well appointed, we enjoyed it very much. Easter activities were fun.

Getting to the pool was a bit of a hassle from the main building if you have kids or are bringing stuff down with you. Also thought it was really ridiculous that we can’t bring a cooler with kids you need water and snacks but they won’t let us bring any food or drinks so the limited and over priced menu is supposed to be enough. It’s fine for adults but not if you have kids that want to snack and drink all day long.

The facility is beautiful. The staff was very friendly. We will definitely stay again.

The on-site parking is valet only, so when we ventured out, we felt obligated to tip each time. It was not explained that the chairs on the beach were not included. We were told that once we were already set up, it was $60 extra. This fee started once they had the pool. The chairs are free in that area. The breakfast is also not an included fee. The rooms also do not have a microwave.

The Staff was excellent. I have to mention Melissa, Lynda, and the entire front desk staff. Melissa went out of her way to help me with a small issue. They were all very knowledgeable and so friendly! The entire facility was so clean and so vibrant! We ate at La De Dah and it did not disappoint! The valet staff was awesome. I never had to wait very long to get my car. Would definitely come back!

The pool could have been ready to go! And the weather wasn't cooperating very much!! :)

The pool and service around the pool were excellent! Drink and food options around the pool were great too. They have some local shops on the property that lost their stores during the Hurricane, so it was great to see them helping out the local community.

Could not have my Yeti cup out by the pool. Brought an empty Yeti to the pool, bought water at bar, and poured it into my cup to keep it cold, only to be told I could not have it.

Spotless facility, great beach, location to other restaurants. Fun energy. loved having our own balcony.

Finding chairs at pool if you don’t stand in line at 9a. Could get very loud at times. Staff were very helpful. Room housekeeping would come late afternoon when we were just returning from the pool or beach. Timing was not good.

The decor of the hotel was nice.

I thought the hotel was located on the beach not just certain parts! Our rooms balcony was facing the parking lot and main road. I asked to change but was told we got the budget package so switching wasn't going to be much better but it turns out they didn't have any available. There was construction being done in the middle of the night got woken up several times.