The hotel was very clean and the pool area was lovely. The staff was helpful, friendly and professional. The shuttles were excellent! The drivers were so fun and friendly, and they would take us anywhere within a 3 mile radius. The hotel is very conveniently located.

We weren't told there was construction going on, and there was a lot of it. For that inconvenience, I think a bit of a discount would have been nice. Instead, we had to pay for our own continental breakfast. The online pics need to be updated. The rooms look nothing like the pics.

Nice and clean rooms, freshly renovated. Good breakfast, free parking.

The hotel is really nice and clean, with a very efficient airport shuttle that got us in time for our flight. The rooms are accessible in price, for Miami, and the location is good if you want to stay close to the airport. The rooms are really clean and the beds are super comfortable, with breakfast included, so if you're passing through Miami only for 1 or 2 nights, I highly recommend it. There might be cheaper options, of course, but the price/comfort ratio is quite good with this one.

There wasn't much in my short stay that I disliked. Maybe the breakfast could be more varied, but I didn't have enough time to eat due to my flight departing quite early. A restaurant nearby at walking distance could be a great addition, although you can always call delivery.

Despite the fact that the property is/was under renovation, it remained a perfect retreat at the end of a hectic week of conferences. The Manager is a man of his word! He made me a promise which he kept and I truly appreciated it. I was deeply touched and grateful for his integrity. As a result, I was able to cancel my road-trip to Orlando during the Easter week and retreat in Miami instead. It was a welcomed relief. Hat's off to all of the Receptionists, they all went above and beyond the call of duty, to ensure that my stay was great. Finally, it would be remisce of me, if I did not mention the Night Female Secuirty Officer who came to my rescue one night to assist me in getting my large and cumbersome packages to my room after hours, and refused to let me tip her for her act of kindness. This was service above self, and I was very humbled by it all.

The room was cozy and clean. The continental breakfast was yummy and the pool was refreshing. When I booked originally the hotel was changing their room types and I did not get a double queen room as requested but instead a king and pull out bed when we arrived. There was 4 of us and the GM switched our room the next night at no extra charge. Complimentary shuttle service took us for free within a 3 mile radius so we were able to do some last minute shopping before our cruise.

everything was great

Booking a hotel on line is a gamble. It is difficult to know how safe the area is or how accurate the photos and reviews are. This hotel was the best we have stayed at recently. It is beautiful, clean, great decor...No complaints here.

We did not have our own transportation and restaurants are not in walking distance. Thank goodness for delivery services. It would be helpful if more information could be provided on surrounding restaurants with delivery service in the room or at the front desk.

The beds, cleanliness, and size of room.

No shuttle service from the airport and to the airport. It ended at 4:30(really early) and didn't start early in the morning . We had to pay for an uber both ways.

Holiday Inn it's room size are good anoihh and it was a comfort one. Spacious too even bathrooms. Facilities like microwave ,fridge ,coffee machines too.

Provide some vegan or vegetarian options in your breakfast. As I am vegetarian I had only bread ,bagels and jam,spreads,coffee as my options which was not a happy one. I choose Holiday Inn as we had breakfast option and that was not a satisfying one. In UK we have good options for vegetarians in Holiday Inn.

Property was nice

Your website doesn’t have an update for shuttle service time was running. Call and request the service and they told me they stop shuttle at 10pm and needed to Uber to get to the property. It was an inconvenience for me because I was coming out town and I was traveling since 5am and I was tired wanted to get to hotel and rest

Evett at the reception is the sunshine of hotel... Location Super clean as just renovated Room size 2 TV in 1 room Using DOVE Lagoon view is stunning Free airport shuttle... thats big advantage & it was on time Driver was very nice guy... and very helpful.

Gym need more equipments Breakfast need more variety, no drinking water Mattress is extra soft... No complementary water in the room... othet 3 stars do Smart lighting system