Online help was very good an fixed a couple of issues quickly. Great space and facilities

The Booking.com site didn't make clear that the pool was closed, the company site did, and this was an error from Booking.com/ There was an alternative 10 minutes away. Most of the facilities were good, not 5 star though. A full length mirror, a drying rack for clothes and an electric kettle would have been great.

We rented a beautiful apartment and it worked well for a family group. Very spacious with nice decorating. Big dining table and two conversation areas. The pool was large and useable even with a crowd there.

Goodness! With as wonderful as the place was the advance multi page contract, rules and instructions required an advance degree to wade through. Email after email kept arriving with more verbiage to read. It was like having a stay at Fort Knox. Absolutely ridiculous and I would forego a repeat visit there for those reasons alone, besides which it was extremely pricey. Someone needs to retool all their advance directives and streamline the process. You just go in thinking you’ll end up with a huge fine for missing some small detail.

Loved the location. It is next to International Drive yet not as busy. Restaurants are near-by. There was a game room on premise connected to the pool area so I was able to be with family no mater which activity they chose. The children loved it! There was a nice trail for running or walking and a basketball court nearby. The condos were beautiful and spacious enough for other family to visit. It is close to Sea World. We were able to watch evening fire works from our lake view balcony. I took the time and went for a last minute foot reflexology appt at Angel Hands Wellness Massage Spa that was a treat from a family member which was an absolutely wonderful experience! This trip is a definite do over!

The bed spread and sheets were not all clean in one unit. Finding the buildings for our rooms was a little frustrating. Two rooms were nearby, but in different buildings, but, the third room was in a different area of the property and behind a different gate. We figured it out.

Location is pretty central, close to many restaurants and shops. Spacious with nice kitchen and common area for family gathering. Balcony is nice with view to the pond and walking trail. Very convenient to do laundry with washer and dryer within the unit.

May need some minor update to the bathroom, toilet has running water, shower needs some place to put shampoo and body wash, etc.

the attention was excellent, fast and efficient communication

I thought it was a resort and not a residential condominium, I found the access to the pool uncomfortable, by the name resort I expected much more, I felt in an airbnb house not in a Resort. hygiene and access to the owner is excellent, but I cannot call this place a resort. I do not agree with the fees paid when referring to a Resort, because it is not

it was nice and peaceful easy to get to and was close to Disney universal a Walgreens was close by with in walking distance for things you may need. a gas station right across the street and lots of shopping super close by.

I liked everything no complaints

Staff was great and happy to accommodate our early arrival with ease. Place was beautiful and spacious and had everything we needed

I liked the convenience of having a laundry room, I loved the spacious condo, the lake view was amazing, access to the pool was perfect as our condo was not far from the pool. Overall it was a peaceful and restful vacation and unit. Just what we wanted and needed. Orlando Escapes was also near to our favorite shopping outlets. Will stay again definitely!

The late checkin time.

The location was excellent very near all the main attractions

Overall very nice

Kitchen lacked a few items in the silverware and utensil area Room across the hall appeared to be overcrowded and the door was left open allowing a more than normal amount of noise and apparent cooking mishap that set the smoke alarm off with no response from staff. The hallway was smoke filled and needed deodorizing.