Proximity to Coconut Island and Japanese Gardens, downtown Hilo, and notably a Walmart. This location in Hilo is an excellent launching point for exploring the entire big island by vehicle each day. Well-priced rooms - the Banyan view room is quite nice, facing the sunrise and tree tops each morning.

Parking stalls are very narrow, even for a standard size car. Larger vehicles must acquire two spots next to each other in order to park comfortably. Otherwise, there’s plenty of free parking available on site. Ice machine is located on the sixth floor - you’re welcome.

The property is located in a beautiful spot with a nice view onto the water. It is situated close to the town by driving and 25 mins by walking. The street is lined with stunning banyan trees and right next door is an incredible park. Our room was very spacious and nice. The lobby is beautiful. Staff were friendly and helpful. Lots of free parking available.

They offered a “continental breakfast” included in our stay. That was the only thing I have to say was not satisfying. What they did offer was tasty but really not breakfast… some of the other guests were very noisy but that wasn’t really the hotel’s fault.

Both directions of the hotel are so near to many marine activities, great restaurants and wonderful bays for snorkelling and swim. While you stay here, make sure you get out to make the most of it ! Go out the hotel walk to right to a bend takes you over a bridge to the end there is a jump platform and snorkelling bay. If you keep walking to the right follow the road you will come to Hilo Bay Cafe restaurant at right with great view and sophisticated dining, then Saisan fresh Poke. Walk left out of the hotel you will come to Coconut Grill, outside Ponds you can spot sea turtles feeding from the bridge. For a good half day, head further to Carlsmith beach park where you do snorkels and swim with sea turtles. Opposite it is the Seaside restaurant only opens at 4pm. All these are amazing spots. Don’t miss it !

Slow check in. They ask you to sign $500 damages fine , make sure you add clauses exclude previous damages, tear and wear as all components are old. Didn’t feel anything going on in the hotel at the beginning. But I realise you have to walk to the right and to the left sides of the hotel to explore all that nearby amazing hidden gems.

the room was great, as well as the location. very recommended !

the free breakfast was not good.

Location and view were awesome. Had breakfast at the steakhouse and it was fine. It also had a nice view so that was a bonus. Pool area looked nice. The bar area had live music playing and that was really nice. Ample parking was very much appreciated. Staff was friendly.

Our outdoor furniture was tattered. The shower/tub was like peeling, not all of it was a smooth surface. I wish more information would have been available at check in, like how to access pool and fitness room. The hours of those facilities were open as well as some info on restaurant and bar type area. Either something in the room or a little flyer at check in would have been nice.

Breakfast was good. Also $10 off in place of continental breakfast was great. Dinner buffet was awesome. Great location. Bed was very comfortable.

Front desk said we couldn’t do a pre-check-in till 12pm, but I noticed others were doing it. Front desk forgot to call us when our room was ready and we were tired and waiting in our car rental in the parking lot. Front desk was not knowledgeable to provide info when asked such as; do you have live entertainment, what’s the hours of your restaurant, can I grab a cup of coffee from the continental breakfast while I’m waiting to check-in. Their response to this was, “I don’t know”.

We absolutely loved the view of Hilo Bay and Coconut Island from the balcony, where we often sat after busy days as tourists. The room was very large and quiet. The dated furniture and decor didn't bother us, and the bed was plenty big. The price was much lower than hotels on the Kona side of the island. We received coupons for free continental breakfasts, so we tried paper cups of oatmeal and a piece of fruit with juice a couple of times.

We had to request a new shower curtain since the first one didn't fit the shower AT ALL. The bathroom sink didn't drain properly. The pillows were hard slabs. The drinking water dispenser was five floors below us and OUTSIDE, so no visits there in our robes and slippers. And the person who checked us in was rather patronizing, as if all seniors were demented until proven otherwise. We tried the avocado toast and grilled cheese sandwiches for breakfast in the restaurant, but the bread was cheap and tasteless. Yet none of these negatives were crucial, and we enjoyed our stay. (My husband stuffed his fluffy jacket into a pillowcase and loved the outcome, which he will repeat whenever he doesn't like a hotel pillow in the future.)

Friendly staff, 2 free cocktails in the bar along with the free continental breakfast and the free water bottles

The oceanfront room that we had was 206 disappointed with the ocean view there was a big tree in front thus limiting the beautiful ocean views the ice machine is located above the elevator on the 6th floor our room is located behind the reservation desk which you would have to walk upstairs and down the hallway to get to that room I’ve been there before and had oceanfront room above the elevators which gives you a great view of the ocean the next time I will be asking for oceanfront rooms above the 5th floor on the swimming pool side of the building other than that I still like staying here and will return again

Friendly staff, welcome drink. Very convenient location as a starting point for organised trips in Hilo, it's also relatively close to the Hilo airport (although not exactly walking distance). Breakfast is very simple, but it's better than nothing.

No utensils in the room (such as a spoon, a fork or a bottle opener). If you want to grab something from a nearby convenience store, it may be a good idea to bring with you the disposable utensils which are distributed during breakfast. The bathroom curtains could be one inch longer - even that much would greatly help not to spill water all over the floor while taking a shower.

Our room has beautiful ocean front view. Free parking is possible on site. It is a quiet location for a good rest