There was an adequate breakfast. Our grandchildren enjoyed the pool. The AC units were in good working order.

Do to some construction going on at the sight, the cable for supplying WIFI had been severed so WIFI was not available. This required using our own phone's data. I think a reduction in the room rate would have been in order. But no offer was given. Had there been a partner hotel nearby, this also might have been suggested.

The atmosphere of the entire place was fantastic. I cannot express how wonderful it was after driving nearly 7 hours with kids to have such a friendly staff member greet me. Ever person of the hotel staff i met was caring and listened. Even the guy who ran the breakfast every morning asked how we liked the breakfast and if everything met my expectations. I would definitely stay again!

I used to live in Crystal Lake so know the area. Comfort Inn is conveniently located. It is somewhat older but adequate. The rooms were clean and they provided room service everyday unlike many other places who still hide behind the Covid excuse. A hot breakfast was available every day. Staff is very friendly and courteous. Will stay there again when I visit family.

It would have been nice to have a little sofa in the room to watch TV.

Staff was pleasant and not put out when asked to unlock the exercise room. Additionally, I’d had special requests for room location that was met.

The tv didn’t have an information button or code card to indicate which channel number was which station name ie; HGTV-channel 2.

Location, pet friendly, waffles. Staff.

Noise from other rooms, pool, and from the floor/ hallways above and the taste of the water. The powered eggs for breakfast.

This was my second multiple-day stay at this hotel within 3 months. Not only was it clean, comfortable and quiet but the staff was always above and beyond helpful. I would definitely recommend this hotel to anyone and will most certainly return in the future.

Straightforward hotel. What you see is what you get.

Disappointed there wasn’t a hot tub but that’s my fault for not checking amenities.

check in attendant was amazing! we were newly weds and he upgraded our room free of charge! such an amazing experience!

nothing!!!

The staff was super helpful. The hotel is close to alot of different food places and fun things to do. The parking lot is large and has plenty of spaces. The breakfast was in a brown paper bag with , a bottle of water, and things like a nutrigrain bar. I thought it was cute, good effort despite covid. The pool and rec area was open with restrictions.

I was a woman alone and felt very safe until I say the sketchy characters in the parking lot. I carried my mace in the parking lot ,seems like it’s not secure at all