Property was good - clean, well staffed, and friendly.

Breakfast bar for $12 was no different than any other hotel would offer - hot food offering was powder scrambled eggs and bacon/turkey sausage. No oatmeal except instant, all the rest is exactly what I’d expect as a breakfast included in my room charge, not an additional charge. This was my only disappointment - next day I went out for a decent breakfast (there was a nice brunch restaurant across the street) where the value is far better and the quality of food way better.

great location, clean

Rude customer service and Hotel kept charging my debit card and could not tell me why because they claim they could not see the charges on their side. When I showed them the charges they advised to dispute with bank. They got frustruated because I wanted to know why there were charges from the hotel and they could not explain. I was told they could not help me and refused to discuss. Lara in customer service is very rude and appeared to be racist. I did not see her talking to anyone else like that.

The front desk staff sent a text to my phone after check in to make sure everything with the room was good. I really thought that was a nice gesture.

My only complaint is that there is no free breakfast. Most hotels (even cheap low budget places) provide a free breakfast. The food was good but as we were eating, several people came to the dining area thinking the same thing.

The staff was helpful and friendly. The rooms had comfortable beds and full size pillows. We were in town for a concert downtown and this was only 15-20 minutes away. We had a comfortable overnight stay. Breakfast wasn't included in our rate and we chose not to eat there so cannot comment on that.

Even a distance from downtown, the prices were elevated due to the concerts and conventions going on. The only complaint about the room was that the carpeted floors felt sticky. That was definitely a disappointment.

The ladies at check in & check out (Elizabeth & Laura) were amazing excellent service. I paid for meals to be included and verified with them (breakfest) but when we went down to get some of the continental breakfast was told we had to pay. Even after insisting it was included. I (Debbie who reserved the room) had to go down with family to insist they (grill staff) were wrong. I understand staff was new but to basically te) us we were lying was inappropriate. Very grateful to Laura for making sure all was made right, the waitress apologized.

New staff customer service was not good.

Asked for late checkout and was able to get a late checkout. Although the front desk didn’t tell the cleaning staff and they tried to enter our room around the original checkout time we called the front desk and they recognized their mistake and we were able to checkout later!

I loved everything, the staff was friendly, the location had a lot around it to visit, the room was clean, the room was big and spacious.

The Jacuzzi has some small cracks so when you stepped in you felt leftover water come up, the weekend price was a little pricey for it all.

The staff were very nice. Tried to answer all questions. Very nice breakfast area which I did not get to enjoy.

The price was rather High and it was supposed to be a king suite with whirlpool Spa or large jacuzzi tub. The tub would not hold water until I remove the drain plug and tried to straighten it up because it was crooked and letting the water drain out after a half hour had less than 2 in of water in it tightened it down again it was still slowly leaking but was able to get the tub half full up to water. Lost the desire to even enjoy it The tub was very small for one person not a couple. Which is why we went to stay there they did have three of those but are booking was not with one of those three rooms. They were full when I did try to call booking.com the way it was very long so we ended up staying in that room for the night because it was getting rather late

Everyone was so nice and helpful, the rooms and the hotel were very nice.

I left my room one day on purpose for the house cleaning person to come in and straighten up but she didn't.

Great location, lots of restaurants and grocery stores around. Our room was spacious and clean. We booked a reservation with breakfast included, ($10 extra) which was a great value for our family of 5. The snack area was convenient for late night cravings. Front desk staff and housekeeping were friendly.

Beds are extremely soft, we personally found them uncomfortable.