I would personally like to thank Devin! I had a wedding to attend by 3 PM and check-in was at three. I called an hour prior. I had been calling all that morning. He made sure that the room was ready when I got there for early check-in at two so I made it to the wedding on time I just want to thank him because if it was for him I would’ve been really behind. Thanks again to Devin. Everything was really nice and clean, staff were very nice and polite, breakfast was on point as well. Thanks again for the stay, we will come back again!

Nothing

Generally a very nice hotel experience. Clean, very pretty breakfast room, everything I needed was in the room including comfortable chair with footrest. Everything worked. No hesitation when I asked for extra towels. Thank you to the staff. Breakfast had all the usual items, including hot food (although some items like the danishes were low quality).

Some of the breakfast items were low quality, but passable because had all the usual items including hot food.

Was convenient to Indiana Dunes National Park, West Beach. Had lots of close food choices, dinner and breakfast.

The security lock on the side door was broken and mgmt was aware of it. Hotel was busy and the breakfast room was too crowded for us to eat in our schedule. Not really the fault of the hotel. Put in for upgrade from queen to king room, app didn’t let us know it wasn’t available so we were surprised to be put in a queen room. Again, not the fault of the hotel.

It was very comfortable. It is a great location for us. Close to family.

They didn't clean our room. They didn't change or make the bed. Didn't vacuum or take out the trash. Didn't get our towels or give us fresh towels. Didn't give is cups or trash bags. We were very disappointed with housekeeping

We are up early and we were such in a rush relying on family picking us up and dropping us off. it was great being able to eat breakfast before heading to my aunts services and burial.

they accidentally only keyed us for one night and not both nights. After several tries we returned to the front desk to get access to our room. I had booked an accessible room and had to remind at check in so he changed our room. I had a total knee replacement recently and have severe PTSD so anxiety hits pretty quick for me after being a survivor of the largest mass shooting in the United States on October 1, 2017. I was glad an accessible room was available but since that’s what I booked it would have been pretty bad if one wasn’t available.

The room was great it was quite. Greeting was awesome. Breakfast was still hot and full at 925am when Breakfast is over at 930am. I've stayed in all the hotel in portage and usually dread booking again, but I will definitely stay here again. Thank you keep up the great work.

Need a few extra towels in the room

The lady in the dining area was very nice to regularly clean tables. She also kindly helped us and other guests with waffle makers.

1. The noise of the heater in the room is a bit loud. 2. The water in the shower though is hot but is a bit small.

Friendly staff, comfortable beds, safe area and a cool restaurant/bar right next door.

Breakfast was appreciated, but just ok. Hotel starting to show age.

The rooms are very clean and comfortable the staff is very courteous and the breakfast is good I would definitely recommend this hotel

Not very many facilities they do have a swimming pool but a hot tub would be nice to go along with that

Breakfast buffet was good. coffee was good. Lady serving at buffet was very nice. Room was clean, bed comfy. Good exercise room.

Walls kind of thin. Could hear neighbors TV and dog. Pool is small.