We got to the hotel an hour early and asked if they could check us in. The lady at the desk checked us right in. We were super excited with how clean this facility was. Very nice staff and a very well kept hotel. We will be staying here when we visit again.

The was only one issue and that it was a little pricy. But however it was worth the extra money. When we visit Winchester again. We will definatly be staying here again. With all the ammenities it was worth the price!

Lobby and room were very clean. Staff is very kind, helpful and informative. Free breakfast was delicious with so many selections of food. They even kept the breakfast area open a little longer to accommodate everyone.

This was not a deal breaker, but there is no exhaust fan in the bathroom and the deadbolt on the door wouldn't engage. I felt safe in the hotel, so not a big deal.

Excellent breakfast. The hostess was friendly and helpful. Nice variety of food and beverages. The eating area was crowded when I was there. Given the fluctuating pandemic conditions, I would have felt better if there were plexiglass screens between the tables.

The clerk at the desk wasn't there at check-in. I had to wait 30 minutes for her to return. She did have a sign on the desk that apologized for the inconvenience. When she did return, the manager explained that "something had come up that they needed to tend to." It was dark by the time I arrived. I was tired (500-mile drive) and ready to check in and relax a bit. The 30-minute wait to get a desk clerk was a disappointment.

I loved the fact that everyone and I mean everyone who worked there had spoke to me and my wife. A gentleman from way down the hall as I was passing by went out of his way to let me know hope you are having a great day.The hotel was very clean as well as our room. This is the best stay we have had a very very long time. We even stayed an additional night.

There was absolutely nothing we did not like about this property.

Very nice hotel, convenient too! The staff was friendly and welcoming, all of them.

I'd like a secure wifi option

Everything, but especially the breakfast host. She was such a joy; she made every person feel like they were home!

I was on the fourth floor and could hear the noise from the trucks on the interstate. That is the ONLY complaint.

I travel for my company and it is important that I feel safe. The beds are very comfortable and all of the staff are really nice. I came back to my room very late and needed a fork. The front desk clerk immediately went to the kitchen and got a fork for me.

No complaints.

Hotel was very typical for a Holiday Inn Express (I consider this a good thing). Available breakfast food was well prepared.

Breakfast ended early (weekday hours) even though my stay was on a national holiday. Breakfast room had run out of items that would normally be available.

Holiday Inns Express are not luxury hotels, but they are typically comfortable and convenient. This one was both of those. I appreciate the placement of power outlets and USB ports at table-level, rather than near the floor. There was plenty of horizontal space for unpacking and for working (e.g., using a laptop). The breakfast offerings were varied and ample.

I think this is a relatively new property, but the shower enclosure in both rooms had significant rust / water stains. Unsightly, but not terribly unpleasant.

After husband worked the night shift a d drove close to 2 hrs we were able to check in early.

There wasn't much we didn't like. Everything was nice and clean