Well, the room was clean when we got there. The bedding was comfy. It was nice. I was happy to see a nice sized refrigerator and a coffee maker.

After arrival, with a 3 night stay, our room was not touched by housekeeping. No one emptied the garbage, no bedmaking, no fresh towels offered. I was able to run down a housekeeper and get fresh towels, and when i sat the garbage cans into the hallway, they did empty them. Also the outdoors hallways and staircases were very dirty, as was our balcony.

Ease of finding the hotel, close to everything we wanted to visit both in the city the hotel is located as well as a very easy drive to other tourist areas we were looking to visit,, stafff at front desk was knowledgeable when I asked where a certain store was if it was a walkable distance

I would love a coin operated dryer as this hotel is on the beach & being able to dry bathing suits & towels would be phenomenal

Very good location, comfortable, table with chairs in the room, large sink counter, right by the lake with easy access, and many good restaurants within walking distance, plus both ferry terminals. We were able to order Mackinac Island ferry tickets at the hotel desk with a discount! Front desk employees were very nice and helpful.

No hot breakfast (likely none for many months), though their own website and Booking.com state that a hit breakfast is included. We were given tiny grab-and-go bags with a small apple, snack size granola bar (~80gm), and a room temperature bottle of water. we should have received a room discount of at least $15 for each night…maybe per person, too. Carpeting needed better cleaning in corners and next to bedside stands. Shower temperature varied significantly in the morning, though not badly enough to freeze or scald us.

The wonderful lady at the front desk gave us an amazing room with an amazing view. We had a lake view room. It was just what we needed. We were so happy. It was our first vacation since covid. Had a wonderful time and would stay there again. The lady at the front desk was so nice. ( wish I knew her name) I wish they still had breakfast there in the morning included. According to the website they offer it. but they really don't. They offer water, apple and a granola bar. I understand it's probably because of covid and everyone being short staffed. We still had a wonderful time and would stay there again.

The staff was wonderful and the location is the best. Walking distance to lots of locations.

I didn't like the smell of the room. There was a funk smell that came and went. The water would go from warm to burning hot. That wasn't good when taking a shower.

The beach front room was nice

More modern bathroom. clean bathroom floors better, especially in the corner of the bathroom , and the lights on the ceiling of the bathroom had cobwebs in it. Plus, u can tell the housekeeper DONT dust. Step up housekeepers!

Exceptional location, good number of clean towels stocked for 3 day stay, VERY exceptional bed linens, clean room & bath, main floor overlooking beach

Breakfast available low quality & quantity

Location was good. Staff was friendly and helpful.

The promised breakfast at the motel was not there. Should have been told that it wasn’t there ahead of time. The buy one get one free buffet coupon still cost us $20 to eat breakfast.

We got our room upgraded to a beach view which was great. The balcony was nice and spent time relaxing out on it.

We were not told where the vending machines and ice were. Also they had no luggage carts when we arrived or left. Those would have been helpful.

when I book my hotel ,in clouded breakfast ,when I get there they said no breakfast, when I show my reservation in my phone with in clouded breakfast, they said they forgot to update in computer,no more breakfast. I WAS SO DESPOILMENT MINOO

ROOM NEXT TO EACH OTHERON