Have stayed here for five consecutive years. If there are issues generally taken care of right away. Was glad to know that they went back to being staffed 24 hours this last year. Older hotel but comfortable.

It was the perfect size room. A little outdated style, but it was clean, and that's all I care about. What made it nice, was the room had an amazing view of Lake Huron, and had easy access to the beach. It was wonderful to sit on the balcony in the morning and enjoy a cup of coffee, while watching the sun rise over the calm lake. It was also quiet, for a majority of the time throughout the day in the hotel. There was occasional noise from people moving around inside/outside, or from house keeping. But everyone was quiet after 10pm pretty much. The staff were also very nice and helpful. For example, the hair dryer in the room didn't work, so I asked the front desk if could have a new one, and after 40 minutes I think?, the maintenance man came by to give me a new one. It was done in a timely manner, and I appreciated it.

I don't really have any complaints about the room itself, but if I had to picky, I would say the hotel's beach & grass areas had a lot of seagull and geese poop on it, so I didn't lay out on the beach to enjoy it. I know its not the hotel staff's fault, its because inconsiderate tourists feed the birds ALL. DAY. LONG. While I was staying here, there were tons of seagulls flying around aggressively & fighting over the food people threw at them. In fact, at one point, I had to yell at a group of tourists to stop feeding them, because 3 seagulls almost flew into my room/attacked me, when I was opening my balcony door. The hotel should consider hanging signs on balcony doors (or somewhere on the beach), to let tourists know to not feed the seagulls or wildlife.

Loved that the hotel was right on the beach and next to all the things Mackinaw has to offer. Indoor pool was fun for the kids, staff was pretty friendly, rooms were spacious with a nice patio and beach was decent.

The hot tub was disgusting. The first night it had brown foam in it and we just put our feet in and they felt slimy afterward. I was really looking forward to the hot tub after walking all day but it was too gross to get in all week. There was no breakfast either which sucked but its not a big problem.

I liked that it was on the beach they had a pool and hot tub and the 2 beds were kinda separated with the bathroom and kitchen stuff in the middle it was a nice setup had a mini fridge and microwave

The room seemed a little outdated our room had really small tvs but my sisters room down the hall had big tvs and the bathroom had a couple pieces of tiles missing along the baseboard. There was a hole in the ceiling shower like they had the pipe going through the ceiling at some point maybe, also the hair dryer didn’t work The same sand piles stayed on the rug near the beach entrance so I don’t think they vacuum or sweep the area regularly

Location, value, cleanliness

Had to clean the drain the shower, black hair was stuck in the drain. A ceiling vent was hanging down, asked them to repair it. Coffee pot was filled with mold and a moldy filter. Patio was filled with cobwebs and spiders, my daughter asked for a broom and we cleaned the patio. King size bed , top sheet wasn’t a king size for the bed. Asked the lady at the front desk for coffee and more cups, she said to find a person in housekeeping to give it to us. That’s what she gets paid to do, not me!

Breakfast was not available at this hotel and for us, this wasn't an issue. The location was great and on the beach. The balcony overlooked the water and we did have a partial view of the bridge. The staff were very friendly and helpful to whatever needs or questions we had. We would stay here again. The rooms were nice. A little dated, but, clean and spacious. Thank you all for a terrific stay.

The pool had a very high smell of chlorine which did make my eyes water. The kids had no problem with it and had a great time.

Staft were very accommodating and knew the area well. The room was very clean and well done. We had a view of the lake with a door leading to a balcony, and we could watch the waves roll in. Very relaxing and enjoyable. It was located within walking distance to all the restaurants and local shops on S.Huron Street. We also had a clear view of Star Lite Ferry service leaving for Mackinaw Island. Just a very nice place to stay.

The bed was a little to firm for us. But clean and new.

The view! Fabulous! Sunrise and sunset view from your own balcony. We had a family suite which was perfect with 2 separate sleeping areas, a fold out couch and a wet bar near the bathroom between the sleeping areas. Room was comfy and clean, but the view is why you will want to stay!

I wish they would have offered a simple breakfast bar and coffee station in the lobby. Even something like fruit, yogurt, bagels. Just a little something would go a long way. More of a suggestion than complaint.

A very nice view of Lake Huron. It was conveniently located & the staff was super helpful.

The items I didn't like were beyond the control of the staff & facilities and I totally understand that. It was midge season so I could not utilize the patio overlooking Lake Huron because there were swarms of these insects and large deposits of their dead bodies on the balcony. Also a tour bus of teens arrived they were up & down the hallway & doors banging but it was not late night or before 7 AM.

Loved everything about it. The second desk person we interacted with was wonderful as were housecleaning staff. However the first desk person we encountered was absolutely awful. Rude and indifferent. Did not take her eyes off her computer screen the whole time. Had it been possible to get a refund I would have gone to a different property.

See above regarding staff. They could keep an eye on trash a little better on beach side.