Location, walking distance to ferries to Mackinac Island. They also seem to have upgraded the room interiors and improved the included breakfast since I was there about three years ago.

Rented a King jacuzzi suite. Beautiful room, sliding doors out to patio which led right to the beach. Absolutely beautiful sunrise.

A little noisy. Not much sound insulation in walls and ceilings.

Heather at the front desk did an amazing job. She was super helpful and was very informative. The best part was the rooms. They were fresh and clean and the view from our room was breathtaking. We have found our go to place for vacation.

I wish the weather was better.

The room was large and spacious. I liked the furniture and the mattress was just the right firmness. They upgraded me to a balcony room, and the view was very good from there.

I wish we would have had more snow. I wish there was a shuttle service to the ski area.

The room was huge! And comfortable. Pool was super! Like bath water!

The breakfast was a joke! I picked this hotel for the free breakfast! And it was just an apple, water and a small granola bar!

I wish I had taken pictures as soon as my daughter and I opened the door and looked around but I had been driving from Fenton to Houghton, moved my son into his dorm, and started the track back down to Fenton. Just needed a clean safe place to shut down for the night before it got too dangerous from being too tired to travel. I was able to get a room with two queen beds for a reasonable price at the last minute. The beds were comfortable, my daughter and I slept well and I have peace of mind that everything turned out great.

The room was clean for the most part. I did notice the bathroom wasn't up to standards for as beautiful as the hotel is. The bathroom wasn't trashed but the jacuzzi was dirty. I would have really liked to take a soak in it. That part was disappointing, but we were only there for a night.

The breakfast was a paper bag with an apple, bottle of water and a granola bar. Ridiculously cheap and unsatisfactory! Covid is no longer an excuse to not provide a decent breakfast.

Everything was awesome, breakfast was pretty good and the staff were excellent and very friendly, unlike my experience last year when I visited Mackinac at one of your competitors hotels down the street from you , they were pretty jerky, in fact a lot of the seasonal staff and multiple businesses were very unfriendly and had a bad attitude . This trip was like mirror opposite from last years trip where we had an awesome time . Great job to the Hamilton staff 👍

Not a thing

This is clearly a high volume note. The location was absolutely perfect! We could walk to the StarLine Ferry, to eat, to shop and to explore the town. The room was clean, beds comfy and A/C worked great. Breakfast was a mere Grab 'n Go with an apple, water bottle and granola bar. Good for snacks during the day. This is not the Taj Mahal, nor is it a flea bag. The hotel is a well run, clean and friendly place. No complaints.

There were a few things that could have been tended to such as cob webs in the foyer, which is VERY tall. They were up high and not a bother. There was a slight tear is a our sliding screen door that was patched with duct tape. Again, not the Taj Mahal, but not a flea bag.

Front desk manager was exceptionally welcoming and kind, absolutely adored her! I only regret forgetting her name as she deserves some top recognition! Continued in next column...

Nothing at all- the property location was fantastic, the staff was accommodating and fantastic and the room rate was the cheapest in town for a great view, jacuzzi tub and king size bed. Wonderful experience. Universal criticism- I think all hotels should serve breakfast until 11 : ) (while still having no complaints about this property's breakfast.)