Holiday Inn Express Hotel & Suites Chanhassen, an IHG Hotel

Room was very clean. Staff was very pleasant. Room was very clean which made it very easy to relax. Enjoyed the stay even though it was just over night. Would of like to use the pool but got there late that night and had to leave in morning right away. I also think they were working on pool. Atleast they were fixing or maintenancing the pool to keep it nice. I would recommend staying here.

The view from room was a empty cement room with window and a door leading outside wasnt sure what room was for if it was another entrance way. Anyway not a very good view but not end of the world must be redoing that area. I just expected to open curtains to see the grass and sky not an empty cement empty room torn down to the shell of that room. It could be worse but wasnt there to stare out the window anyway. Haha.

The bed! It was wonderful! Like sleeping on a cloud! I was truly impressed with how comfortable it was. And the room was quiet. I didn't hear other guests in the rooms around me. Very pleasant stay. Bathroom was clean Oh yes...the bed had a variety of pillow types so you could find just the right one for you. Very thoughtful.

The breakfast options were not great and the waffle maker was broken. Good coffee though. Only a few rolls were put out...not nearly enough. And I was concerned about how old the cucumbers were in the cucumber water in the lobby.

The facility was exceptionally clean. The breakfast had Greek yogurt and a variety of healthy options. We had an issue with our reservation, but the staff was quick to resolve the issue and make us feel welcome. It was an incredibly comfortable bed with a choice of comfortable pillows, a clean bathroom, and did not induce an allergic congestion reaction in my family members. We have been in good hotel chains that smell so bad we can't stay there; Chanhassen Holiday Inn was free of mold and mildew smells.

Our hotel room was a little dated.

I liked that we were able to get rooms next door to each other and the location of the hotel was close to Chanhassen Dinner Theater.

We were disappointed that the hot tub wasn't working in the hotel. Total fitness was nice, but we missed the convince of having one at the hotel.

Room was lovely, very clean, bed was comfortable, breakfast was great, coffee was very good, staff was helpful, pool was fun. We were happy to be able to get an early check-in (at noon) so we could get ready for a wedding. Staff member Sean was exceptional. He was friendly, positive, working hard everywhere we went in the building, and he went above and beyond in providing great service.

Everything was great!

The room was a very nice size with cupboards and the continental breakfast was a nice surprise for what was offered. The staff was very friendly always and smiled.

There were no towels in the pool area. Also, the Wi-Fi kept stalling out when watching a movie. Other than that I very much enjoyed my stay there and would recommend this place to anyone.

Clean room and friendly staff

Poor location choice by me just for places to eat etc near by - when I come back I’ll hire a car this time for sure!

General Manager was very helpful and professional

The reservation I made through Booking.com was not in the Holiday Inn Express's system. Took over an hour to get a room. Will never use Booking.com again.

The staff there was attentive especially Joshua he was awesome. I would definitely stay there again.

The pool was very shallow so it made it impossible to swim. Also the pool needs updates and so does the waterslide.

clean, comfortable, friendly staff, nice pool

water slide area was too noisy. just kidding-people had a great time. it should be noisy. 😂