Home2 Suites By Hilton Eagan Minneapolis

Breakfast was a little sad. A lot of pre packaged options which aren’t bad but unfortunate. I stayed at a hotel of this same kind a year ago in Texas and it was much better.

I booked my room for one cost on booking.com and was charged more at the point of checkout. I didn’t understand why that was and the person working said that all they could see was the amount they charge.

It was clean and conveniently located.

The only problem I had was after I checked out. Before I left the hotel, I questioned some charges that were on my bill. There were a lot of different taxes on my bill for each day that I was there attached to my pet fee. I asked the lady at the front desk about it, and she said that the charges shouldn’t have been there and she removed them while I was standing there. Later on when I checked my bank account, all of those charges were still there and had been taken from my account. Now I’m feeling like they can’t be trusted.

The room itself was a good size for 6. The bed was comfortable. The price was good for the one night we stayed. It was very convenient as it was right next to the outlet mall and a couple miles from the Mall of America. We used to live in the area and so it was nice to reminisce when driving around. It was also very close to restaurants, grocery stores, Walmart, etc. Very convenient as well as it was right off the highway. Staff was extremely friendly and courteous. There was a free breakfast in the morning, which was very nice.

The room appeared to be clean but when looking closer, it was not. The tables by the beds had sticky stuff on them and there was a spill under one of them that had not been cleaned up. Also, when we pulled out the sofa bed, there was food on the mattress cover and crumbs.

Rooms are furnished exceptionally well. The design of the bathrooms was stellar. There was actually room on the vanity top to do hair and makeup. Towel bars, drawers, hooks--everything was where a woman would want to find it, including a grab bar in the shower and foot rest. It was easiest hotel bathroom I have ever used. V. pleased to find full size refrigerator and kitchen sink in our room. Front desk was very patient with questions and very helpful during our stay.

Can't think of anything I did not like about this hotel.

I liked the location as it was directly behind a popular mall outlet. The staff was nice and cooperative. Breakfast was top of the line aswell.

Staff didn't realise there were a couple of people smoking and drinking alcohol in the pool. I believe someone had told the staff but the staff hadn't done anything about it.

I love how it was surprisingly near the outlet mall. It was newer & I love the color scheme - fun & different. Lots of storage to put our things. My husband & I needed a place to crash for a night before we hung out with family. This was decently priced, great location, wasn’t too crowded, it was quiet for the most part - I can sleep through anything. I love how the suite had a couch to watch tv, a sink, fridge, freezer, cups, bowls, plates, silverware, microwave & even a dishwasher! Very convenient in case you want to warm up any left over food you had - everything you needed was already in my suite. My husband & I also signed up for the swimming pool. There were 45 min time slots, which was plenty of time to swim. I loved how it was just us in the pool - so I didn’t have to feel self conscious with my swim suit on. Nancy was very helpful! There were a couple guests that signed up for the pool before us & they were still there when it was our time - she kicked them out for us since they were past due. She was also the one that checked us in. Bed was comfortable, pillows were soft which I love. I love how they had USB ports next to the bed to plug my phone into charge. Had breakfast on the go even with covid. I would highly recommend & we will definitely come back!

Towels were a little stiff.

Very comfortable. Great location near to the location where I had activities planned for the weekend.

I had to leave early due to an emergency back home. I tried contacting booking.com for a refund or getting credits for that unused night. However, the manager of the property said there was nothing he could do. I’m sure there would be a way. I’m not too upset about it because the hotel price wasn’t too expensive. But I’m sure other people would be upset about it.

Location, staff, cleanliness

Paying $10 per day to park and it's at the outlet center mall. No electric charging station(s) No bacon for breakfast (minor inconvenience and didn't go into my rating, but still)

Parking was easy and free. Jensens was a great place for supper. Nice liquor store up the street with EXCELLENT wine selection. Staff at Home 2 were very friendly, pleasant and polite.

Bottom sheet kept coming off the bed. Elastic was shot. Linens were comfortable and cozy other than that.

clean close proximity to the mall of America

the property was decent, there was an issue with billing, had we not noticed it we would have been double charged. this happened to us and one other group.