The staff were very kind and helpful overall. Diner service is something I’ve never seen at a hotel before, but it was the highlight of the stay. All the food was delicious, and we were very surprised to find out the beer and wine selections were included in the diner service. The rooms were large for a hotel and the kitchenette was a neat add.

There were a couple of items left from the previous occupants in our room like a paper plate on the floor and a couple of streamers probably from a party. The bathroom could’ve used a vent to control humidity but was otherwise decent. The pool was closed at the time of our stay but that’s ok it wasn’t a damper on the trip.

The hotel was in a GREAT location for seeing everything we wanted to see in St. Charles. Manager Jennifer is OUTSTANDING and helped me over the phone before our arrival and then several times during our stay. The breakfast was a little different each morning which was great as we stayed several nights. Our traveling party (4 adults, 2 children) really enjoyed having the Double Suite. The King Bedroom/Bath worked well for the senior citizens in our party and then the Double Queenroom worked well for 2 adults, 2 kids. It was wonderful to have the living room and kitchen in the middle. Our kids enjoyed the outdoor basketball court and basketballs that were provided. We stayed 4 nights for around $600 which felt like a great deal!

The carpet and living room furniture was definitely outdated in our room. All of the wallpapered walls both in our room and down the hallways were old/scratched and could use a face lift for sure. That being said, all hard surfaces were obviously sanitized and very clean throughout. Also, the pool at this hotel is closed indefinitely so if you want to swim - do not book.

Location to the amphitheater was perfect and within walking distance. The room was exceptional, very nice, clean and well stocked. I could easily live there.

There was no mattress pad 🤮 and the hallways and elevator are filthy. The carpets in the hallways need cleaned badly or disposed of and the elevator is just gross

It is located within walking distance of the concert venue which is why we chose it. The bed was very comfortable. The rooms are spacious.

Breakfast was mediocre but as expected for a continental breakfast. Our door was a bit wore and did not shut well and we had to pull/push to make sure it shut well.

The breakfast was adequate. The waffle machine was broken. The staff was helpful. The area was spacious.

The room was not adequately stocked. TP ran out, kleenex ran out, no extras in room. Only one hand towel. No bath mat.

Nice sized rooms. Loved having s kitchen.

On the last day I went to get coffee at breakfast. Noticed there was none so I asked the lady working if there was anymore. She absolutely snapped at me and berated me for not wishing her a good morning first . Then stormed out and never did get more coffee. Totally ruined an otherwise pleasant experience with the staff. Totally unacceptable and juvenile behavior.

Very comfortable, close to venue I was attending. Would definitely go back. Everything we needed was right in the room. Coffee was good, breakfast had a wide variety for every diet.

I wish the pool was open, but understand it was being renovated.

Mrs Cat is a hard working woman. She went beyond to help me. Beautiful personality. She made me feel welcomed and comfortable. If we had more professional and comforting women like her it would be a better world. Thank you Mrs. Cat you made my visit experience here exceptional. This woman needs more than a raise!!!!

Cleanliness, helpful staff

Dishwasher would not drain, because of that there were bad odor when you open it. They had a nice shuttle bus parked in front but did not off shuttle service

Nice outdoor seating area where you can relax enjoy a drink and a cigar! Very helpful staff and the breakfast was good. Room was clean and comfortable. Very easy location to get to.