I love the free breakfast were kids can make their own waffles. 🧇

The swimming pool needs to be cleaned

We went on a road trip from Texas to California and stayed at Hotel Ruidoso on our way with our 9 rear old and our puppy. We had a wonderful stay there. The room are very clean, bathroom was big and clean too. The staffs at the front desk were very friendly. We accidentally forgot our crate and 3 blankets for our dog after checking out, I contacted them, their manager Michael replied me super fast and helped me to send them back to Texas. I really appreciate his kindly help. It was a 10/10 experience at Hotel Ruidoso!

The breakfast was delicious. The beds were very comfortable. I was actually inquired in buying a pillow. The restrooms were clean and handicap friendly. The tub was low enough and had a grab handle which was helpful for the family I was traveling with.

Apparently there was some sort of noise from the heater or a machine nearby that my family complained about which I didn’t even notice. Personally, I’m use to those sounds and it helps me fall asleep so I didn’t hear it.

Our greeting upon arrival was cold at best. The gentleman had come to work as we arrived. The person on the desk was busy on her cell phone and ignored us so the gentleman finally checked us in. There was a little league event going on and the hotel was filled with lots of families and children. The kids were allowed to run up and down the halls until late. There was even yelling between adult guests about the noise. No other guests could possibly use the pool as it was filled with lots of kids playing, having fun, but very loud. We told the front desk as we left and she acknowledged our concern but it would have been better to have done something about it the night before as they got other complaints.

The front desk went above and beyond, front check-in until check-out. The one girl that was at counter was very capable. When I asked her if any more eggs would be put out for breakfast, she asked is anyone back there? I told her I checked and no one was. She quickly put gloves on and got to work. She refilled all that was gone. When traveling good natured, pleasant people are wonderful!! She was! I didn't get her name, however she was there Monday morning 3/4/2024.

Our visit was too short.

It was in a great location to get out and walk around the touristy area. Breakfast had hot and cold options that I don’t see everywhere recently. The rooms and facilities were all clean and as described online. Most of my praise goes out to the staff though, specifically Brandon. He was super helpful with everything. There was a power outage that morning and the elevator was down but he and the other staff accommodated everyone to the best of their abilities to get them situated comfortably. Even amongst people complaining and being upset (which it’s not the staffs fault there was an outage) he/they kept their cool and provided great customer service.

Receptions were outstanding I believe her name is Melly older lady she made our stay wonderful and also the housekeeping young lady with short hair was outstanding giving us things we needed for a great stay . Absolutely one back again

Rooms were a bit dirty under the sofa bed , food wrappers and dirty napkins and behind the tv was an old sock .

La ubicación, y en general me gusto la vista, limpieza...good.

El huevo que onda?? Esta horrible, pongan huevo de verdad pleeease!!!!! you need to have real eggs not that , i don´t know what it was, it wasn´t good. and we need water in the room even you charge it

I loved the location, the staff was very nice and the room was clean and equipped with plenty of towels. Breakfast was good and warm.

The only negative was the toilet tank was really noisy. Like an overflow problem. But with tv on, you couldn’t hear it.

Clean & good breakfast

Beds should never be over 26-28 inches high as too high to sit on bed & try to get in. Toilets should be 16inches high or more. . More grab bars on bath tubs.