Hilton Garden Inn Albany Airport

From the moment we checked in, staff was friendly and had bottled water for us. We were late getting there because of a snowstorm. The woman who checked us in was fast and asked if we needed anything. The room was clean and comfortable. We only stayed overnight due to a flight in the morning. We truly appreciated the shuttle to the airport. That was quick and easy to arrange. Coffee was available in the morning for us and we left too early for breakfast.

I can't think of anything

We only had an overnight stay to catch an early flight, but I’ll stay here again for a longer stay. The staff stands out, they were all friendly, attentive, and knowledgeable. Shout out to Taja for great service! The amenities were beyond what we expected, including a full bar and restaurant. The shower in the room was excellent and much appreciated as we arrived from a 2-day hiking trip.

If there were a hot tub we would have used it. Alas, there was only the pool and gym.

Location was perfect. Shuttle service was fast with very friendly and helpful drivers. Restaurant food was excellent. Check- In was efficient with friendly front desk staff. The room was quiet and the beds were very comfortable.

Bathroom was a little shabby and dark. The bottom of the bathroom door needed to be repainted or replaced, some rust spots on the bathroom light fixtures. Weak water pressure in the shower.

Breakfast was great (oatmeal). Coffee was very strong and thick. Too strong for me. Wait staff asked if I’d like coffee then forgot about me. Had to go over & remind him.

Did not like that I had to go behind building to park my car. I’m 77, a woman & it was late at night. Not to mention I was extremely tired from flight delays and traveling all day. I lived in Saratoga Springs, NY but I prefer not to drive late at night. So I stayed overnight. Safer that way!

I didn’t need to be near an airport; but, I found this online , and I like Hilton’s. I was traveling from ME to Pa, and, didn’t want to drive into the path of Hurricane Ida. My room is huge, beds very comfortable. The woman checking me in, was very helpful. My negatives are few. Room was too cold ( ac set to 52 !). I had to turn the heat on! Little bit of mildew stain in tub grout. Toilet has a slow (?) flush. My hairdryer was broken, but, the staff brought me a replacement. There is a bar and small restaurant on site , breakfast is available ,possibly included with your room rate.

(Read above)

Easy and nice facilities. Staff super friendly and helpful. Overall fairly clean. Bathroom could use some updates from the brown wallpaper

As a custodian, I tend to see things that are missed but the carpet needed to be vacuumed and bathroom needed some attention around the edges. Nothing so terrible that I wouldn't go back again

Good news began with a prompt hotel shuttle experience. I had asked for a quiet room away from elevators and ice machines. The terrific reception staff gave me room 301, which was at the end of a hall and overlooking a lovely tree. I felt I was in a private oasis. Everything worked. People who are looking for brand new, casual lodging could stay at the Hilton Tru nearby. The Garden Inn is older, as are the furnishings, but the quiet and comfort made up for the older facilities. I would definitely stay here again!

Quick easy check in & out. Shuttle service to and from Albany Airport. Restaurant and small bar on-site. Clean and well maintained. All staff we had contact with were polite, friendly and hard working. Requested a 4am Shuttle to the airport. When we dropped off our key at reception at 03:50 he was already there waiting for us.

No complaints

The rooms were clean and comfortable. The staff was friendly and helpful. They even had a shuttle that took us to the restaurant where we had dinner. The breakfast that was provided there was very good as well. The shuttle also dropped us off and picked us up from the airport. We paid a small amount to leave our car at the hotel while we were on vacation.

Nothing

Everything except next comment

Overall satisfaction but there where 6 pieces of something ( looked like rabbit food pellets) spread around that blended in the carpet color and were not taken up by the last vacuum. I found them by stepping on them in my socks.