Was disappointed in loud construction in lobby. Dining room could be more inviting aesthetically. Room was very clean and modern with great views of bridges and Hudson River. Very nice beds- very comfortable bedding and pillows. Shower and bathroom were top notch! Great bar with full options and excellent service. Pretty good food choices for dine in or take to room. Parking garage was super convenient and included in price. Really liked quick and easy in and out with room key. Location is less than half a mile to beautiful waterfront park with strolling path and great restaurant with water view and both bridges, outdoor patio called Governess. Be sure to fine dine at Shadows on the Hudson also within a mile of hotel with amazing food, service and spectacular views of the Hudson and bridge at night is gorgeous.

Main lobby construction

You can never really go wrong with DoubleTree by Hilton hotels. This was a great location for what we wanted to see in the area. The staff were really good. One member of the staff by the name of Avery was exceptional. Avery was thoughtful and an extremely attentive member of staff during breakfast. The rooms were very nice and clean and had all the amenities required.

Unfortunately, it seemed like we arrived when they were doing a major retrofit of the hotel. The front entrance was not accessible and we had to use side fire exits. Also, we could hear a lot of the building work during breakfast. The area also felt a bit sketchy. Not to the point we felt unsafe, but it did occasionally make us wary.

Rooms are very comfortable and clean. I love the new renovations. The bathroom was spotless and love the amenities...felt like a resort hotel. This is my third stay in three months and the hotel staff has always been amazing!

My only complaint was that the room thermostat did not allow for any changing of the temperature. The allowed range was as low as 65 degrees and it wouldn't let me decrease the temp. I'd change it to 65 (I was sweltering) on the screen and it would show but it wouldn't go down in actuality...it actually went up to 74, which feels very warm when there's no circulation or fresh air. Maybe check the thermostats or add more directions for adjusting.

We were fortunate to have someone at the front desk that went above and beyond in making our stay so great. While all the customer service people were very good, Ana Diaz’s customer service skills, communication skills and people skills were exemplary. Those skills, combined with her knowledge of the hotel, surrounding area, restaurants and sites of interest to us were wonderful and something we were able to rely on. We noticed other hotel staff would look to her as a leader when we needed something I would highly recommend The Grand Hotel to anyone because of Ms. Diaz.

Heat and hot water. There was construction going on the 10th floor that may have affected those.

We were going to see Jo Koy right there in the County Center next door and decided on the location out of sheer convenience. To our surprise, it was absolutely lovely! The staff are amazing and hospitable. The room was SPOTLESS clean. The sheets smelled fresh and amazing. The bed was comfortable. Even the breakfast was adorable (typical hotel stuff although I would suggest putting a toaster out to toast the bagels). I wish there were more things to do in Poughkeepsie - because I would go back!

Nothing to improve on really. Just perhaps a toaster at breakfast. Everything was great!

Breakfast was good. Don't need 3 eggs per serving. 2 would have been enough. Very friendly and helpful front desk staff.

2 rooms. In one room, TV did not work upon check-in. The other room was warm temperature-wise. Should have been cooled, especially on a day when it was 100 degrees outside. However, service was very quick to fix things, except the 10th floor room never really stayed cool. Need suggestions in the room for places to eat in Poughkeepsie.

Breakfast was good and easily accessible. Dinner was also excellent. Enjoyed the decor and comfort of the room. Very friendly and helpful staff. Near attractions.

Had fire alarm go off at 5 AM, needed to evacuate. difficult to take stairs down from 7th floor. My husband is mobility impaired and had greater difficulty. Stairway railing was very dirty and left our hands black, I have a bandage on my hand which became soiled. Need to post a sign on exit door for elevator to parking garage to go that way. We tried to use main elevator upon checking out.

The rooms have been redone and are nicely set up and clean. The AC was a bit intense but better than not having any! The staff was AMAZING. They were all kind and friendly and very helpful. They were even very friendly after I left clothes in the closet and had to call them to put them aside for me and have my son pick them up, he also expressed how nice they were when he went in a week later. To me, service is everything and this staff is great!

They are upgrading this hotel as it transitions to new property management. You can tell that used to be a very nice hotel in the past. (in fact 18 years ago I went to a wedding in this hotel.) so the hallway from hotel to parking garage elevators is ready old and in disrepair but you are only walking through it not spending time in it.

The spacious and comfortable rooms made for a relaxing stay. The staff were exceptionally friendly and went above and beyond to accommodate our needs. The hotel's central location made exploring the city a breeze. The breakfast buffet offered a diverse selection of delicious options. The high-speed Wi-Fi was great for staying connected and getting some work done.

The noise from the nearby construction site was quite bothersome. The in-room air conditioning unit was somewhat loud and made it difficult to sleep. Overall, not too bad, but don't come during construction times.

The property was perfect and attached to the event we were attending. The room was really nice and stylish and clean. The king size bed was so comfortable, I slept good in it.

When we tried having dinner inside the hotels restaurant, they were short staff and no one ever came to our table to take our orders. We had to leave the hotel and go outside the to another restaurant two blocks away.