The hotel staff were extremely friendly and accommodating. No questions went unanswered, and no need was unmet. The location is great. The hotel and surrounding areas were chill and quiet.

The room was great for our needs. Clean and comfortable. The cafe was great and the food and drinks we ordered were very good. There is a gym and a pool which is wonderful.

Initially, we got the wrong room assigned. Once available, they moved us to another one and compensated us at the bar for the inconvenience. Liked the entrance of hotel with comfortable sitting room, PC stations, small shop, bar, complimentary fresh water and indoor pool. Secure elevator.

Spacious room, but awkward set-up of couch. Hidden coffee station, not very accessible, hard to use. Upkeep and lack of standard housekeeping/maintenance for the rooms. Some things in disrepair upon check-in (broken drawer, loose door handles, missing soap dish, broken shampoo holder, ceiling paint coming off, remote control in-op, etc.) Unlike the 8th floor, the second room on 5th floor never got cleaned, even though housekeeping approached us ensuring us she will take care of us. She never cleaned the bathroom or floors, nor made the bed, just emptied trash and replaced towels. Toilet hasn't seen a brush in quiet some time. Rooms need to be properly cleaned, functional and 100% inspected before check-in. Breakfast was ok, but pricey for small portions.

Room was quiet and comfortable. Television had many channels, including the news I watch.

The room had a smell, like it might have been a smoker’s room previously. The body wash container I. The shower was empty and not refilled. There was only one k cup in the coffee supplies, and it was decaf. Only two small powdered cream packets. I had to call the desk to request regular coffee k cup and more creamers. The breakfast buffet was not very tasty: the baked goods had just been defrosted and not warmed, no toaster for bread and bagels, lukewarm watery eggs.

A parking lot was a big plus for me, it shares a parking lot with a few food places which I loved, and there was a target almost right next door in case I needed to pick something up quick! The staff was also very kind and the room looked nice and clean, the only minus was if you needed water you need to buy a bottle, but there's actually a water refill at the target next door so we did that before we went on our day trips 😊

The only thing I didn't like was if you wanted water you needed to buy a bottle, but the target next door has a refill station so it worked out fine!

The restaurant staff were outstanding. My bed was very comfortable, but I had to practically pole vault to get into it. It was very tall.

The elevator carpeting was filthy. The couch and chair in my room were worn and needed replacement.

Check in was easy and staff was courteous. The In house Bistro lounge was cute, thanks Jackie for letting me know the night spots to visit. Love all the eateries in walking distance. BALA INN SPORTS BAR, TGIF, LONGHORNS, PANERA BREAD, CHICK FI LA, TARGET. Will definitely stay here again ❤️❤️

Nothing, everything was great.

Everything was good housekeeping downstairs can be a little better and help Brandi out

Housekeeping can be a little more cleaner my floor was not vacuum when I got there and Sunday morning I asked for clean lien which I received thank you but my floor wasn’t vacuum also the walls should be wiped down I’ve seen food on the walls other than that it was good

Very comfortable bed - the staff was very friendly - Nate deserves a huge thank you for reaching out and being helpful - we had an "issue" with our toilet and before we knew it it was fixed and for that we were very grateful. The cleaning staff on our floor were so nice - always smiling.

There was in our opinion nothing more that you could do to make our stay anymore comfortable that we were. Keep up the good work.

Staff was very nice. Hotel is conveniently situated. Food at The Bistro was decent.

The bathroom was not the cleanest. The water pressure at the sink was very low. We didn't get any hand towels for the second night. Did not get the coffee cups replaced (we used the two given) and our second K-cup, for the morning.

The best welcoming stuff, attending and making sure they serve us on time.Giving us the smile and making sure we go to the right places we ask for

That the cutlery wasn't in the kitchen but I assumed maybe they were kept separately from the kitchen to avoid people who misuse them