The location is great. The staff were very nice and helpful. Facilities were clean.

One elevator broke while we were there. The peep hole in our door was installed upside down and could not be closed. We were told that if we put dirty towels outside our door, clean ones would be placed outside our door and that did not happen. We were there 3 days. We were able to receive what we needed from the front desk, such as, coffee, towels, etc. I believe we were in room 210. I was unable to access the internet.

The room was super clean and nice. Great location. The entire hotel smelled good. The roof top pool was beautiful. This is the nicest hotel I have ever stayed in Hilton Head out of the many I have stayed.

They had no free breakfast. However, A restaurant right in front of the hotel and we went out the hotel front door right into the restaurant for the breakfast. The restaurant had great breakfast. I have stayed at other hotels that had free breakfast, but it was not as nice of a hotel as this one. It was okay not to have free breakfast.

1. Comfortable Accommodation: One of the primary reasons people choose to stay in a hotel is for a comfortable place to rest and relax. Hotels typically offer well-designed rooms with comfortable beds, clean linens, and amenities such as air conditioning, heating, and soundproofing. The quality of the accommodation plays a significant role in guests' overall satisfaction. 2. Excellent Service: A hotel's staff and their level of service can greatly impact guests' experiences. Friendly and attentive staff members who go above and beyond to meet guests' needs can leave a lasting positive impression. This includes prompt check-in and check-out processes, efficient room service, concierge assistance, and knowledgeable staff who can provide recommendations or address any concerns. 3. Amenities and Facilities: Hotels often provide various amenities and facilities to enhance guests' stay. These may include swimming pools, fitness centers, spas, restaurants, bars, business centers, conference rooms, and complimentary Wi-Fi access. The availability of these amenities can greatly contribute to guests' enjoyment and convenience during their stay. 4. Cleanliness and Hygiene: Maintaining high standards of cleanliness is crucial for any hotel. Guests appreciate clean rooms, fresh linens, spotless bathrooms, and well-maintained common areas. Regular housekeeping services that ensure cleanliness throughout the hotel can significantly impact guests' perception of the establishment. 5. Location: The location of a hotel can also be a deciding factor for many travelers. Proximity to popular attractions, business districts, transportation hubs, or scenic views can make a hotel more appealing. Additionally, easy access to public transportation or nearby amenities such as restaurants, shops, or entertainment venues can enhance guests' overall experience. 6. Safety and Security: Guests value their safety and security when staying at a hotel.

This hotel was very clean and smelled amazing. The staff was friendly and helpful. Its in a great location walking distance to the beach, shopping, and tons of great dining options. The roof top pool and bar was so much fun. The bar tender Chad was great and made me a frozen drink I found online called wedding cake. They also have fires setup on the roof at night time which was very relaxing.

The only thing we did not like about our stay here is the mattress was very uncomfortable, it almost felt old and hollow in the middle but that could just be a personal preference. Also the pillows weren’t great either but again that could just be personal preference or just the room we had.

Location

We like fresh coffee early but the cafe doesn’t open until 7. In room coffee pots are not very good.

We loved the size of the room for our family of 4. The location was perfect! Not on the beach but so close- 5 min walk. The entire staff was also fantastic and very welcoming!

Overall it was clean. However, there was hair in the shower- on the ledges, walls and floors and it really grossed me out. Didn't seem like the bathroom was as clean as it could of been prior to our arrival. We also could not get comfortable. The AC temp was on but the room would not cool down which made for long sleepless nights the 5 nights we were there.

The location was perfect, in walking distance of a beautiful public beach and great restaurant options and shops. The room was spacious and the bed very comfortable. The entire hotel was well maintained. The rooftop bar, patio and pool were a huge selling point and not to be missed. We had a spectacular stay and would book this hotel again.

The laundry room had a lot of sand on the floor and in the dryer filters. Management should show housekeeping staff how to vacuum the dryer filters to get that sand out.

The breakfast was not as advertised on booking.com. the location was great.

The biggest disappointment was the fact there was no coffee until 6:30 and you had to pay for it. The room coffee was terrible. So we had to find a 24 hour store for coffee because we are early risers.

The hotel was very clean, New in appearance, and the staff was great. The beds were also very soft and comfortable.

It was kind of the little things like I looked around the room for a pen and couldn't find one, but for the most part, the hotel was a pleasant stay.

Location was very good. Hotel was clean and comfortable

One of 2 elevators was out of order. Long wait times. Only option for Breakfast at the hotel was a Starbucks that was extremely overpriced. $5 for a plain coffee!