Historic 1881 building with tons of history and details was an unexpected surprise! Restaurant was excellent…not your typical hotel restaurant. Wide range of shopping was walkable on foot within the complex :)

great proximity to USC Spartanburg but beware the nightmare of construction which made the 4.4 mile drive a LONG nightmare during rush hour!

Loved the facilities and the room was spacious. The decor was beautiful, lobby was outstanding with comfortable seating, staff was very friendly, and the whole hotel was very clean. It was quiet and relaxing. Great location to everything. Loved the automatic blinds and the two options for semi-privacy to fully private, helping to block out light. Would definitely book this hotel again.

There are only two complaints. The bed was not horrible, but, it wasn't as comfortable as we would have expected. Felt the springs and we all woke up with backaches. Wish all hotels would just use the Purple mattresses. They support, without springs, and last for a very long time. Also worth mentioning is the pillows are very soft. Either more is needed or at least add one (per side) that is firmer. Secondly, the only other complaint was the cleaning staff not making sure that the room was stocked with the necessities. For example, there was a bottle of lotion, mouthwash, and conditioner but NO shampoo. There was everything to make a cup of coffee in the morning except the coffee stirrer. But despite these, I loved this place and this will be the hotel I book every time I come back.

Staff was excellent. Location was superb and the hotel was clean and smelled wonderful. Breakfast at the Heirloom hotel restaurant was a buffet and very quaint. Jaylon at the front desk checked us in and was super nice, helpful and very welcoming.

The pillows could of been firmer.

Great location, close to everything. Very clean and smelled fresh though out the lobby, friendly staff in the lobby

House keeping could do better, they never replenished our coffee station in the room on our second night there. The lady servicing the breakfast station wasn't very nice

The restaurant was great, and there was a lot to do in the area. Everyone there was kind and helpful. A very good place to stay overnight. This had one of the best breakfasts we've had at a hotel, probably.

convenient to interstate and businesses

no clock, had to pay for coffee and breakfast buffet. breakfast ended at 9:30 so we would not have been able to make it in time even if we were willing to pay the extra.

I paid extra on Booking.com for early check in and late check out as we were moving my daughter into college that weekend but it was unavailable at the hotel.

We had to pay for breakfast, and we paid $200 per night!! That was outrageous and the only complaint is the price and the bed was not too comfortable

Better price with complimentary breakfast More comfortable beds

clean and kind staff

they are not taking cash, which I can understand. but for using the laundry machine, they gotta have enough coin to exchange. I had to drive to a convenient store to chage at 11:00 pm, which is not right.

the quiet atmosphere ~ newly decorated in modern decor

no find service on Sunday. they charge $10 for breakfast & $1.00 fir a cup of coffee which should be complimentary