Holiday Inn Express Orem-North Provo, an IHG Hotel

The property is fairly new; overall it is very clean. The breakfasts were hearty and delicious. The beds were comfortable with more than one pillow type to choose from. The hotel is dog-friendly and they did not charge us extra for our dog, which was very much appreciated. The location isn't the best but there is easy access to the area if you have a car.

The hall near the elevator and the elevator itself could use more upkeep, but the room was very clean and welcoming.

Surprisingly good. Was expecting cold granola and yoghurt, which they had but a hot buffet of eggs and bacon and sausage was unexpected and avoided me have to go find a solid breakfast somewhere else.

The bathroom was clean and functional. A little on the dated perhaps budget side and a bit out of sync with the rest of the facilities. However this was mostly an aesthetics thing. Everything worked great, lots of , showers had strong water pressure and everything was supplied so this would be a 4 out of 5.

Lovely room with good air conditioning, fridge and a microwave oven. The bathroom was neat and clean. The bed was very comfortable and the tv programs good. The windows sealed well but did not help much, being just above the entrance.... Breakfast was good.

The allocated room was right above the entrance and on the highway side of the building and therefore not quiet at all as claimed by the hotel. We were 4 adults and like many other accommodation, not really for 4 adults despite having an open plan and one attached room. Only one bathroom to share! This is good for a family with children, not four adults. But this was the option after entering "4 adults" and "2 rooms" when you book.

everything was perfect! from the room - the breakfast - the pool - the gym. what made it better was we were able to have our dog with us. the location was perfect as well

our key wasn’t working for us all weekend and the receptionist at night (a lady) didn’t seem to believe us. she was annoyed that we kept coming back asking for a new key and she said “I’m going to come up with you to check it out” then she realized it’s not working. we didn’t appreciate the rudeness nor the attitude. also we would try to call down for more towels and no one would answer. we finally just asked the housekeepers as they were on our floor.

The breakfast was elaborate and delicious. Most of the staff was very friendly. The swimming pool was clean and being kept well.

The staff was a little too eager to clean the room when we were about to check out. Why were they in such a hurry? We have until 11. Also, the airco stopped working at some point, but when I reported it, they were willing to assign me a new room immediately. Luckily, it started working again. So, no problem.

Extremely clean! Comfortable beds! The breakfast was excellent…Very good assortment! We brought our son’s car on a large trailer and there was ample parking for it on the property.

The key cards/key readers need to be replaced! They didn’t work in the gym/ pool area and we were told the readers located there were temperamental, so the front desk would have to open for us which wasn’t convenient.

Building was easily recognizable, clean, smelled great. We never felt overly crowded. Most staff members were very friendly. Atmosphere was great, pool was wonderful.

Short staffed, took a while to check in, one staff member was answering phones and doing check-ins at 3:30 in the afternoon. One kitchen staff member was frantically trying to meet everyone's needs for the free breakfast. Didn't appreciate freeway noise in the late night hours. The room could use more light near the full length mirror.

We love staying here. The staff are always friendly and accommodating.

One slight problem was the pool. The chlorine was so strong it was irritating to the eyes. My kids swam and when we were done swimming they had chlorine rash and very red eyes. I understand the extra precautions with covid but I think you may want to reevaluate the chlorine intake.

Clean and friendly staff.

No breakfast or coffee. We went back to our room waited another 30 minutes went back down at 7:00 and coffee was still empty and no food. Disappointed, had to go out for breakfast before leaving and continuing on our trip. Added additional costs that we shouldn’t have had to incur.

We stay here annually on our trip back from Montana. The staff was friendly and professional as always. The property is always clean and maintained well. The staff accomodated our request for a specific room location.

Nothing! Everything was great! I can't think of anything that we didn't like. Keep up the good work. Ok, maybe have more coffee in the room. That's it.