Location excellent. Parking excellent. Hotel very quiet. View from room excellent. Bed was comfortable. Breakfast very good. There was a good selection of food choices and beverages

The room was not very clean, there was no attention to detaild. Furniture wasn't clean. Need to be steam cleaned One elevator was broken room service poor.

The hotel and our suite were in a great location. Great balcony for beach view and sunrise. Parking deck was very accessible. The layout of the suite was excellent with a large bedroom with king bed and tv. Nice sized bathroom with walk in shower. Nice sized counter for coffee prep and a table and chairs for dining. The living room had a large sectional sofa.

We thought the unit in general and the bathroom in particular could have been much cleaner. The temperature was hard to regulate and we were really cold most of the time, especially in the bedroom where there was only a top sheet on the bed. The included breakfast buffet was standard fare.

Absolutely loved the location and staff!  -We stayed on 4th floor which I loved because we didn’t need the elevator for the pool or breakfast. -Their daily breakfast had a nice selection of different options, warm, and cold. The staff member directing breakfast was so joyful, he played music and really made the atmosphere wonderful! -We stayed in a one bedroom with king bed and pull out couch. It was very roomy. Also, can’t beat oceanfront view!  -The pool was a nice size, great lounge chairs, and since we stayed during the week, it was fairly empty most times. -Some things to note: There is not daily cleaning or towel exchange if you’re staying less than three nights. We used the laundry room and they had a few each located on different levels which was convenient. The front desk exchanged coins for use so that was nice. All the ice machines worked as well, and we used two on different levels.

-The shower leaked quite a bit of water onto the floor during showers so we had a very damp bathroom floor and a few soaked towels because of it. -The sofa bed it wasn’t the comfiest, but they never are. -If you are looking for an impeccably clean hotel, this isn’t it. It could use a deep cleaning, but overall was tidy, smelled pleasant, and no alarming dirt. But I mean, you’re at the beach, you know? Erosion and sand and whatnot is normal.

Kiara at the front desk was phenomenal! Her customer service skills are great. We flew in from Boston and arrived wayyyy before check in , but she was kind enough to put our suit cases in the back of her office while we went and explored virginia beach! She also gave us the bathroom and pool key so that we could use it while we waited for our room to be ready! Our room ended up being ready early and I was so grateful for their effort and kindness! The room was so clean..the breakfast crew was also amazing, Chris and his team were so pleasant and helpful. These people love their job, and it shows! I loved the location , it's right in themiddle of the boardwalk & there's tons of stuff to do!

Location was excellent and the room was very sufficient for our needs - lots of room! The view was awesome from the 12th floor, facing the ocean. Availability of parking was excellent.

No fault of the property owners, but there was only one elevator in operation during our stay. We did not utilize the free breakfast, so we cannot comment on that. The door to the balcony was very hard to open and close, but we dealt with it.

I liked the location. I liked the beach access. I liked the shopping and food options within walking distance. I liked the front desk guy who worked at nights. I liked the view from my 11th story balcony.

I did not like how quickly the front desk lady went through our introduction to the property. I know she does it all the time but she went so fast it was hard to understand her. Late night party on 12th floor was too loud. I think they were done by 11:00 PM or midnight. I was trying to sleep. The eggs at breakfast were not good.

The room was a good size, clean and comfortable with a great layout. The balcony was a good size. The free breakfast was wonderful!!! Thank you.

The outside was hugely underwhelming especially The balcony. Incredibly shabby view from the boardwalk. If I had to make a decision based on what I saw first I wouldn't have chosen this spot which is unfortunate because we would have missed an otherwise good stay. It got worst as we left the parking deck and entered the narrow, dark, rusty, dusty hallways. I wouldn't have felt safe alone. The entry to the rooms are too close for comfort in a narrow hallway and no visibility... an easy place for attacks without witnesses or possible help.

Everything was absolutely AMAZING!!!! You could not ask for a better staff. They got to know you and were just absolutely amazing. Breakfast was outstanding. The ocean view was breathtaking, we saw dolphins every morning swimming near shore. Didn't make it to the pool area cause we wanted the ocean but it was a beautiful area.

There was nothing I didn't like. I absolutely enjoyed everyone and everything.

Breakfast had a great variety of items and tasted really good, But most of all the employee (male) bringing all the food out was wonderful! Singing and talking to everyone. You could tell he cared about his job and making the customers happy. Music playing was a great way to make the morning.

You could tell they were in the midst of remodeling. But that can't be helped, since they were only trying to make it better for the future.

The receptionist Rosemary was awesome. Very, very friendly. She cater to all our needs, any problem we had. She was on it, and she was by herself Check in and check out was quick Husband locked the air conditioner control. went to the store came Maintenance fixed it didn't get to meet him or her, but thank you. Once again, Rosemary, thank you for all your kindness

No complaints