I was attending a meeting at the Melia and the HanoiOi was close enough for me to walk to and from the meeting, so this was very convenient. The staff were always very polite and extremely helpful. Overall, I was very happy with my experience at the HanoiOi.

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Good location near to the old part of town and lake Friendly staff Decent breakfast Clean and fresh Fantastic AC in the ceiling

We do like and enjoyed our stay at the HanoiOi Hotel ! Especially Ngor at the reception did a very responsible and thorough work. We spent one night before we went to Halong Bay. Ngor tried his best to satisfy our needs for a twin room . He is also honest about the situation and that’s why we returned for another 3 nights. He also arranged the airport shuttle from/ to the hotel for us at reasonable prices . We think the most tasty food of the free breakfast is their beef rice-noodle soup which is better than any other restaurants we had in Vietnam! Also the chef and the waitress are very nice. We feel all foods are elaborately prepared for treating guests . The young waitress was so kind to bring a tray of breakfast to our room as my husband was not well that morning. We also feel the owner of the hotel handles its business smartly by adjusting prices timely.

We think if there’s a real window in every unit , the hotel would be more comfortable and welcomed by more people.

The location The staff devoted attention The cleanliness of the room

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bright clean , very attentive staff ,

nothing bad

Excellent hotel. Great service The room was very spacious, clean, and had the amenities I needed. The people in the reception were very helpful, not just on checkin and checkout, but also in giving directions to spots and recommending delicious restaurants. A special thanks to Tất Thành for his help and support. The location is great- very near Hoàn Kiếm Lake. I would recommend to friends, and will definitely stay again if I’m back in Hanoi.

The staff are very helpful and pleasant. In particular, Lin the waitress in the coffee-house. Although she was busy during breakfast rush hours, she take time to check on us and suggested places of interest to visit in Hanoi.

Being a 4 star hotel category , the hotel should provide iron board . It is difficult to iron shirt on the bed. For free amenities in the room, only 2 sachets of instant coffee are provide without tea bags and sugar. No minibar of snack available. For breakfast beverages , should provide alternative coffee such as Americano( Arabica) instead of Vietnamese coffee( Robusta) as it may not be suitable to foreigners especially during breakfast. Coffee cup is too small not suitable for breakfast coffee. Toaster available is suitable for household not suitable for commercial use.

Excellent value for money. Lovely and helpful staff who went out of their way to help us with restaurant recommendations and an issue I initially had with my Halong Bay cruise booking (which I had booked myself). Conveniently located just outside of the old quarter. Complimentary small bottles of drinking water were also provided everyday which was a nice touch.

Breakfast could be improved and the water pressure in the shower is too low. Our room didn't have a proper window so we couldn't get much natural light or fresh air but as we spent most of our time outside the hotel sightseeing, this didn't bother us too much.

good location, great value for money, really kind staff. room was great, clean and comfortable. huge bed, really comfortable. very clean bathroom and good shower. late checkout (after 12) is 80K per hour and they were very easy about that. airport shuttle for 420K is easy to book and was waiting for me. grab can be around 300K-400K depending on your hotel, so not a bad deal. the breakfast had bread (banh mi and toast bread), jam, cereal, fresh fruit, salad, eggs and pho to order and even some hot dishes like fries and sausages and noodles. not really any meat or cheese to put on the bread, but maybe I’m too European to want a breakfast like that haha.

the room didn’t have window with a view, just a window with textured glass that gave some daylight. no problem for me as I was only there for a short time.

I recently had the pleasure of staying at Hanoioi in Hanoi and I cannot speak highly enough of my experience. From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. They were incredibly attentive to my every need and consistently went out of their way to ensure that I had a fantastic stay. The hotel itself is stunning, with beautifully designed rooms and common areas that are both stylish and functional. The attention to detail is impressive, from the luxurious bedding to the carefully curated artwork on the walls. I found myself feeling relaxed and pampered from the moment I stepped inside. The location of Hanoioi is also unbeatable. Situated in the heart of Hanoi, it's the perfect base for exploring this vibrant city. I was within walking distance of all the major attractions, including the Old Quarter, the Hoan Kiem Lake, and the Temple of Literature. The hotel is also surrounded by fantastic restaurants, cafes, and bars, making it an excellent choice for foodies. Overall, I can't recommend Hanoioi enough. The hotel is amazing, the staff are incredibly attentive, and the location is perfect. I can't wait to come back and stay here again. If you're looking for a luxurious and unforgettable experience in Hanoi, this is the place to be. Thank you again to all the staff and James!!