I was attending a meeting at the Melia and the HanoiOi was close enough for me to walk to and from the meeting, so this was very convenient. The staff were always very polite and extremely helpful. Overall, I was very happy with my experience at the HanoiOi.

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Good location near to the old part of town and lake Friendly staff Decent breakfast Clean and fresh Fantastic AC in the ceiling

We do like and enjoyed our stay at the HanoiOi Hotel ! Especially Ngor at the reception did a very responsible and thorough work. We spent one night before we went to Halong Bay. Ngor tried his best to satisfy our needs for a twin room . He is also honest about the situation and that’s why we returned for another 3 nights. He also arranged the airport shuttle from/ to the hotel for us at reasonable prices . We think the most tasty food of the free breakfast is their beef rice-noodle soup which is better than any other restaurants we had in Vietnam! Also the chef and the waitress are very nice. We feel all foods are elaborately prepared for treating guests . The young waitress was so kind to bring a tray of breakfast to our room as my husband was not well that morning. We also feel the owner of the hotel handles its business smartly by adjusting prices timely.

We think if there’s a real window in every unit , the hotel would be more comfortable and welcomed by more people.

The location The staff devoted attention The cleanliness of the room

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bright clean , very attentive staff ,

nothing bad

Excellent hotel. Great service The room was very spacious, clean, and had the amenities I needed. The people in the reception were very helpful, not just on checkin and checkout, but also in giving directions to spots and recommending delicious restaurants. A special thanks to Tất Thành for his help and support. The location is great- very near Hoàn Kiếm Lake. I would recommend to friends, and will definitely stay again if I’m back in Hanoi.

The staff are very helpful and pleasant. In particular, Lin the waitress in the coffee-house. Although she was busy during breakfast rush hours, she take time to check on us and suggested places of interest to visit in Hanoi.

Being a 4 star hotel category , the hotel should provide iron board . It is difficult to iron shirt on the bed. For free amenities in the room, only 2 sachets of instant coffee are provide without tea bags and sugar. No minibar of snack available. For breakfast beverages , should provide alternative coffee such as Americano( Arabica) instead of Vietnamese coffee( Robusta) as it may not be suitable to foreigners especially during breakfast. Coffee cup is too small not suitable for breakfast coffee. Toaster available is suitable for household not suitable for commercial use.

Excellent value for money. Lovely and helpful staff who went out of their way to help us with restaurant recommendations and an issue I initially had with my Halong Bay cruise booking (which I had booked myself). Conveniently located just outside of the old quarter. Complimentary small bottles of drinking water were also provided everyday which was a nice touch.

Breakfast could be improved and the water pressure in the shower is too low. Our room didn't have a proper window so we couldn't get much natural light or fresh air but as we spent most of our time outside the hotel sightseeing, this didn't bother us too much.

good location, great value for money, really kind staff. room was great, clean and comfortable. huge bed, really comfortable. very clean bathroom and good shower. late checkout (after 12) is 80K per hour and they were very easy about that. airport shuttle for 420K is easy to book and was waiting for me. grab can be around 300K-400K depending on your hotel, so not a bad deal. the breakfast had bread (banh mi and toast bread), jam, cereal, fresh fruit, salad, eggs and pho to order and even some hot dishes like fries and sausages and noodles. not really any meat or cheese to put on the bread, but maybe I’m too European to want a breakfast like that haha.

the room didn’t have window with a view, just a window with textured glass that gave some daylight. no problem for me as I was only there for a short time.

HanoiOi Hotel was excellent. Fairly small but rooms were good, clean and comfortable. Staff were very friendly and helpful and made our stay easy. Located a short walk to the bottom end of the Hoàn Kiếm Lake we were able to walk to it then around it to reach the Old Quarter. Area was quieter than in the Old Quarter but close enough to easily access it on foot. Plenty of good restaurants and eating options near to hotel and short walk to Opera House and historic Prison.