Very clean, very new, and the service was really good!! The ladies at the reception/customer service were very helpful and they gave recommendations on all the tourist attractions we should visit, the best restaurants in town, they helped to arrange our halong bay trip (which made it much much more convenient for us), and personally they recommended some local fashion brands so it was very useful to us shopaholics!!!! All the staff were very friendly and welcoming to us, and they really made us feel like we were at home 😍 also, the location of the hotel is really convenient and it is right beside St Joseph Cathedral. Thbreakfast and in room dining were all wonderful as well. thank you Grand Hotel du LAC Hanoi for this wonderful stay ❤️we really enjoyed the many chats that we have had with you guys :) Oh one more thing is that there is a really good massage parlour right below the hotel, so it was great if we wanted to relax our body after a long long day of walking!

The lights in the room are slightly dim but that also contributes to the comfiness.

The hotel was perfect for our short stay in Hanoi. Great location right next to St Joseph’s cathedral and walking distance to most major tourist attractions in the area. From arriving at the hotel, the staff couldn’t do more for you; particularly Mia who went above and beyond with recommendations and sharing via WhatsApp. The included breakfast was the best we have had in Vietnam, so fresh with so many options for all. Super comfy bed and amenities in the room. Would 100% recommend.

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Upon arrival one of the staff members (Mia) was exceptional and assisted me with great recommendations throughout Hanoi for places to visit and food to try (which I loved)! Mia stayed connected with me and answered any questions I had throughout my stay in Hanoi which was incredibly helpful. Mia also assisted in organising a fantastic Ha Long Bay cruise for me which was certainly a highlight. Ultimately, Grand Hotel notably Mia went over and above to ensure my stay in Hanoi was perfect. I would definitely recommend this hotel for anyone visiting Hanoi to stay.

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The best hotel in Hanoi, in my opinion: - its location in the heart of Hanoi's historic district and a stone's throw from Hoankiem Lake - the room is super clean, luxurious and the bedding very comfortable - service is undoubtedly the hotel's biggest positive point. All the staff are dedicated to customer service. All my requests were met: transport, organized tours, meals, ironing etc. - special thanks to Mia, the best hotel manager in the world 🥰

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Me and my husband had a lovely time at the hotel. The staff were super friendly and everything was super clean. Breakfast was even super delicious. Special thanks to Mia for always being available. Her tips and tricks allowed us to explore Hanoi in the best possible way. We will definitely come back to this hotel when we vist Hanoi

Excellent location. The staff were amazing in particular Mia. She gave us lots of advice on things to do and even booked a restaurant for our dinner She is an amazing host!

The hotel itself was beautiful, clean and had everything we needed, but the main reason we had such a wonderful stay was the delightful, friendly, helpful staff. They gave us so many great recommendations on where to go for food and drink, for places of cultural interest, and for shopping. The cooking class they recommended was one of the absolute highlights of our trip across Vietnam. We would particularly like to thank Sun, Alice, Mia, Violet and Camilla, the restaurant staff, housekeeping staff and the attendants who greeted us warmly every time we returned. There are so many other staff that we didn't get the name of, but we had lovely conversations with many of you - especially on the day we left - so you know who you are!

Can't think of anything we didn't like.

Wow, I'm truly at a loss for words when it comes to describing my incredible experience at this hotel. It's not just a place to stay; it's a genuine home away from home. From the moment I arrived, I was met with exceptional customer service that set the tone for my entire visit to Hanoi. The entire team at this hotel went above and beyond to ensure that my stay was nothing short of magical. They didn't just provide service; they shared their local expertise and helped me immerse myself in the true Hanoian way of life. One standout moment was when Sun, a member of the staff, not only provided top-tier service but also helped me with a minor issue – fixing a button on my jacket. Her kindness extended even further when she suggested I save my money and savor an egg coffee. This random act of kindness genuinely brightened my day and left a lasting impression. My experience was seamless from start to finish. Violet ensured my check-in was a breeze, and Mia managed my extended room stay flawlessly. This level of care and attention to detail is something I haven't encountered before. I wholeheartedly recommend this hotel to fellow travelers, whether you're exploring solo, enjoying a romantic getaway, or embarking on a family adventure. It's a luxurious haven with a deeply personal touch that makes all the difference. I'd like to extend my sincere gratitude to Sun, Michael, Thomas, Lily, Lisa, Anna, Kevin, Camellia, Mia, Violet, Alice, Sunny, Mr. Tu, and all the other staff members who contributed to making this the best hotel experience I've ever had. No amount of stars could truly do justice to this remarkable establishment. Nestled in the vibrant heart of Hoam Qien, this hotel is not just an option; it's the only choice for me!

Centrally located in Hanoi's Old Quarter, around the corner from St. Joseph's Cathedral and right next to delicious restaurants including T.U.N.G. - a Michelin star, coffee shops, and unique chic boutiques, GRAND HOTEL du LAC was our perfect introduction to Vietnam and the city of Hanoi. The hotel is beautifully decorated, well appointed, quaint, and the staff were extremely courteous, very conscientious to your every need (they made sure we had massages and food after our 30 hour journey, all while they were getting our deluxe room with a city view ready for us) and always greeted us with a smile. Thank you Mia, Sun, Sunny, Thomas, and all the others, including the staff member who took me on his motorbike to zip down to the best currency exchange last minute!. From our refreshing welcome drinks hours, the excellent breakfast where they packed us carry-away coffees and delicious matcha cake to enjoy during our excursion to Ha Long Bay, to our departing Vietnamese coffee, hugs and photos with the staff, you helped make our first visit to Vietnam a phenomenal success and set the bar high for the rest of journey. You made us feel like family and we can't wait to return to see your new rooftop restaurant/bar. Other things we loved ... -Great referrals for restaurants, coffee shops, and sites to visit including follow-ups as we spent our days exploring the city -Extremely easy travel coordination to and from airport -Delicious breakfast buffet -Amazing service and personal attention -Keeping our luggage during our excursion and allowing us to freshen up before taking us to the airport -Staff's sense of humor -Well stocked mini-bar -Fresh fruits and glass bottled water -Fresh linens and towels -Modern bathroom with luxurious tub -Uber comfortable beds -Smart TV with ability to stream from Netflix, Amazon, etc. Be sure to book your next stay at this hotel. It will not disappoint!

Nothing to report here. Not one thing except our stay was too short!

Staff were very enthusiastic - especially Torres. They were all trainees so there was a lot of "hovering" / running around but they genuinely wanted to do a good job with recommendations and suggestions. Good fruit in the room. Breakfast was reasonable.

Definitely not a "5 star" hotel in terms of seamless excellence, room quality, etc.; an "instagram-friendly lobby" is not sufficient. Small rooms, no bathtub. Pool not built yet (I did not use the discount on the overpriced spa as "compensation"). Not enough power outlets in the room unless you start unplugging the lights. This is outweighed by positive attitude.