We really enjoyed our stay at Holiday Emerald. The hotel is centrally located on a pleasant street that is accessible by car but not too busy. The rooms were perfect size, very nicely decorated, and super clean. The bathrooms had shower cabins with rain shower heads, easily regulated water temperature, good water pressure, and all kind of supplies. Hair dryers were provided as well. Safes were mounted to the wall inside the closet. Breakfast was a mix of simple buffet and a la carte items (you could order multiple ones if one wasn’t enough), and all were very tasty, especially the pho and coffee. And finally, the hotel staff is very friendly and helpful. They helped us get water puppet theater tickets and sorted out a mixup regarding a tour arranged by a different hotel. You won’t go wrong choosing this hotel!

There is really no reason to choose a different hotel unless you are looking for more fancy breakfast.

Excellent friendly staff - who remembered me from previously! Very nice room (received an upgrade), great central location in Hanoi’s charming Old Quarter, great value / price, clean, nice breakfast. They kept my bags for me while I travelled for a few days, and welcomed me back when I arrived there @ 4:30 a.m.! I will happily stay at the Holiday Emerald Hotel each time I’m in Hanoi! This is a great hotel and I love staying there as my Hanoi base!

Nothing could be better - everything was excellent, especially the wonderful, friendly accommodating staff! Am very satisfied with this great hotel in the Old Quarter.

I read Lots of reviews from different hotels in Hanoi prior booking this hotel. I was sure that I booked the right place! I got free room upgraded from booking.com and got another free upgraded from the hotel to be in the room with large windows which is not really easy to find from the hotel in hanoi for this price range. We are on the 5th floor and we hardly hear the noise from the street which is really nice. My boyfriend and I love it a lot! The room is so clean and the bed is so comfy. The location is close to everything. The reception "Jenny" also really helpful, she is so friendly and made me feel very comfy while talking and give a lot of useful traveling information. On the day we leave to Sapa, I can use the shower room before going on a sleeper bus with free of charge which is very nice :)

The breakfast from buffet line should be improved to be more variety and better quality. I'm sure it's going to make customers even more enjoyable and keep coming back again in the future :)

This hotel is located very close to the city center and is just a walk away.Jenny was a perfect host and took care of us while we stayed there for 2 nights.Everything was clean and comfy and the staff are so polite and humble. JENNY - helped us with arranging a beautiful day tourr to Halong bay as well as a tour to Ninh Binh and Trang AN.Since we had a late night flight to catch we were driven back from Ninh Binh and everything was so organised.We were worried but we did reach the airport on Time.This place is value for money and although we do not have ahuge spread for breakfast , whatever we had was tasty and fresh.We look back to coming back.Ask for Jenny whenever you visit this place.Three cheers;)

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The hotel is well located within walking distance of main attractions. Most staff were very cheerful and polite. The room was large and spacious with enough room for bags. The included breakfast had a good variety of Western and typical style options. These were cooked to order quickly, and there were a additional buffet options. The staff offered to keep our luggage between overnight excursions even outside of the dates of our stay.

The hotel in general looks a little more luxurious in the pictures; not deceptively so, but just a little more tired in reality. This us especially true of the breakfast room. It could do with more attention to detail with cleaning. The towels on which crockery and cutlery were placed were a little off-putting and should be changed and cleaned more often. Coffee was ok at breakfast but tea was awful; better to have hot water and bags separately. It is also not obvious if rooms will have large windows or not. The room was cleaned if needed, and towels replaced; but no offer to change sheets was made, whether it was desired or not.

We stayed here when we first arrived into Vietnam and were greeted by the manager Jenny who was so lovely and accommodating. They also let us check in early which was ideal after travelling from the UK for 15 hours and arriving to Hanoi early in the morning. The room was just what we needed, the air conditioning and shower were great! The room had a kettle and fridge and was right in the centre of the old quarter. We were informed when we first arrived that there would be an electricity blackout on our second night from midnight until the next morning. At this point we were allowed to cancel our booking for this night free of charge or have an airport transfer organised for us free of charge. We decided to stay anyway and risk the hot room and cold shower, and they organised us a driver to the airport when we left Hanoi, and offered us free breakfast! The hotel also let us leave luggage at the hotel whilst we went to Sapa for 3 days. Would recommend anyone to stay here 😊 especially for such a good price!! Jenny ad all the other staff were so lovely to us for our whole stay we certainly wouldn’t hesitate to stay again!

nothing!

Its an boutique property and room were big enough and it’s has window .Fresh linen ,clean room with good smell !! Bathroom has exhaust and is clean! Breakfast options is good enough to start your day.They served pancakes,omelettes,fruits,cake and hot tea /coffe .Staff was amazing thank you for hosting us . I Forgot to check the reception lady name but thank you for packing breakfast for us as we were running late! definitely will stay here again if visiting Vietnam again thank you!!!!

All good no concerns!!

We had a wonderful stay at this hotel! Exceeded our expectations. We had booked a hotel transfer from the airport and this went smoothly despite my flight being delayed. The staff were brilliant and very helpful! The location is perfect, right in the heart of the old quarter and near plenty of shops and restaurants within a walking distance. The room was a very good size, very clean, had all the amenities we needed. Would definitely stay here again if we were to come back.

Nothing, we thoroughly enjoyed our stay.

Very good hotel in a central area of old Hanoi. Easy access by the bus 86, that departs from the airport, as well as from the train station. Very helpful and caring employees. The girls at the reception were really honest in alerting me that the electricity company would do a grid maintenance on hotel's street, so if I wanted I could cancel the booking for free and find another place It was very kind and honest from them alerting that in advance. Other than that, great value for the price. Good air-conditioning. Good showers. Great beds.

The room was very well outfitted and I wish I had more time to enjoy the facilities. The breakfast had Vietnamese dishes which was a nice touch, but I regret I did not have the time to try the local menu.

This may sound like nit picking, but the western breakfast was a bit limited. I'm sure the local menu would have made up for it!