Location, staff services, cleanness; Right in the centre of the old quarter; nice restaurants nearby; room is very clean; bed, mattress, pillows are very very comfortable. I'm picky on this and they are much better than many 5 star hotels; Shower is strong; Most of all, staff are extremely friendly and helpful. Big thanks to Duy at the reception who advised me where to get the covid test, and to save time even he went to pick up my report.

The hotel is clean and the straff is very helpful! The hotel is in short walkingdistance to the most busy part of the old quarter. Right by the Train street. I had a massage from Ahn, wich i can recommend!

somewhat poorly soundproofed

The room was very nice and tastefully decorated with good size. Bed and pillows were very comfortable. Breakfast was good with some Vietnamese food options. Location is very close to many nice restaurants and the famous Hanoi train street. The staff were very helpful and professional to introduce Hanoi places to visit and restaurants. Miss Trang helped us to make a police report at 11pm, eventhough it was after her working hours. She followed up with the police to make sure we got our report back before we leave Vietnam. Everything was smooth thanks to her, although it was unpleasant to be picked pocket in this wonderful city.

cleanliness

the roof top bar is not as per what I have expected

the staff were all amazing and exceedingly helpful . I had problems with my tickets and they were so hepful it made my stay a great time .As a lone traveller it was wonderful to have their help. This hotel has been beautifully rebuilt from a theatre and beautifully transformed. The room view is of local Hanoi and lovely . I went for a walk and realised why I heard trains in the night as there is aline behind hotel another amazing surprise in Vietnam . If ther is another lone trveller out there who wants a bit of luxory this is the hotel for you! YOu will be welcomes!

the hotel was great but the local taxi drivers grrrrr!I got a taxi from the station and was grossly over charged,- I knew it but and refused to give change- the taxi booked to pick me up at 12.15 did not arrive until 12.45 . I think the poor girls cleaning the black floors in the bathroom must have nightmares withthe staining of the floors to the point where it looks unclean . the owners need to rethink the flooring to keep it looking beautiful .

This is a great hotel choice in Hanoi. The location is on the edge of the Old Town and also walking distance from major attractions like the Ho Chi Minh mausoleum, Temple of Literature, Women's Museum, Military Museum and Hoa Lo Prison. The staff are exceptional and a big shout out to Duy (Mr) and Ms Trang who went above and beyond to help us with all our questions and requests. Our room was very comfortable, modern and clean and had a fully appointed bathroom. We had an internal window room so the room was very quiet. The TV channels included Netflix - yay! - there is only so much CNN and BBC World News a person can stand while travelling in non-English speaking countries. Breakfast was included in our room rate and was excellent with a wide range of western and Asian food options including an egg chef standing by ready to cook your breakfast choice to order. There is a restaurant and sky bar. We got a fantastic price on our room so with breakfast included, our stay was terrific value.

Just make sure on the size of the room you are booking as I believe some of the rooms are small and without windows.

Luxurious and well-appointed room. We were worried about only having an "internal window" but the lighting from a skylight in the roof was plenty. Location well situated for walking both to the Ancient Town as well as towards museums and temples in the other direction. Staff gave great recommendations for bun cha and dessert. Comfortable bed. Fun breakfast on the top floor and a great rooftop bar.

The only awkward thing about the hotel's location was that it sits on a somewhat crowded intersection. There's not really any road noise but it made for some interesting walks when we needed to get somewhere.

I cannot rave enough about this place. The hotel is absolutely gorgeous, the restaurant does fantastic food, the staff are extremely helpful, friendly and attentive and the location is decent. It even has a day spa! 10 out of 10, tried to stay again after our Sapa trip but was fully booked and for very good reason!

My one thing I didn't like about this place was that the mini fridges in the room and in my brothers room don't seem to cool your beverages very well. Consequently that's less money for the hotel if it's customers have to walk down the street for a coke etc. This was literally the only thing I can fault them on. Everything else was fantastic.

The staff were incredible and could not do enough for us! The room was cosy and the decoration was lovely. Perfect walking distance to anywhere that you need to go. Restaurant in the hotel also does the most incredible food.

I recently stayed at La Sinfonia hotel and was thoroughly impressed. The room was modern and comfortable, with a cozy bed that had plenty of pillows. The standout feature, however, was the shower - it was truly amazing. The staff was also extremely accommodating, even allowing me to take a shower before check-in time. They even organized a driver to collect me from the airport. I would highly recommend La Sinfonia for anyone looking for a comfortable and convenient stay.