Bed was super comfortable, not too soft, not too hard. Just perfect. Bathroom clean and spacious. Good pressure in the shower. Kitchenette had proper knife 😄👌 hotels rarely do. Some pots, pans, plates etc. Really quiet room. All in all super nice hotel. There is also washer and dryer for guests to use. And nice little rooftop terrace. Especially convenient if you smoke.

Only minus the cleaning ladies were shouting in the hallway 9am and woke me up every morning. Maybe advice them to keep the volume low in the morning 😄 Also would be nice to have a sign to put in the door if cleaning is not needed or towels no need to change. Waste of energy to wash them every day 😊 but thank you for taking such good care of your guests 🙏

Family of five with young children. Good location for visiting all the main sights. It was 10min stroll to the lake past lots of great shopping and spas. Many restaurants close by, directly opposite was great bahn mi, coffee and delicious croissants. It was less than 5 min walk to the train track, it’s south of the main ‘train street’ so we enjoyed the same experience without the crowds. The apartment is fabulous. Great beds, our kids loved the cute bunk area. The shower was brilliant. Good WiFi. We used the roof terrace as well as the diy laundry services (tip: bring your own washing powder). The desk was staffed during the day, we were given good instructions for access and check in/out processes. We felt comfortable and safe and loved using this as our home in Hanoi.

The living area was narrow and slightly cramped for all of us. But we were out most of the day so did not bother us for long.

Location was very good, everything is walkable. The property was great, very spacious and good beds, airconditioning and shower. I liked that the TV is fully equipped with lots of channels and stuff to watch. The property has anything you need.

There is a lot of noise from outside of the room (other people going to their rooms, the sound of the doors at night) But in overall this was fine because this was the 2nd floor. 1 thing to improve is that you only get 1 remote for the rolling doors that you need for after 9 pm. Your party cannot split up in this case, because you need that remote key to open the rolling doors downstairs.

Really comfortable, great location, the lady on reception was super helpful. I’d stay there again 100%

Nothing! The only thing I’d mention is that there was no one on reception at 8am when I needed to check out for a bus but they have a phone number you can call and someone would be there in 20 minutes. So just be more organised than I was and ring the number a bit before you have to leave if there is no one at reception so you’re not in a rush like I was!

Comfortable bed/pillows - 10 minute by foot to central location

Slept there for 3 nights. The never came to clean the room or change towels. Reception was not smily at all, neither warm to us. This is not something typical for Vietnamese people. I didn't like the fact that they ask for deposit and come at check out to check the room. I mean, you have my card details and you can charge if you see something broken or very dirty. We have to ask twice to pay by card, because they insistly asked us for cash even though we have given card for the booking.

Very clean and comfortable. Lovely staff. I asked for an extra cover as the weather was a bit cold. They were very accommodating and friendly.

A little bit noisy with doors and lift as people came and went. If you need use ear plugs.

The apartment was modern with good amenities. The location was really good as well.

Did not have an option to use my Netflix account

Tons of privacy and trust from receptionist. Feel is like a tiny apartment. Very secure.

The shower has a weird sewage smell when it’s not used, but it goes away during/after showering. Very small problem.

Location, friendly and helpful staff, decoration, facilities

Slightly poor noise insulation, but nothing too serious.

Central serviced apartment, friendly and very helpful staff, I didn't think there would be such good service. You can request daily room cleaning if needed without charge.

none.