The hotel was clean and the rooms quiet. Staff was friendly and the location convenient.

I called for early check-in after requesting it through my booking. The man that answered was friendly but made it more complicated than it needed to be. Also it would have been good to be given direction on using the key card to access floors in the elevator. We had never experienced it before so it took us a couple of minutes to figure out.

Breakfast was good but very busy. I needed early check in as I had to be somewhere else during the whole check in window of 4:00-11:00. I was told several times since booking it was unavailable. I called front desk to make sure my reservation was secured as I wouldn’t be able to check in until after midnight. I was feeling confident with the response from front desk. So I then called reservations and explained, she then called front desk and secured my late checkin. After all that I showed up 2 hours early to try and check in and was easily able to check in and put my bags in the room. Would have been nice if I was just granted the early check in of 1 hr I requested with booking 7 months earlier. The stay and service was good

Just answered that above ⬆️

Its the second time we come back and stay here in Hilton Metrotown, the experienced was excellent. Reasons: - Staff are very helpful, i need to print my PCR test result and they did it quickly, no questions, no fee! - location is great, near to Metropolis and a lots of F&B in the surrounding - Next to Metropolis station (where there is many buses) and near to MRT station - i never tried their breakfast, but suggest to explore the surrounding which is lots of F&B that opens from 8 or 9 am - the have small counter for coffee or hot chocolate that you can get 24 hours. my kids love this and the drinks are free.

i love everything about this hotel, from location, services, and rooms.

location. accessible to the train station

service in the front desk. kinda slow and no communication or turnover within the staff. supposed to have informed us that our room is ready. requested for an eatly check in and was told that yes its possible cause the room is going to be ready in a couple of minutes. but then it didnt go that way. until we decided to come back in a while and was informed they’ll call me when its ready but til the very evening when we came back like nothinggggg! ended up like checking in on that late night

Hotel amenities, location (close to restaurants, close to sky train station), good breakfast, friendly staff.

One day the restaurant hostess lady was kind of rude and make us wait 5 min (standing in the front of the restaurant) until she checked if we have breakfast included.

Location. It’s close to many restaurants and shops in Burnaby. The room we had was also spacious and comfortable for me and my 2 children.

Parking is kind of challenging to find especially since it’s shared with crystal mall shoppers. It gets really busy by mid morning and it’s hard to find a good spot even if you’re a Hilton guest. The elevators were also very slow. So they need to be fixed and more parking spaces for the Hilton should be added.

We traveled to multiple cities during this trip and our stay here was by far the most restful. The curtains were TRUE blackout curtains, the beds and bedding were ideal for a good night’s sleep, and we heard zero traffic noise from outside (which was nothing short or miraculous given the location). Given that we were traveling with two tweens and two teens and we’re all exhausted from poor sleeps in other hotels, this was no small tender mercy. One of our rooms was right by the elevator even, and I never once heard any noise from it. Bliss! The breakfast was good and consisted of muffins, juice, coffee and various teas, yogurt, muffins, some fruit, cereal, oatmeal packets, and two breakfast sandwich options. Everything was individually packaged, which I appreciated. Our kids very much enjoyed the quality of the TV’s and the outdoor hot tubs. I was also impressed by the bathtubs, which accommodated even some of the larger members of our family group. Another perk was that the elevator to the parking garage was separate from the elevators that service the room floors, and was pretty much instantly available whenever needed. And the elevator for the room floors was impressively speedy given the height of the building. I would gladly stay here again without hesitation.

If I had to nitpick one thing, it would be that the fan in our room was a bit syncopated, and wasn’t the ideal white noise for me.

Great location, very clean and comfortable rooms. Staff were very nice. Breakfast was good.

Pool was too small. Ice machine in our floor was broken for the 3 nights we where there. We had to pay for underground parking. I wish lightning was better in the rooms.

- cozy environment and convenient location. - 10 minutes’ walking to Metrotown Station, Sky Train. - 5 minutes to Metrotown shopping mall.

Well, I hope they can improve the WiFi speed and stability, since I need to do video conference call in the room.

The pool and hot tub were nice. As well as the staff.

The coffee ir creamer was not good. Tasted rancid. Also the tissues in the bathroom were old. (Yellow). Make sure the staff takes the old ones out and put clean ones. Cause there were clean tissues on top of the old.