The front desk staff are helpful, particularly Ms Punam. She gone the extra mile to make sure our stay was comfortable. Buffet breakfast spread was a mix of Japanese and Western and well cooked. Mr. Suresh from the restaurant is very attentive. He remembers my decafe coffee every morning without asking for it.

Room is a little dated, and room lights could have been brighter. En suite space is considered small for us, Asian too. But on the whole, room is clean, love the bed with 2 big fluffy pillows.

One of our elderly travellers was unwell and had to live off konbini instant noodles and takeaway udon soups. The counter staff not only helped to heat up everything, but also plated it and personally sent it up to the room with utensils and napkin and tray. Another one of our party had their shopping delivered to the hotel, and the counter staff was able to hold it for us. We appreciate their service and understanding very much.

The aircon vanes are angled straight up at the ceiling. Air circulation in the room could be better and it took awhile to reach a nice cool temperature.

Experience was superb the location is walking distance to Hakata Station and many convenient stores like Lawson, 7eleven surrounding the hotel. The staff were very friendly and helpful. Delicious breakfast as well. It gives the feel of Fukuoka. will definitely recommend the property to family and friends.

none

It was good location to train station. The amenities comes with access to lounge for tea time and cocktail hour. The staff were really apologetic when our booking was messed up.

The rooms are a bit small and bathroom doesn’t have a vent when door shut so stinks after you go #2.

The room we booked was just enough for 2pax. The location is perfect if you are fond of malling since Hakata Station has a lot of restaurants, coffee shops and clothing shops which you will enjoy and it is only a walking distance from the hotel.

none for this property

excellent service, room was clean and in very good condition. early checkout sandwich instead of breakfast was very nice. great location very close to Hakata station, 2 metro stops to airport.

room size is Japanese standard for larger cities, I had to move a table to be able to open suitcase on the floor

Breakfast is good. a lot of choices.

Buffet breakfast - Better recommend customer to wear a face mask when collecting the food. I don't like the mirror face the bed.

The helpful, kind & understanding staff

Good service

No

Helpful staff.

Booking.com advertised a standard room with a choice (depicted on the pics) but actually it is a basic room.