The location is great. with walking distance to Zhongshan subway station which is the change station for two major metro lines in Taipei. There are lots of eateries and bars nearby as well.

The staff did not clean the room on the first day when we returned at 4pm, causing some inconvenience. Also facilities (Spa especiallly) is fully booked during our 5 days of stay there. I understand it is famous and popular but if the hotel could send any reminder or offer to keep any reservation for hotel guest it will be a better reason for us to stay.

The room size is better than expected with everything including a wine opener!

1) The conditioner should be the same as the bathing gel and shampoo size instead of such a small bottle 2) The toilet roll holder was loose and everytime it’s in use, if not careful, the paper roll would fall but so far, the chamber maid did not bother to do something 3) When checking out, the receptionist appeared blue about whether the room charges were paid and did not even arrange for refund of the deposit

Reception staff were very friendly, from check-in, to breakfast, to gym all the way to check-out Sauna and gym were really good. Loved the breakfast spread. Room size was big, toilet was spacious and clean

The room was a little dark The room was only a lower floor and faced nearby houses The usb ports on the desk in the room was not working properly. The power kept going on and off

Wonderful location that's very close to Main station and Zhongshan MRT station. Lovely hotel with shops (very expensive ) and restaurants (equally expensive 😅) Great bed and comfy.

This was our second stay and decided to book a room on a higher floor. It was a downgrade and such a huge disappointment as this was our 5 year wedding anniversary. No nespresso machine (hubby was HUGELY disappointed) compared to the last room.

Hotel lobby and the room were clean and spacious. Staff were friendly and helpful. The location is also relatively convenient, within 10mins walk from Zhongshan train station.

The rooms are not fully sound proof, so it can get noisy when there are people moving around or talking loudly in the corridors.

Super Service minded Staffs; especially hotel concierge. Check in was smooth and fast. The room we stayed was Large, Clean and Cozy. Make sure that you choose the room with breakfast. We found that the breakfast here is really worth it.

If we have to say what we did not like. It is the room key. It is not the key card, but the traditional golden one.

- located in the city center - good service with friendly staff - public bath and sauna - breakfast - balcony

- staff in the restaurant (temp?) were not well trained. They didn't know how to clear the table. Should ask the guest first before touching the dishes.

Staff was friendly and attended to requests promptly. The hotel was very clean in general and is conveniently located. A wide variety of choices was available at the buffet breakfast.

A later check out time would have been perfect.

I have stayed at this hotel several times and I have never had bad experiences.

I found just one negative thing: the hair dryer at my room was very old and poor functional. I did not think it would suitable for the hotel at this level.

The staff helped us with our needs (baby stuff, late check out), they even left a small stocking filled with candy on our door!

Very crowded, but it's not the hotel's fault. Everywhere is crowded in Taiwan now since the pandemic. We will stay on a weekday next year to hopefully avoid crowds