The location of the hotel relative to the area of town that we wanted to be in couldn't have been more perfect. The sights, sounds, and tastes of Valparaiso were within a short walking distance, and the hotel was a mere 15 minutes of travel time to/from the bus station (which was our transportation method to/from Santiago). My buddy spoke no Spanish and I have only a very cursory grasp of it so it was refreshing to encounter a hotel staff (especially Front Desk) who made every effort to communicate with us in either broken English or via the use of translation apps (such as Google Translate). Everyone was very friendly and courteous. Housekeeping service was good and the guestroom was functional. The breakfast was good. We also appreciated that on departure day, the Front Desk staff offered to and arranged for Uber service (versus taxi), which worked out way better and felt more secure.

The laundry service is overpriced. We paid the equivalent of $65 USD for nearly identical laundry service that we received in Buenos Aires for the equivalent of only $10 USD.

The room was very large with great lighting and work area. Everything was clean and the bed was comfortable. The shower had plenty of hot water and great water pressure. The AC was cold, quiet, and easily ajustable. The WiFi was really fast and easy to connect. The location is just about at the Puerto raíl station. The breakfast had a decent selection and everything tasted good...

The only negative that I could possibly mention is that there were no USB charging ports, so you need to have an AC adapter.

The staff made the difference in our stay. We booked Ibis because we know they are reliable and have standards. But the staff was amazing. Our arrival they recommended where we could safely visit and places to eat. All of which were great! On departure our Uber driver failed us and Sophia was able to secure a driver for us to Santiago at the last minute. Our stay could have ended horribly but she saved the day.

The view from the spacious seventh floor corner room and the relative quiet (after some reviews warned of a lot of noise from the trains and the docks). All the desk staff were friendly and helpful - especially a young desk clerk named Tamara.

No mini-fridge in the room. No hot pot (electric kettle) in the room. The bathroom faucet had some kind of screen at the end which caused the water to spray out too hard, and go everywhere when holding anything (including one's hands) under the stream of water.

Spacious room. Everything was clean. Location is easy to reach by bus or taxi. The 24h reception is perfect when arriving or leaving very late / early. Staff was friendly and helpful.

There are some clubs around the hotel thus it can be a bit noisy in the evening and night - even with the windows closed. The Wifi was so weak in our room that it was not usable!

Spacious room. Everything was clean. Location is easy to reach by bus or taxi. The 24h reception is perfect when arriving or leaving very late / early. Staff was friendly and helpful.

There are some clubs around the hotel thus it can be a bit noisy in the evening and night - even with the windows closed. The Wifi was so weak in our room that it was not usable!

The hotel is well located, the management listened to my requests, it was clean and properly set up. Breakfast table was adequate and well served.

The room was extremely noisy, the front desk was not always friendly (I was even say extremely rude). The food was not great at all, meaning only for emergencies.

Location was the best part of the experience, though on the second night a ship was in port and being unloaded till 2 am. If that happened the first night we would not have stayed again.

The noise in the port kept us up on the second night, no access to the sea - other than the view.

I liked the size of the room and the view to the street. The staff is friendly. The breakfast is OK. It's clean and has all you need.

There is no socket close to the bed.

Excellent location and comfortable rooms.

Breakfast was disappointing as when we had breakfast at 9.30am several items had run out and the choices were very limited and basic.