We absolutely loved the beautiful nature around the hotel. The staff were amazing, so warm and friendly. The view of the Falls from our room was wonderful. Bed and pillows were comfortable, towels great and breakfast fantastic.

Everyone talks about the hotel bathrooms being tired. I must be the fussiest person when it comes to bathrooms. Yes, I agree, they need an upgrade but the water pressure was great on the shower, lots of hot water, fresh nice towels and everything worked. I’d take this little inconvenience anytime to stay at this hotel in the magnificent grounds.

You just have to love everything about this resort! It is absolutely amazing. We spent a week here and enjoyed every minute. The staff was exceptional, helpful in every possible way and extremely friendly. They made us feel at home. The room was always super clean and comfortable. The buffets were amazing. Really lovely food and drinks. The free bus shuttle that departs every hour is so handy! Special thanks to the drivers Jefita and Trymore, always on time to drive us back from town. Also thank you to Trinity the front office manager

Absolutely nothing. Everything was perfect.

Wonderful staff! Could not ask for friendlier or more helpful service. Beautiful views of park,river and you can see the smoke from the Falls. Gorgeous! Free shuttle into town. Breakfast buffet was very good with lots of options. Bar is perfect spot for a drink before dinner and to watch the impala and warthog that come to graze on the lawn. Recommend!

Bathrooms could be updated. Be aware that the offer of a golf course tour to see animals comes with a request for donation. Pool closes too early.

To whom it may concern, We are 4 Canadians travelling together for the last 5 weeks. From March 4-8, we stayed at your resort. We used your free shuttle on several occasions. All drivers were nice but one was outstanding: Trymore. He was very patient and helpful. He even helped me from being attacked by an upset vervet monkey in front of Elephant Hills!😱We just want to express our happiness to have stayed at your resort. The employees at the restaurant were very nice and helpful as well. But Trymore was the favourite of all of us.

A bit outdated but we can not complained as the price was right.

The hotel staff at reception, guest relations and events management were very responsive and accommodating. The hotel offers seamless linkage to tour operators and activities around Victoria Falls. The airport shuttle service was great. The hotel rooms and grounds were very clean. The hotel offers free WIFI network which was reasonably fast. Breakfast was excellent, with lots of options. Great value for money. Will definitely recommend it and go back to Elephant Hills Resort!

There was no espresso coffee available at breakfast, and we were served with Nescafe, which of course is not the same thing! The bar had a limited variety of drinks available to serve from its menu.

Spacious room, comfortable bed, fairly clean. Enjoyed the balcony and its views. Lockbox for valuables. Stable internet and power. Fairly quiet. Great breakfast food options. Shuttle into town every hour on the hour is a big plus given the slightly distant location - including keeping good track of which guests were dropped where and making arrangements to pick you back up so you arent abandoned. Friendly staff too!

Watch out for the monkeys, they are brazen and are not afraid to approach you and enter the room from the balcony especially if you have something they like. Wish the breakfast coffee wasnt only Nescafe-based options (though staff were kind enough to make me some filter coffee without extra charge which was kind).

The check in process was easy and I managed to check in well before the check in time. The porter (Moses if I recall correctly) was very professional and friendly, showed me and told me everything I needed to know. Check out process was equally seamless. There was complementary still water in the room. There's also a marimba band that plays at dinner and they taught me how to play a little number which was very exciting! All of the staff were very friendly, happy to answer any and all questions and even offer recommendations. Breakfast options were fantastic too and accommodating for my vegetarian diet. Room service was great too, food portions were huge and the food tasted really good and fresh.

Overpriced cocktails at the bar ($12). The bedding had a bit of a smell on it which didn't register as fabric softener so it must have been something else

The location is beautiful. The amenities for tourism is great. If doing tours of the area book through the hotel. The price is equal to outside companies. The food selection is okay in this part of Zimbabwe. Remember you are not there for an earth moving food experience. You are there for the falls.

The food choices.

The breakfast selection was expansive and the eggs done exactly as per order. The hotel sits on an excellent location with brilliant views of the Zambezi River. The hotel boasts of unique and well-thought out buildings. The staff was extra friendly and always eager to help guests. It is one place in Victoria Falls City, Zimbabwe, we shall be visiting over and over again soon.

Everything was perfect!

excellent service from the staff . Food was great. The hotel looks amazing especially with the water fall feature outside the hotel rooms along the corridors.The hotel had a large pool too. They also provided a shuttle bus to and from surrounding areas near the hotel. The prices were very competitive, maybe coz we travelled off season. Overall we had a experience

The toilet &bath look a bit out dated but overall the rooms looked ok