What a stunning lodge this is! Beautiful setting and tastefully decorated, quiet rooms with ample space and very comfortable layout. Very nice bar area next to the pool, and a superb restaurant serving exquisite meals for dinner. Excellent breakfast included. Wifi was working very well with no interruptions. Free shuttle bus to town at set times, and paid transportation at other times can be arranged. What stood out the most was the wonderful service from the staff, always polite and friendly, and going out of their way to make sure all guests have all their needs met. In particular I need to single out the wonderful receptionist, Grace, who always goes to the extreme to tend to all the guests particular whims and needs, and does it with a huge smile. This lady does so much more than her job requires, and with such passion, she is a wonderful ambassador for the lodge, she should be made the PR manager!

This is the most amazing Lodge. I recommend it highly. It is a brand new very modern lodge. Breakfast is fantastic with personal service. The gardens are well layout and the swimming pool is brilliant blue and has a lookout on a small waterhole were you can see waterhog and small animals. They offer a free shuttle service to the Vic Falls and town, and the drivers are very friendly and always on time. The rooms are spacious with a modern bathroom and very comfortable bed. I would like to mention the following staff who made our stay exceptional : Grace, Lulu, Rachell, Nora and Mary - Thank you Insika Lodge, you were great !!

Leaving Insika Lodge

I was on a tour that I ended up leaving before it finished, for many reasons and was not in a good place mentally as a result. I was so lucky to have been able to book Insika for four nights, where I was able to recover both physically and mentally as I made preparations for unexpected changes to my travel plans. Insika was the panacea to my needs at the right time. The staff were incredibly kind, helpful and friendly, even remembering and using my name throughout my four day stay, which made me feel connected and considered. The food was delicious and well priced, the bar staff willing and able to make me the best chocolate milkshakes and the day spa helped me relax and get me back to me. I honestly had the best massage of my life at this spa and I have had many. The complementary river cruise, four course canapé menu, washed down with multiple mojitos, was divine and overall my very short stay was exactly what I needed at a really difficult time for me. Refreshed from all the relaxing (I even had a Pumba come visit the little river at the back of my room!) and reinvigorated by some genuinely good service and the most luxurious and comfortable accommodation, I was in the right space to be able to make ongoing travel plans that allowed me to move forward with a long awaited trip to beautiful Africa. Did I tell you that the bed was so comfortable and after 42 days of travel across Africa in less than stellar accommodations, I felt like a princess floating on clouds. It was my favorite place to be for quite a few hours. I can’t thank the whole crew at Insika for their lovely natures and kind hearted service. Nothing was too much for anyone, everyone was happy to help me with anything I needed. You were exactly what I needed. I would thoroughly recommend this lodge to anyone wanting to get away, to see the most beautiful location in Zimbabwe (the falls) and to enjoy a little luxury.

The only thing I didn’t like was that I had to leave. I could have stayed here for ever.

Relatively new hotel (2022) which is superbly furnished with exceptionally professional and helpful staff. I rated the location as good as it is quite a distance from town (10 min drive), but this is offset by the fact that a shuttle service is available at no additional cost. Convenient to have the restaurant on-site, with good quality food options.

The lay-out of the hotel rooms was surprising. Our room was facing the court yard which meant that anyone walking past could look in and therefore when we were in the room we had to close the curtains. Next time, I will ask for a room which is more private and not as much in sight of other hotel guests. The furniture is beautiful; with the light shades, finger prints are already visible and the staff will have to regularly wash the chairs etc down to reduce the wear and tear of daily use and expand the lifespan.

Very pleasant 4 star intimate Lodge with only 40 comfortable rooms, with choice of standard or luxury rooms. We opted the luxury rooms, all in walking distance, ground floor in surrounding gardens

The overall facilities’s. Pleasant spacious rooms with modern facility’s, rooms equipped with good aircon, powerful rainshower and private patio area. Everywhere one is connected to the hotel’s wifi. Restaurant for breakfast, lunch and dinner Snacks at the poolside bar Their own sunset cruise over the Zambesi is a must and quite intimate and luxury, including a 3-course canapé dinner and drinks Staff is pleasant and helpful and can book transfers to/from the airport and arrange for excursions. The Lodge have their own free shuttle service on scheduled timings to town and back

We stayed for 3 nights on a trip to Victoria Falls, felt very relaxed the moment we arrived! We had arranged through the hotel, a taxi to collect us from the airport which the hotel charged to our account which we found very convenient. Reception staff were very welcoming, our room was ready on our arrival and the room had what we needed and was very clean. There was no TV in the room which did not bother us at all - The wi fi was good and an iron and ironing board was available upon request of which housekeeping delivered promptly. We used the Spa for a back, head and neck massage and pedicure, which was great and the staff in the Spa were friendly and professional. ALL of the staff were very polite and always acknowledged you whilst walking around the hotel. Bar staff were very attentive and gave great service as did the restaurant staff. We felt the breakfast selection was good, speciality coffees available at a small charge. The restaurant does have a limited dinner menu and the hotel does ask that you book but we ate two nights at the hotel as we thought the food was very good! The courtesy bus takes you to Victoria Falls and other areas and the timetable is given to you upon your arrival. We felt so chilled when we left, we agreed it was definitely a hotel that we would like to return to. .

Our room had large double glazing patio style sliding glass door, looking out to the main pathway of where people walk to get to their rooms, the curtains were heavy black out curtains but there was no netting/voile so we felt that guests/staff who walked past on the main pathway could see in, therefore we felt we had to keep pulling the curtains to maintain privacy meaning our room was in the dark a lot of the time! I don't think you would have this issue when your room overlooks the outer areas of the hotel.

Amazing place to stay while visiting the falls. After a long day of walking this place offers the perfect relax and peace you need. Moreover, the place is nicely decorated, the staff of super friendly and nice. The offered me a complimentary sunset cruise, I recommended it highly, you can the see the beautiful sunset, spot different animals and also have food serve and drinks included. It was an amazing experience and a highlight of the trip. The shuttle to the falls is also very convenient to do the walking in your own. If I come back, I will definitely stay here. Moreover, the breakfast is by far the best I have had there in a place like this and the food at night was decent.

Nothing

The staff at Insika breathe even more life into the place as well as the wildlife surrounding and within the lodge! Everyone has a smile (and in my case a sweet curiosity for your well-being and comfort). The quietness of the lodge was all I needed as a light sleeper in need of rest. The rooms are clean, contemporarily designed, spacious and the beds comfy. I appreciate the option of a ceiling fan as well as AC. The welcome is warm, informative and comprehensive. The Dinner River Cruise was delightful from start to finish.

I wasn’t a fan of the food at the restaurant. My dishes tasted quite bland and overcooked. Experiences of miscommunication among staff.

Insika Lodge is a peaceful place with spacious and comfortable rooms. The restaurant offers freshly made breakfasts based on a varied menu, ensuring that the food is always fresh and prepared to order. The dinner service is also well-organized, but it requires planning from travelers, as the hotel requests advance notice for dinner reservations to guarantee fresh and high-quality meals. The hotel is somewhat removed from the city, making it secluded and quiet. However, the transfer service provided by the hotel to the falls and city center is very convenient and works seamlessly. I would like to highlight the cordiality of the hotel team, who were always available to assist and answer all my questions. They helped me with everything from arranging airport transfers to giving tips on where to buy souvenirs in the city. A special thanks to Grace, who helped me organize tours and kindly arranged a breakfast bag for the day when my tour started before breakfast service. Be sure to do the Sunset Cruise offered by the Lodge – it's a unique experience!

I noticed that there were no "Do Not Disturb" signs available in the rooms. Considering that the staff visits the rooms twice a day (in the morning for cleaning and in the afternoon to prepare the bed and apply mosquito repellent), having such signs would be helpful for guests who wish to rest or prefer more privacy and opt out of these services.

The staff were just awesome. Nothing was too much trouble. Special mention to Washington at front desk, Trudy in the dining area and last but not least, the famous Chef Robbie who has culinary skills of note. The beds were comfortable and Insika pays such incredible attention to detail. I asked for sheet and blanket instead of duvet and they delivered. Small things like the fold back and drawing the mosquito nets in the evening add that personal touch. This place is Vic Falls best kept secret. We'll definitely be back again for another wonderful stay at one of the best lodges I've stayed in so far.

Service was a little slow on the Saturday when all we ordered was a chicken mayo panini but well worth waiting for as it was delicious.