Homewood Suites by Hilton Toronto-Markham

We loved all of it. The room was very clean and comfortable. loved the pool and breakfast. The staff were all ver helpful.

we were charged for our stay before we arrived at the hotel and charged another $100 while we where their. I just noticed that we have been charged on my credit card again this morning. We stayed one night !!! Not happy about being charged twice?? We were planning on coming back, rethinking if we will book again!😌

Room #415 has the best Jacuzzi Whirlpool propulsion of all spa tubs. The shower was a glass enclosure large enough for more than 3 adults, it is behind a separate door with the toilet. The closet has a safe,two extra medium soft pillows, two extra sheets. Also a warm separate spare blanket. The granite counter with American Standard sink has plenty of space with body lotion, bubble bath, shampoo and conditioner. There was 2 face cloths and 1 medium size bath towel. There is a gas fireplace by the sink yet the room was warm enough as the LG Heating/Cooling unit is controlled by a wall thermostat. The King bed is 75" wide and 80" long. It was more comfortable 2 years ago but still put me to sleep within minutes. Ivonne sanitized the room spotlessly clean and left a dishwashing pod, hand dishwashing sunlight soap. The Fridge was 6' tall with 21" deep and 24" wide interior wise. Large freezer and large fridge space. There were place settings for 4 people. Kitchen table has two separate chairs. There is a large 3 seater sofa. Ottoman and coffee table. Ample lighting in this double size room. The LG TV is 43" by 25" high.

The Hot breakfast has scrambled eggs and wafer thin turkey sausages. The home fries were golden brown. There are bagels, egg muffins, raison bran with white and whole wheat bread. There were 4 types of dry cereal, also oatmeal with almonds, raisins and dried cranberries. Fresh oranges, bananas and apples. The orange juice with pulp was not watered down like 90% of Hotels. The apple juice was also delicious.

Staffs are professional, helpful and friendly. Breakfast included. Swimming pool, free parking, gym room, business center with free printing. Kitchen is good.

Could use more lighting in the room. Bed is not the most comfortable compare to other Hilton hotels. Room temperature control is outdated, the option for the fan is auto or low, you cannot shut it off completely. My nose was bleeding the first night due to the dryness so we bought a humidifier.

Clean and quiet. We had a full fridge, dishwasher and microwave as well as a 2 burner stove. It was great to have access to a laundry room too. Good breakfast that was complimentary. Close to amenities.

A jacuzzi would have been a welcome. Never used the pool because there was no jacuzzi. A bench for smoking would have been good too. Pay on demand movies we’re very expensive ($24.99), so we didn’t order.

Didn't Like: Thought I forgot my credit card and was going to be turned away, along with my daughter and grandchild. The room price had already been charged to my card, and I provided government issued picture identification. I felt I had to pry alternatives out of hostess. Thankfully I found my card

Did Like: Facilities, cleanliness and comfort. Hot breakfast honestly not bad.

Nice size room with kitchen. Very comfortable bed and nice sized couch. Full breakfast was nice.

The property definitely needs updating. Shower door didn’t close and had a lot of caulking around it that was applied by non-professional. Seating around hotel was worn out. It didn’t appear that there were any updates since COVID.

front desk is very nice and helpful; room is quite; kitchen is well equipped, the full size refrigerator is great; breakfast is simple, but you can find almost all the important parts: eggs, sausages, potatoes, toast, beverages……

some stuff of housekeeping is so rude when knock the door, especially when you are working, it is disturbing and make you feel being insulted; swimming pool is small;

The parking is close to the entrance which was very convenient when walking with kids and luggage. The kitchenette includes pots, dinnerware and utensils so I was able to cook instead of ordering food. Always great having two bathrooms when you have a big family. There are t.v.’s in every room, but the two king size beds and sofa bed is what I liked the most! There was so much space to have a good sleep. The beds are really comfortable too.

I wish the walk to our room wasn’t so long, they only have elevators on one side of the building.

The room was comfortable and had a full kitchen. This was great as we were there for a swim meet and were able to buy some pre-made meals from the Costco right beside the hotel and warm them up there for dinner.

There was a stale smell of cigaret smoke in the room. It was a non-smoking room, but it did smell like at some point someone smoked there.

Location is nice because its nearby Pacific Mall, across a small strip of stores and restaurants, and conveniently across a Costco.

I just don't like the placement of the TV and the couch, seems counter-intuitive design-wise. Tub was also a bit small for two people, felt quite cramped in.