Sheraton Ottawa Hotel

The staff are very friendly and welcoming. We had a leak in the toilet on the last day and immediately someone came to take care of it. The pool was closed but they did offer an alternative, but it was an 8 minute walk so we passed because of the young kids. The rooms are clean and the location is great! Very close to the parliament building!

The parking was under construction so we had to use valet parking at the hotel. The staff were very nice and tried to do their best but it's not convenient not to have a quick access to your car. It took about 10-20 minutes to wait for your car to arrive with the valet parking staff.

The downtown location is great and close to restaurants and pubs, the Market, and only a few blocks from Parliament Hill. Ottawa’s limited O’Train is also only block away. The room was spacious and comfortable. The staff were very helpful and friendly.

Bad timing. We were there when the hotel was under renovations so the food services were impacted. We also were there when there was a big Uni Association conference so we had a few very noisy nights.

First it was the location. The foyer. The staff! Comfortable King bed. Spacious room. Upon arrival, we asked for extra coffee (we have noticed there is usually minimal in hotels) and it was delivered to our room within 5 minutes. The person who greeted us at the front desk (whose name will we find out next time) was exceptionally welcoming and helpful. The food in the restaurant was lovely and the service from the head waiter (sorry, not sure of his position) was exceptional. Based on the staff and the comfort, we decided to change our plans so we can spend another night before leaving Ottawa.

The staff was soo lovely. I had called a couple of days prior to confirm our booking as I was coming from Toronto to Ottawa with my 5-month-old. When I arrived and checked in they informed me that a crib was already waiting for us in the room which was a great plus. Due to covid, you do have to book your cleaning service which I didn't really mind as it meant keeping me and my little one safe. I called almost every day (sometimes twice) to get a top-up for the complimentary coffee and the staff was more than willing to provide me with it (HUGE coffee addict -hence why I asked for loads of it lol). The hotel and surrounding area are so so clean and super safe which is perfect for families. The location is steps away from the train station and a nice stroll away from Parliament hill. All in all a great place to stay thank you so so much for making my baby's first trip ever so memorable.

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The staff were very helpful.

The restaurant being closed was incredibly inconvenient and changed the entire stay for the worse. I would not have stayed at this hotel had I known. Also, the hotel was incredibly loud. Kids running up and down the halls late at night, a surprising amount of inebriated guests making noise in the wee hours. I haven't stayed at this hotel in many years but it definitely felt more "low-rent" than I remember. TBH the only real upside was the staff, all of whom were first-rate. The wifi wasn't great, I eventually switched to using my phone as a hotspot.

the room was lovely had everything we needed room was great had extra seating so you didnt have to sit on the bed. bed was comfy and warm location was perfect size of room was bigger than i expected.

no room service but understand the covid climate etc there was no information on the restaurants or what you could have for dinner. or the avaiable options near by.there was only two dressing gowns available when we had three people staying.

Staff was amazing, everyone engaged with us and provided a very high level of service.

Would have been nice to be able to charge my electric vehicle, as it was I had to keep leaving to charge and come back to the hotel. Cars and trucks often blocked the entrance to parking making it tricky to get in. The valets were great at solving stuff like that, but it was a bit unusual.

Great welcome… checked in by Jonathan who was excellent throughout our stay. Great location in the heart of the city, close to tourist sites and the downtown restaurants….

Swimming pool was closed for refurb but we knew this before arrival. Hotel offered transport to another hotel if we wished to swim.

Everything was excellent, and the staff was very polite. The room was clean and well-organized. The hotel was downtown near the Ottawa Parlement building and very close to the tourist region in the city center, and you can walk for 10 minutes and see around the tourist building and neighborhood.

I did not see any negative points.

It was very clean and the staff was very helpful.

The location is not ideal for parking but they offer a valley service at a specific fee that you have no choice taking because you won't find parking around the hotel area. Also the pool wasn't available, but they don't tell you that only after you reserve your room.