Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

The food was amazing!!! I've been doing the PV all-inclusive thing for a while and this was by far the best food I've ever had. Delicious! I've seen some reviews about the staff's level of English, but i don't speak Spanish (I try, but dot accomplish much). I didn't have any issues, everyone was very friendly and English wasn't a problem.

The WiFi needs a little work. Our room was in between access points, and our devices couldn't decide on a a AP. Wifi by the pool, and in the common area was great. Didn't detract from the experience, the Walmart sells the "Chip" (SIM) and the data packages are extremely reasonable.

For an all inclusive in PVR, great value. King size bed was a relief after sleeping on a full for a month. Courtyard/pool balcony view was nice but its not private if thats what you're looking for. Room was large and very clean. Its a dated hotel that is well kept. The buffet restaurant is well staffed and there is plenty of food. Some of it was hit/miss but they have a very good pastries and breads chef. The property is nice, it is old but taken care of. All inclusive on the booking.com site stated food included, which was a decent deal. I got there an it was food and beverage included. Well great! My plan was to sit by the pool and drink during the day, hit up the buffet 3 times a day, and relax in my room at night with a good book. So, yeah - free beers by the pool, fabulous! The staff was a great selling point. Everyone was so nice and helpful, they put up with my terrible spanish, kept me well hydrated, and even when they couldn't accommodate my request for a larger safe they were courteous.

Safe in room was broke and there was no backup. I had something of value (to me, minimal value to anyone else) and didn't have alot of options. I made it work, but even a mid-range chain hotel would have a solution so I found it strange. My personal pet peeve is poolside DJ's. Oh my gosh, its like an obnoxious wedding singer, its totally overdone and so not necessary.

the staff were very kind and helpful, and the food was delicious. the property was also very clean and well kept.

i didn’t like that they market that they have an entire spa on site (geared around couples) but then only had one massage therapist working. I booked this room in hopes of having a couples massage, as they advertise it, but was disappointed when they said that wasn’t possible due to only one individual staffing the entire spa.

This was a charming little property that had old world Mexico all over it. This was a great value for an all inclusive property that is just a few blocks from the ocean.

Seeing this was a smaller resort we had the pleasure of meeting other guests during their 3 pool side dinner events that also had live entertainment. You really couldn’t beat the price. This is an older property with dated furniture but definitely a great place to stay.

- Pleasantly surprised by the food selection, and choice of Mexican dishes - Friendly staff - Beach with a bar just a short hop, and never super busy

- Music played at the pool constantly, so not a great place for a peaceful relax - Drink selection was small and didn’t include mezcal (seems crazy in Mexico) - but I’m just being picky as everything was decent

Absolutely beautiful property! Very charming, food was delicious (large variety), and staff went beyond to make our stay special! We can’t wait to come back!

Every employee exceeded expectations Grabriel and Meredith always friendly and smiling

weak wifi

Authentic Mexican Hotel. Staff very friendly. Food delicious & good choice of food. Clean.

On a busy main road. Very noisy day & night

We enjoyed our room and little patio area. We enjoyed the pool area and snack bar. Ivan from the pool bar as well as Alejandro were very attentive .We found all of the staff to be very friendly and eager to ensure your needs were met.

We found the breakfasts to be lacking in a availability of bacon or sausages to have with eggs, maybe due to a supply issue. Because of Covid regulations, there didn’t appear to be enough staff at the serving stations so there was a bit of a wait.( Not a big deal really just an observation)

incredible staff, really good mexican food, good house wines, modela Negra on tap awesome, captain Morgan spiced rum top shelf excellente. won't hesitate to come back. they say mexican charm and they deliver. Thankyou to Monserrat, your welcoming smile made each morning a great way to start the day. Omlettes were also good in the morning.

no complaints, hey its not perfect, but its charming. A wonderful, wonderful stay. Our room # 243 was great, walk in closet, king bed, sitting area, balcony with table and chairs, hot water every day.