H2otel Congress & Medical SPA

I selected this hotel based on rave reviews from friends about the Aquadome Spa, thinking it would be an ideal birthday gift for my fiancée. Overall, I'd rate our stay at an 7.6, considering the following: * The Aquadome Spa is fantastic, a solid 10/10. * The hotel's furnishings, décor, and rooms are stunning, earning a 9/10. * The hotel management and customer service score a disappointing 5/10 due to poor communication, organization and transparency towards the client. Multiple attempts to contact them before our check-in yielded a response only after persistent efforts. Despite confirming a birthday surprise, the promised sparkling wine was absent from our room, leaving me disappointed. Complaining seemed futile as the surprise was already spoiled. * Dinner (half-board option) gets a 6/10 due to a limited à la carte menu and lacking explanations on what's included. The price was stated to be 28E/person/night (excluding drinks). In the end I got charged 30e/person for unclear reason and the service falls short overall. Asking for clarification was pointless since the detailed bill was provided only after the payment was already made. * Breakfast earns an 8/10 for a good buffet.

Management. poor communication, organization and transparency towards the client.

Everything in the hotel is absolutely beautiful except restaurants.

Restaurant has quite small menu. Ones they bring me a slice of bread with plastic particles inside and even didn’t remove bread from the bill🤣 Menu is absolutely strange. For example in the restaurant menu there are no salads at all. You have to go to the bar if would like to eat salad. But salad and meat in the same place is impossible. Have no idea what is the problem to have salads in the restaurant menu.

Everything about this hotel has been thoroughly considered, from the exterior design to the details in the room. The staff were excellent. The treatments were very professional and we really felt relaxed after leaving. The restaurant, from the service to the quality of the food, to the drinks was far above what I expected, very well done! I am not easy to please, admittedly, but I cannot rate this hotel highly enough and am already thinking about when I can go back!

Absolutely nothing, I cannot find fault with this hotel.

The great thing about the place is the spa. You can relax and unwind, and get your energy back up after spending a few hours in the pool, jacuzzis, and sauna. I went there in the summer and it was good, but I imagine it will be even better in the winter. Something to try again for sure.

I think one thing that could be a bit better would be the restaurant menu. While the food was good, the menu options were a bit too out there. The restaurant doesn't quite fit with the audience of the hotel it feels. But the food I had was good.

Breakfast was delicious Lots of choices - cereal, sweets, eggs, bread, coffee machine, pancake maker etc We had window seat every morning Clean, table already prepared, friendly staff on hand

For the money we spent - it would be an added bonus if the spa offered meals included (pay for wine) Or offered couples massage treatment or free facial (spa related) Bridge was out, would have appreciated email warning

Amazing facilities, good decoration, discrete environment in general. Tasteful, diversified and healthy breakfast. Comfortable and silent rooms with such a pleasant view for the mountains. Outstanding pools and spa - perfect for families with small children.

The timetable for all meals could be slightly earlier in fact. My child wakes up early and eats earlier than adults. We had to order food from the nearby restaurants, which is to recommend indeed.

The hotel is exceptional, great facilities. Breakfast buffet is wonderful. Staff is very approachable and eager to meet your requests. The spa is very complete. Overall extremely happy with the experience.

The room could've been more clean. We had a glass stained with coffee and a spider web in a corner.

The pool area is by far the best of the hotel. Very well cared for and you have access to a proper spa day with jacuzzi, Turkish bath, sauna and Hammam. The water temperatura in the pool could definitely be a few degrees warmer. The breakfast is good and the staff is amazing.

Probably 10 years ago this Hotel would be at the top level hotels, but nowadays is over priced. The rooms and decoration are average and not worth the money you pay for, it was a disappointment to be honest. I hope they think about renovating and giving it a “lift”.

The Aquadome (indoor pool) was simply amazing. The breakfast and dinner was also very good. Loved the "magusto" activity.

There are only a couple of points: No enforce on the kids not allowed pools in the dome, there were a lot of kids there, and the room was connected through a door with the side room what allowed for a lot of noise from the other room.

well this was a great vacation.spa is perfect. treatments are very good! location is amazing! breakfast was perfect! stuff is very kind and nice! definitely will come again and thank you

nothing