SOULSISTERS' Hotel

I liked the hotel in general, as well as the rooms. They are spacious, have a beautiful arrangement, modern decor, and excellent services. I would like to especially thank the tactful, distinguished and respectful receptionist who treated us wonderfully. He is a young man with white skin and blond hair.

I never liked the behavior of one of the employees in the restaurant, who is a young man with a little brown skin because he speaks German and does not speak English and did not respect our lack of understanding of the German language and speaks badly of us. He says that all he saw us says that we are late and he says that repeatedly despite our early arrival, but he is the one who was late in coming to take the order and then he said: You are late and he speaks in his language and mocks and this is not appropriate for the guests, regardless of their nationality or language

Great location in Kaprun, the Junior suite room was very comfortable and big which is very appreciated when on a ski trip, breakfast is amazing (the best I so far had), very clean hotel, polite personnel!

You can hear the upstair room above you (people walking, showering etc.); bed is worn out and need to be changed as the holes from people sleeping in it is disrupting; spa capacity for so many people is unfortunately not appropriate as there is always very loud and crowded in the spa (also not enough hangers, chairs, no clock or thermometers outside of sauna in adult section). We went once for dinner, the taste was good but small and expensive portions and the choice was not something we expected (we thought there will be classic Austrian cuisine, but it is more like fancy dining, offering octopus burger, asian type soups etc).

The location is great, there is a ski bus for kitzsteinhorn just în front of the hotel. Breakfast was great. The spa was amazing. I really liked that they had snacks and tea at the spa for extra pampering. The room was very comfortable, perfect temperature. The skiroom helped a lot, keeped our boots warm.

The staff was mostly polite, but cold. I missed the family hotel vibe I usually get in my Österreich vacations. Some of the restaurant and bar staff seem annoyed every time they had to do something. There are a lot of saunas, more than 5. It would be nice if one of them was at a lower temperature, for those who can't take so much heat.

‏The hotel is beautiful and stylish with an excellent location. Also the room is specious and clean. I liked the view, location and the breakfast. Also don't miss the spa as their therapist is very specialized and she do an excellent massage. Also the hotel is offering a free parking and Kaprun card. ‏I liked everything in the hotel and I differently will ‏recommend it for all my family and friends. ‏Definitely I will visit the hotel again and again.

‏It’s recommended to visit the hotel in winter as its without ‏Air Condition. However, we was lucky and the weather was perfect during our stay. ‏You need to make sure that you do the check in before 9 or 10 PM as the recipient is closed after that time. ‏I liked everything in the hotel and I differently will ‏recommend it for all my family and friends.

Adult sauna zone was absolutely great to have it after long ski day, room design and space enough for 3 adults and kid, excellent and rich breakfast, friendly staff, free parking and ski room.

No tea cups in the room, Nespresso capsules were refiled only by request. Last day there were a lot of young people in swimwear in the naked zone - no actions were done by staff to make an order. Ski bus stops near the hotel every 30 min, but we have to change to route 660 if you are going to Schmittenhöhe... not so comfortable at the end of the day.

The hotel is beautiful and stylish with an excellent location. Also the room is specious and clean. I liked the view, location and the breakfast. Also don’t miss the spa as their therapist is very specialized and she do an excellent massage. Also the hotel is offering a free parking and Kaprun card. I liked everything in the hotel and I differently will recommend it for all my family and friends. Definitely I will visit the hotel again and again.

It’s recommended to visit the hotel in winter as its without Air Condition. However, we was lucky and the weather was perfect during our stay. You need to make sure that you do the check in before 9 or 10 PM as the recipient is closed after that time. I liked everything in the hotel and I differently will recommend it for all my family and friends.

Newly renovated hotel, beautifully made, with a taste to the detail. Comfortable room with comfortable beds. The sofa for the child was in fact a super comfortable real double bed! That is very rare. The breakfast was exceptional. The restaurant was very good, although a bit of new cuisine style ( while we would have preferred traditional local). The location is great, in the resort town but still with a beautiful mountain view with overlooking the castle. Service very good. Spa area very good.

Only that we could not stay more because the actual hotel price was much more than the price we paid through booking.com.

Breakfast was amazing and the restaurant staff was very helpful

The room service was rubbish. For this money, you'd expect empty glasses/cups in the room to be washed...well not (two consecutive days and in two rooms. Similarly, an empty water bottle was left on the table in the room. Additionally, you don't want to meet the cleaning staff in the Spa in the afternoons.

Unbelievable facilities - huge sauna and pool area. Breakfast was fresh with a lot of options for everyone. Room was clean and spacious. Good value for the price.

We were in the loft and the “chill out” area was tucked away with no natural light. The ceilings were also quite low across the room and in the bathroom so we banged our head a few times. Also would’ve been great to have a TV with Netflix options not just cable

A truly exceptional place to stay. Everything was above exceptional, the staff were so lovely, friendly and helpful and the rooms were immaculate. We thoroughly enjoyed the heated pool and sauna, a great way to relax after a day spent in the snow on the mountain which is easily reached in 15mins by bus. Everything was in easy walking distance to the hotel or accessible by bus and the view from our room was beautiful! We loved it and would stay again in a heartbeat.