iRoHa Garden Hotel & Resort

This beautiful and calm haven is like a home away from home in the hustle and bustle of the city. The staff are super helpful and attentive to every need and the friendly manager shows a personal interest in all of his guests. No detail is too small from the lovely welcome drinks to the surprise snacks package that they prepared for our long onward journey. The pool is beautiful and breakfast was tasty, plentiful and varied and the bedroom absolutely stunning. This hotel is a must for anyone visiting Phnom Penh!

Loved absolutely everything

The staff were incredible, nothing was any trouble and they went out of their way to help us every time as UK traveller’s. Tiara is an absolute superstar when it comes to customer service and would be an asset to any other organisation or business. All other staff were absolutely fantastic, well mannered, more than competent in hospitality and very on the ball. Nothing was too much trouble for them. At one point, we needed to change our flights and Tiara was more than helpful in helping us with the change by conversing on the phone with the airline on our behalf for more than 1 hour! Furthermore, we ate breakfast, lunch and dinner every day there and all was delicious. My travelling companion was also completely overwhelmed and very emotional to receive an in house made birthday cake and presentation by all the staff, who also sang Happy Birthday to her. Every evening the staff presented our dressing gowns on our beds with flowers and little touches like chocolates. I have to say, the service and attention to detail was just brilliant! Another was, since we were very much liked by mosquitoes, (regardless of how much gin and tonic we drank) we were even given anti mosquito spray and medicated cream when we did unfortunately get bitten (sweet blooded as we seem to be) Massive credit to Iroha Garden Resort!

Outstanding service. The CEO, Susumu-san, was very warm and attentive and the staff were exceptional. Nothing was too difficult. Beautiful garden and surroundings that was an oasis within Phnom Penh. Warmly greeted each time we came back and provided with snack bag for road trips. highly recommended.

Nothing at all.

This is probably one of the best hotel experiences I've ever had. The location is perfect; quiet and with a beautiful garden, but still quite central in the busy city that is Phnom-Penh. The personal approach, with a welcome drink, greeting by the owner, restaurant recommendations, friendly staff and the snack and robe waiting for you on the first night really add to the experience. The restaurant and breakfast area outside by the pool are amazing and the food is very fresh and tasty. Would recommend the french toast for breakfast! The rooms are very well decorated and despite some minor elements looking like they could use a slight touch up (paint in the room) they felt very well taken care of.

(I stayed here twice before and after going to Siem Reap/Angkor Wat, so this is the same review as before:) I would recommend this hotel to anyone and will plan on staying there if I'm in Phnom Penh again. It was an oasis of peace in a dusty rugged town. It was "noisy" with the cries of probably a dozen kinds of birds, which made you feel you were in the middle of a jungle, not an ugly city. The pool was FANTASTIC! It was what we dreamed of during the day when out and about in 104˚F/40˚C with 99% humidity... it was the image of a man crawling on the desert sands seeing a mirage of a cool stream of water. Now let's get to the food. Fabulous! Menu was varied and authentic. And the Japanese food like gyōza餃子and the Japanese breakfast 和朝食 was straight out of Tōkyō and Ōsaska. Best gyōza I've had outside of Japan. The sincere attentiveness and politeness of the staff bordered on obsequious. They all were fabulous as well. We could see all this as due to the efforts and attention-to-detail of the Japanese owner, Mr. Kuroda. He greeted guests, made sure everything was run efficiently, and was always available for tips and help. The hotel was up to Japanese standards for sure. Even the fruit juice, fresh fruit and raw vegetables we were able to eat in confidence with his assurances that they were washed carefully in purified water. That made for much wider options for dining. Coffee was excellent and the staff could make a mean cappuccino or espresso, which we valued greatly in the morning! The bed was COMFORTABLE! One of the best beds we've had at a hotel!! One of the waiters, Mr. Ben, told us about and then showed us how to use the app "Grab" for hailing tuk-tuks, giving us the peace of mind of an agreed upon price, not worrying about language barriers, and the safety of knowing what tuk-tuk driver was coming to pick us up. This is a fabulous hotel in every respect.

Nothing I didn't like

we liked everything: Smooth and welcoming check-in, courteous and polite behaviour of the staff and the Owner who was always present early in the morning, asking about the day's program and giving helpful tips, an extra large room, absolutely clean, sumptuous breakfast with a variety of different country menus. Food was tasty and portions were large, rather heapful; good for young people. The staff even booked Grab taxis for us , saw to it that we sat in the taxis and noted the taxi numbers and instructed the taxi drivers for safe driving. In all a very pleasant stay.

That we can't find a fault!

I would recommend this hotel to anyone and will plan on staying there if I'm in Phnom Penh again. It was an oasis of peace in a dusty rugged town. It was "noisy" with the cries of probably a dozen kinds of birds, which made you feel you were in the middle of a jungle, not an ugly city. The pool was FANTASTIC! It was what we dreamed of during the day when out and about in 104˚F/40˚C with 99% humidity... it was the image of a man crawling on the desert sands seeing a mirage of a cool stream of water. Now let's get to the food. Fabulous! Menu was varied and authentic. And the Japanese food like gyōza餃子and the Japanese breakfast 和朝食 was straight out of Tōkyō and Ōsaska. Best gyōza I've had outside of Japan. The sincere attentiveness and politeness of the staff bordered on obsequious. They all were fabulous as well. We could see all this as due to the efforts and attention-to-detail of the Japanese owner, Mr. Kuroda. He greeted guests, made sure everything was run efficiently, and was always available for tips and help. The hotel was up to Japanese standards for sure. Even the fruit juice, fresh fruit and raw vegetables we were able to eat in confidence with his assurances that they were washed carefully in purified water. That made for much wider options for dining. Coffee was excellent and the staff could make a mean cappuccino or espresso, which we valued greatly in the morning! The bed was COMFORTABLE! One of the best beds we've had at a hotel!! One of the waiters, Mr. Ben, told us about and then showed us how to use the app "Grab" for hailing tuk-tuks, giving us the peace of mind of an agreed upon price, not worrying about language barriers, and the safety of knowing what tuk-tuk driver was coming to pick us up. This is a fabulous hotel in every respect.

There wasn't anything we didn't like.

The hospitality was outstanding and fully met the principles of the hotel’s Japanese name. The owner is attentive, personal and gave extremely helpful information including the location of restaurants across a range of budgets which met expectations. We liked the visibility of the investment into a trainee staff programme. The welcome was wonderful and the first night turn down service with chocolates added a special touch. We ate dinner several times and thought the Asian food was well presented, generously portioned and delicious. There are Japanese snacks available too. The ambience by the pool is lovely. Thank you for the complementary mosquito repellent. The a la carte menu choices for breakfast provided many options; the French toast looked amazing! The croissants were excellent. Repeated portions were offered. The fresh green tea was excellent although we missed American coffee at breakfast. We enjoyed browsing and purchasing amongst the local artisan gifts including pepper and woven items often selected for sustainability. It’s a nice touch. We browsed the book library too. They have a spa room and a local, commissioned service which offered a range of treatments into the late evening which is helpful after long days of sightseeing. The room was airy and the shower was very hot! The coffee machine was a bonus. There is plenty of shade for lounging during the day either under the 3 cabanas or in the garden. We booked Khmer Tuk tuks and taxis via the hotel; both were efficient.The location of the hotel is convenient for visiting Choeung Ek; you will need transport for more central sights. Bear in mind that traffic in Phnom Penh can easily gridlock at peak times so ask advice when planning transfers. The access road to the hotel is guarded due to the proximity to local embassies resulted in a very quiet street. The birdsong in the garden is beautiful and we appreciated the bird spotting guide. We would definitely stay again.

Even better if: The ground around the pool is potentially muddy despite the stepping stones which can result in soiled feet when entering the pool. Perhaps this could be revised or water urns placed by the entry steps?

Everything went well; the hotel is in a wonderful quiet location, absolutely beautiful grounds and pool; the customer service was incredible, the staff and owner could not have been more helpful. I had a computer problem which potentially would have ruined to some extent my holiday in Cambodia because of work related issues. The owner of the hotel bent over backwards to help me out and solved the problem for me. Just amazing ! My bedroom was beyond my expectations. So so beautiful.. I felt immediately at home in the hotel and without a single doubt, I will be coming back to visit this hotel the next time I holiday in Cambodia. I would highly recommend this hotel to anybody who is planning to stay in Phnom Penh.

I honestly hand on heart can not think of anything the staff and owner could have done better or of anything that would improve this hotel... did I say that the breakfast included in my room price was also amazing !! Well it really was. Thank you to IRoHa Garden Hotel and Resort

EVERYTHING, the garden, the pool, breakfast, room and everything was more than excellent!! The service is outstanding, we really felt at home after a long and exhausting journey to Cambodia, it was perfect! The staff look after your every need and are very attentive and super friendly! The manager even saw us out and made sure we got into our taxi to the train station early in the morning (5:50!) Also they make sure your food preferences are met everytime, even a lot of vegan options (we got vegan chocolate at the end of our stay) We have booked another stay for the end of our journey and cannot wait to finish our trip here. Cannot recommend it more!