Wyndham Grand

Great view. The bed was comfortable and the room was fairly clean. Water got hot and pressure was good. Big window tub is worth it. Front desk staff was kind and helpful. Beware nobody speaks English.

The hotel is no longer in a very good location. Sort of a run-down street in a part of town that new development has abandoned. The nicer parts of the city are a bit further away -30 min cab ride. The hotel lobby was not impressive, and the rooms looked a bit out of date. As of AUG 2023, there was a lot of construction just outside our window.. another high rise that I suspect will be noisy for at least another year.

The room was great, with massive windows overlooking Shenzhen. Everything was clean and working properly. The swimming pool was small but great and was open for long hours. We also had access to the executive club which has amazing views of the city.

The Executive Club opened late and closed too early. So, will probably not pay extra for this perk next time.

The location is convenient as it is very close to a large shopping mall (One Avenue). The room is large and clean.

I have in advance requested for two connecting rooms as we have a family of four. This was noted by hotel but no such arrangement was made. Indeed, the two rooms, though on the same room, were quite apart. This is disappointing.

The room is comfortable and clean, the city view is very nice.

The WiFi is not very good, it's only available for the local, not international, I cannot connect with friends and family overseas, it's a big disappointment. They can only use Wetchat rather than What's app and facebook.

The rooms were very nice! The staff was friendly. Overall it was a good experience!

During breakfast, they clean the tables and gather all the leftover food in trash baskets right in front of you, and it's quite off-putting. It makes it nearly impossible to enjoy your meal when you witness it.

The service of all staff was excellent. In particular, Jack who helped organize a special proposal and did everything in his capability to make it incredible and beautiful! His communication before our arrival was prompt and timely to arrange all the details. A big special thanks and mention to Jack to make our experience so memorable! We loved our room and the facilities were great. They even allowed us to check in early which we really appreciated.

Smiling and service minded staff. I would like to thank William at the reception desk for going above and beyond helping us arrange train tickets to Guangzhou. Our room maid was just wonderful, greeting us every morning with big smiles and joyful energy - making us feel like old friends.

My room was very good. I didn´t have the opportunity to use the gym, which I normally use when I travel, so I cannot comment of the quality of this facility. Regarding the breakfast, I think there is room for improvement...a bit limited in choices. Altogether, I am very satisfied with the hotel and most likely will book again in the future.

1 min to subway, and seafood restaurant opposite street.

A free room upgrade is offered, but the upgraded room (executive room) isn't better, only higher ceiling, but worst layout, and could be smaller, so better don't accept the so called free upgrade, it is useless. and pillow is not good.

quality hotel, convenient location

limited choice of western food