Mercure Carcassonne La Cité - entièrement rénové

very clean and amenities were great- pool area was beautiful and very French style , we had pool access from our room. location : 5 min walk to the citee carcasconne( the walled old city) and then a 25 min walk to new center but there is also a bus outside the hotel to bring you to the new center for only 1€pp and brings you to the center in a few minutes !! but the walk to new center is beautiful as going over the old bridge and site seeing. staff were great and very accommodating for example one of the family members I was with had to store medication in a fridge (none in room) and use it daily and this was made so simple by staff!

nothing really ! perhaps the breakfast is over priced at 16€pp I wouldn’t include it in my stay as it’s just breads cheese cured meats and pancakes - instead there was beautiful bakery that is worth checking out 500m from hotel and a baguette is 1.25€ and delicious

Hotel is 5 minutes walk to the old city. Hotel is a very relaxing place to stay and the quality of food in the restaurant was a very pleasant surprise. The dinner we had was a match for the best meals we had at any of the restaurants.

I would have given the hotel top marks but for 2 things: 1. the room we were in on the ground floor was quite small - nowhere to sit at a table. 2. It was difficult to find shade in the garden and around the pool - no umbrellas or shades of any kind apart from a blind over the restaurant patio door. This is a comment about Carcassonne rather then the hotel - it is very difficult to find good vegetarian food, and if you are vegan - forget it or really do your research beforehand.

The staff were super friendly and helpful. There was a great braekfast with fruit yogurt cold meats bread jams and honey scrambled eggs susage and bacon as well as coffee juice and pastries. 3mins and you at the Narbonne Gates to the Cite. The air con was very welcome.

The storage sace in the roomis quite restricted. The room wasn't ready at the stated time there was a short wait in the lounge. The storage shelves were wet after the clean. The cardboard cups are a bit naff. The bath robes need to be avalible for all room types even if to hire.

Room was lovely. Swimming pool was clean and easily accessed. The hotel had beautiful, well kept gardens and nice areas to sit both inside and out. The location was close to the Medieval City and was very quiet and also had a relaxed atmosphere. The chambermaids were friendly and helpful.

The first evening meal we had was very nice. However, the staff in the dining room were not very well trained and they didn't seem to know what they were doing a lot of the time. Other meals we had were mixed and the system of writing the salad ingredients and menu request was cumbersome. The description of the courses didn't always match what was the actual meal. It would be helpful if at least one of the staff could speak English to help with ordering food.

Been coming here for a number of years and always come back. Great to see it still maintains its high standards and has been recently refurbished. The housekeeping is fab and rooms are clean to perfection. We had a privilege room which had a great view of the pool and the addition of robes. Also got complimentary soft drinks in the fridge. Wine at the bar was local and a very reasonable price and good quality. Staff were also polite and helpful. There is also a fab pool and terrace. We didn’t eat at the hotel but seemed a lot of people did so will do next time

Everything was really good

Excellent location near the castle. Rooms were very clean and well kept.

One staff was very rude during breakfast. A number of guest found it difficult to work out the coffee machine and when asking one particular staff, the staff was very rude and seemed agitated that the guest found it difficult to work out the coffee machine. In my case she, abruptly told me off in French and demonstrated to me how to use the machine as I was a child. Very rude and she let the other staff members and hotel in general down. She was there to provide a service and not there to scold people struggling to use the coffee machine.

Location was fabulous - a short walk from both the medieval city and old town. Airport shuttle bus dropped us within a two minute walk of the hotel. The grounds were beautiful - well maintained with olive trees and agapanthus. A peaceful haven away from the summer crowds. We loved the huge pool and clean changing rooms. There were plenty of sunbeds and enough shade. And the salad and rosé we had for lunch on our last day was the best we had tasted during our whole trip to Carcassone. We also loved our room with French doors to a terrace - and the blackout curtains and very comfortable beds and pillows ensured a great night’s sleep. The staff were also all incredibly friendly and helpful.

Would have liked a small fridge in room for milk for morning tea - plus china cups and sauces and glass water glasses rather than paper cups.

The hotel is perfectly placed with a view of the castle from our room. Our room was very comfortable and the garden and pool area were very pleasant.

As a small point, some information would have been welcomed about use of towels for the pool as it was not clear whether we could take the towels from the room or if and how to get specific towels for use at the pool (most people seemed to be using white room towels but a few others had blue towels which may have been for pool use but this wasn't clear....)

Our room was spacious and had everything one can want) I loved both the location (10 min from the castle), garden with the pool (castle is not seen from the pool ;) ) - bar and breakfast. The price seemed too costly, but all options around had even more costs (we needed parking and rooms enabled for limited mobility). I loved the choice of tea and complimentary drinks in the room

Room was too cold - maybe something was wrong with our conditioning system, yet we were freezing and had to switch it to warming Lights are really dim, there is no ceiling lamps or ambiente light - looks like it was an old building adjusted to new use - so don't expect too much lighting in the rooms. But - our room had a peak onto the castle, in the corner window, which was really nice))

The Hotel is so convenient for the castle. It really is 5 minutes walk. Spotless hotel . Low rise with only two floors and very well equipped and modern bathrooms. 89 rooms I think. We didn’t try breakfast but many did ( we liked to try different places within the castle ). There always seemed enough sun beds particularly in the Early afternoon After sightseeing. Pool was nice and had its own pool bar. Mixture of customers - quite diverse from young families to business folk. Dogs are allowed too 🐶😃👍

Nothing not to like 👍