Kempinski Hotel Gold Coast City

The Kempinski Hotel exceeded all my expectations, providing a royal experience from the moment their airport shuttle picked me up to when it returned me to the airport. Their services, food, and customer service were unparalleled. Throughout my week-long stay, every staff member, including those from the Lady in Red service, room service, laundry service, poolside, drivers, porters, greeters, security, dining room, and front desk, displayed top-notch professionalism. It was the perfect stay for my first visit to Ghana. While all interactions with the staff were exceptional, a few individuals truly stood out: Shuttle Drivers: - Hamza: I was all set and waiting at the airport when I arrived in Accra. I didn't have to lift a finger; Hamza cared for everything. He shared valuable information throughout my ride to the hotel and was incredibly informative! Thank you, Hamza, for your hospitality and welcoming me on my first visit to Africa! - Noah: On my return trip to the airport, Noah's exceptional help and kindness in handling my heavy bags and ensuring my comfort while waiting were greatly appreciated. Thank you, Noah, for going above and beyond; I enjoyed it! Dining Staff: - Daniel: He provided valuable recommendations and checked on me during my dining experience, offering empathy and care. Thank you, Daniel, for caring and making my first and last visit to the dining room a pleasant experience! - Richard: Attentive and accomplished, Richard even arranged a birthday cake for me, making my birthday trip memorable. Thank you, Richard, for your thoughtfulness and remembering to make my birthday memorable! - Beverly: Beyond her duties, Beverly offered hair product recommendations and assistance, ensuring I looked my best during my stay. Thank you, Beverly, for exceeding your responsibilities to assist me with my hairstyle needs. Your knowledge will prove to be invaluable throughout my stay in Ghana!

My only suggestion would be for the hotel to sell those lovely branded bathrobes. 😊

Shuttle Pick up/drop off from airport was very convenient with attentive friendly driver First impressions are everything and this hotel does not miss! Ada in red dress was super at getting us sorted for tours etc Roz the manager was very attentive and friendly - fruit and water in rooms was appreciated!! Singer in the bar lounge on Friday/Sat night was super talented and amazing! (28 April/5 May). Nice touch having live music on weekends Lots of places to chill/work remotely/hang out on property outside of your room Pool was so nice and good to have lifeguard always on duty. Pool bar service was excellent and cabanas were a great touch Mavis in the Restaurant was AWESOME every day and at every meal time that she was there. Made us feel very welcome with her warm smile and pleasant personality. Great menu options for all preferences/allergies etc with local dishes. Loved the Prosecco with breakfast!! Augustina in the Spa has magic hands!! I had to go back twice. The Spa is so calming and has every amenity - sauna/steam room/relaxation room. I didn't want to leave! I WILL BE BACK and have already recommended to friends. Kobby taxi driver took us on tours - he was recommended by the hotel concierge and he is amazing, attentive and made us feel safe giving us an authentic experience which was important on our first visit to Ghana Mama Africa has store across the street from hotel entrance which was very convenient for local shopping as she had some lovely items and souvenirs. Her customer service is 100% Extended check out was also accommodated which was nice as we got to enjoy amenities like a late spa appointment before boarding an international flight The security team there is top notch! They made us feel safe but were not intrusive. I would definitely return again as a solo traveler

I didn't have a bath tub!

My family and I had a wonderful time at Kempiski, we all loved the experience and it will be our No. 1 choice for hotel anytime we are in Accra. Breakfast came with several options, pool was very good and clean, the staff were very hospitable, the complimentary airport pick up and drop off was a relieving idea. Thumbs up to Kempiski Hotel.

There is an art work at the Breakfast area (Papillon) with the inscription "Heaven can wait 6", first heaven cannot wait for anyone, second and most crucial is that it has obscene and immoral images which are not appropriate especially for a place where little children will be brought to have breakfast. This feedback has been given to the "Lady in Red" at the front desk and I hope the hotel will notify me soon that the art work has been removed. Also there should a children friendly gym for children under 16 to make it a 100% family friendly hotel.

The breakfast was excellent - lots of options and the staff in the dining area were incredibly helpful. The hotel staff in general was very professional (for the most part). The room service was also a treat. Their food and beverage team is world class.

My check-in experience was bumpy. I was assigned a room with mouldy walls and got a little bit of attitude from the front desk at the beginning when I asked to change rooms. My room was eventually changed but my floor was noisy (I had asked for a quiet room when I booked).

Christian who checked me really made sure I was OK. Because a group booking came in he made sure he took his time to book me in Frank at the restaurant was the sweetest give this guys a pay rise! Excellent And the lovely friendly gentleman who cleaned the room on the 6th floor. Lovely .

The check was crazy because of the group that had just arrived and it just felt over whelming. The ladies from security In the car pack...they were more interested in chatting to each other than helping. Which was a shame

I AM REALLY HAPPY TO HAVE SPENT SIX DAYS IN THIS ESTABLISHMENT WHOSE QUALITIES, AS PRAISED BY MANY VISITORS, WERE CONFIRMED BY MY PRESENCE FOR SIX DAYS. I CAN ADMIT THAT THE SERVICE BLEW ME AWAY. THE QUALITY OF THE STAFF AT THE RECEPTION WITH A SMILE THAT EVEN GIVES YOU THE COURAGE TO SPEND WHAT YOU HAVE. I WAS ABLE TO SHARE SOME EXPERIENCES WITH ONE OF THEM. IN PARTICULAR JENNIFER WHO IS A GABONESE AND WHO WAS REALLY A GREAT SUPPORT TO ME. WHAT ABOUT ABIGAIL NELSON? AND ALL THE FRONT LINE STAFF. AS FAR AS MY ROOM IS CONCERNED, YES THIS ROOM IS WORTH THE MONEY I SPENT AND MORE. THE PROPERTY SERVICE IS IMPECCABLE. THEY ARE ALWAYS THERE TO KNOW IF WE NEED ANYTHING. IN TERMS OF THE RESTAURANT WAO! THEY HAVE A FULL BREAKFAST. A BREAKFAST I WILL ALWAYS REMEMBER. I THINK IT'S THE MOST COMPLETE BUFFET IN GHANA. I HAVE HAD THE GRACE TO VISIT SOME OF THE RESORTS HERE BUT THERE ARE NO TWO. THEY HAVE A FULL BREAKFAST BUFFET. AND I WISH THEY WOULD OFTEN PUT A BIT OF AN AFRICAN MENU FOR LUNCH AS WELL. I KNOW THAT ON FRIDAY THEY HAVE PROGRAMMED SOME BUT A DIVERSITY FOR OTHER CULTURES. IT'S A PROPOSAL I THINK CAN ALSO HELP A LOT BECAUSE DURING MY STAY I SAW A LOT OF CENTRAL AFRICAN CLIENTS AND THEY FEEL A BIT SOMETIMES A BIT FORGOTTEN THAT THERE ARE NO AFRICAN VARIETIES. OVERALL MY STAY WENT WELL. AND THE STAFF IS REALLY WELL TRAINED, VERY WELCOMING. I HAD FORGOTTEN! WHAT ABOUT THE SECURITY? I WILL DEFINITELY REMEMBER THIS EXPERIENCE. AND I WOULD ADVISE PEOPLE WHO REALLY WANT TO STAY WHERE LUXURY, SAFETY, WELL BEING OF THE GUEST IS A PRIORITY THEN I WOULD ADVISE KEMPINSKI. KEMPINSKI HAS MADE AN IMPRESSION ON ME. I'VE HEARD GOOD TESTIMONIES BUT HERE I HAVE LIVED THE TESTIMONY THAT I WAS GIVEN ABOUT THIS ESTABLISHMENT. EVERYONE ALWAYS HAS A SMILE ON THEIR FACE. YOU EVEN HAVE THE JOY OF SPENDING YOUR MONEY. YOU DON'T EVEN SEE HOW YOU SPEND IT. SO MANY STAFF ARE TRULY TRAINED, SECURITY, PORTERS, FRONTLINE, ADMINISTRATIVE STAFF. I EVEN FORGOT THE I.T....

EVERYTHING WAS GOOD FOR ME

I AM REALLY HAPPY TO HAVE SPENT SIX DAYS IN THIS ESTABLISHMENT WHOSE QUALITIES, AS PRAISED BY MANY VISITORS, WERE CONFIRMED BY MY PRESENCE FOR SIX DAYS. I CAN ADMIT THAT THE SERVICE BLEW ME AWAY. THE QUALITY OF THE STAFF AT THE RECEPTION WITH A SMILE THAT EVEN GIVES YOU THE COURAGE TO SPEND WHAT YOU HAVE. I WAS ABLE TO SHARE SOME EXPERIENCES WITH ONE OF THEM. IN PARTICULAR JENNIFER WHO IS A GABONESE AND WHO WAS REALLY A GREAT SUPPORT TO ME. WHAT ABOUT ABIGAIL NELSON? AND ALL THE FRONT LINE STAFF. AS FAR AS MY ROOM IS CONCERNED, YES THIS ROOM IS WORTH THE MONEY I SPENT AND MORE. THE PROPERTY SERVICE IS IMPECCABLE. THEY ARE ALWAYS THERE TO KNOW IF WE NEED ANYTHING. IN TERMS OF THE RESTAURANT WAO! THEY HAVE A FULL BREAKFAST. A BREAKFAST I WILL ALWAYS REMEMBER. I THINK IT'S THE MOST COMPLETE BUFFET IN GHANA. I HAVE HAD THE GRACE TO VISIT SOME OF THE RESORTS HERE BUT THERE ARE NO TWO. THEY HAVE A FULL BREAKFAST BUFFET. AND I WISH THEY WOULD OFTEN PUT A BIT OF AN AFRICAN MENU FOR LUNCH AS WELL. I KNOW THAT ON FRIDAY THEY HAVE PROGRAMMED SOME BUT A DIVERSITY FOR OTHER CULTURES. IT'S A PROPOSAL I THINK CAN ALSO HELP A LOT BECAUSE DURING MY STAY I SAW A LOT OF CENTRAL AFRICAN CLIENTS AND THEY FEEL A BIT SOMETIMES A BIT FORGOTTEN THAT THERE ARE NO AFRICAN VARIETIES. OVERALL MY STAY WENT WELL. AND THE STAFF IS REALLY WELL TRAINED, VERY WELCOMING. I HAD FORGOTTEN! WHAT ABOUT THE SECURITY? I WILL DEFINITELY REMEMBER THIS EXPERIENCE. AND I WOULD ADVISE PEOPLE WHO REALLY WANT TO STAY WHERE LUXURY, SAFETY, WELL BEING OF THE GUEST IS A PRIORITY THEN I WOULD ADVISE KEMPINSKI. KEMPINSKI HAS MADE AN IMPRESSION ON ME. I'VE HEARD GOOD TESTIMONIES BUT HERE I HAVE LIVED THE TESTIMONY THAT I WAS GIVEN ABOUT THIS ESTABLISHMENT. EVERYONE ALWAYS HAS A SMILE ON THEIR FACE. YOU EVEN HAVE THE JOY OF SPENDING YOUR MONEY. YOU DON'T EVEN SEE HOW YOU SPEND IT. SO MANY STAFF ARE TRULY TRAINED, SECURITY, PORTERS, FRONTLINE, ADMINISTRATIVE STAFF. I EVEN FORGOT THE E.T.

LIKE EVERYTHING

Breakfast was great. The staff were so friendly. I even remember their names; Miriam, Emmanuel among others. The gym is probably the best I have seen in any hotel. The hotel has a nice upmarket feel; all my guests were impressed.

Loved it all. Perhaps the carpets in the hallway were a little jazzy to my quiet taste and more African art like they have at Movenpick would be nice.

Hotel location was fantastic and the architectural design of the hotel is fabulous.

The illumination of the rooms are not so good as it is warm white and has a single control which isn't much of an option or preference for most people in case they want a different lighting (white bulbs) or multiple controls in regulating it.

From the minute we checked into the hotel to the minute we left to return home, the service was impeccable. My daughter has sever allergies (milk, eggs, nuts and coconut) and the head chef catered for her. He gave us his number to contact him directly every time we wanted to eat at the hotel restaurant so he could make my daughter meals without the harmful allergens.

Nothing. Everyone was helpful