Grand Hotel Impero Spa & Resort

We stayed 6 nights in an Executive Junior Suite on the first floor with a beautiful large terrace – perfect to enjoy a pre-dinner aperitif or soak up some sun. The bed was very firm but comfortable, the room and bathroom were clean. There is a flatscreen TV in the bedroom but it didn’t seem to have any AirPlay or other streaming facilities and the channels were all Italian. Not a big problem though as there is so much to explore in the area (recommended: Castello Banfi, Cascate del Mulino Saturnia, Pitiglano, and for some sea air Castiglione della Pescaia). The staff at the hotel were very attentive, friendly and helpful. We also tried out their spa, which appeared to be very new and immaculately maintained (although sadly the steam room wasn’t working very well). Due to COVID regulations you had to book the spa as a “private” spa for 2 hours and pay for it, but it was worth it as the spa isn’t really suited to be used by more than 2 people. We ate in the restaurant a few times, although there wasn’t all that much to choose from for vegans (but they were willing to accommodate my wishes, leaving out the cheese on the pizza or preparing a vegan pasta dish; they also have soy milk for breakfast).

Service at breakfast was a bit slow at times (no buffet due to COVID), and some of the younger staff wasn't very knowledgable (they had to ask someone else about ingredients, they mixed up the coffees, i.e. cow's milk instead of soy milk). It's a bit noisy during the day because it's by a main road (although there are some trees to lessen the noise a little). Castel del Piano itself is not particularly pretty but a good base from which to visit other places.

This was a nice hotel and location, i would recommend it. The indoor and outdoor common areas were great. Breakfast had lots of choices including scrambled eggs with and without ham/bacon. WE enjoyed dinner in the resteraount including fresh pasta, and local wine. Staff were exceptionally helpful including suggesting an iternery for driving around the area.

Room service is the strongest point of the hotel - the create family atmosphere . They take care of you and treat with respect. Many thanks to Victor on reception - he helped us with many things. Other thing is great breakfast - you can order it day before and it will wait for you next day!!

The night manager was particularly accommodating as we arrived a bit late into the evening. Easy check-in process and the room was spectacularly clean.

We had to open the window because the air conditioning wasn't as strong as we had hoped, but the rooms were absolutely fantastic and the open air was nice.

The hotel is well situated on a main street and has a large parking. The restaurant, the lounge and the garden were very well decorated with good taste. The room was bright and clean and the linen was immaculate white. The internet worked well in one day and didn't work in another day. The reception staff was very nice, kind and polite and provided guidance for what to see around the city. The breakfast was very generous.

I would have liked to have in the room an iron and a kettle. The table and the bedside tables had no drawers. There is no pool for guests unless you pay for the spa 50 euros or more.

Beautiful hotel. Looks even better than on pics. Nice and very helpful receptionist. You can pre-order what you want to eat for breakfast. Everything is coming hot and prepared for you at your table which I liked very much (i filled the form in English a night before). Nice and spacious parking space.

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The hotel is in a good location, spacious, plenty of parking space. Costel del Piano is not huge place but you will find all necessities- shops supermarket. The gentlemen on the reception was very nice We liked the view from the tarasie.

The attendant spoke good English and this is good for many travelers. The attendant was very helpful and personable. She was prompt and kind. The Business was an honest business, and this is hard to find. Excellent place to stay.

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the staff are fantastic everyone was extremely welcoming and helpful. there is a small spa available for private use which was a nice addition to the stay and need to pay extra for. the breakfast was great and beds comfy and would recommend to use as a base to explore closer towns.

Quiet location, very good bed, nice staff. Nice view from upper floors of the hotel.

For more days of stay small storage space in the room.