Garrya Nijo Castle Kyoto - Banyan Tree Group

Beautifully appointed, serene, high quality furniture and decorations throughout. The STAFF is without peer - the kindest, most thoughtful hotel staff I have ever met. They helped make the hotel feel like home away from home, and also provided excellent suggestions for nearby UnSun, restaurants and making reservations, temples, art galleries and souvenir shops. No detail is overlooked in the service and room design. I simply do not think I can stay anywhere else in Kyoto in the future. Wonderful and first-rate food, a boutique hotel with a few number of rooms which helps to keep the quality of service high. Everything felt custom made and tailored for us to have the most enjoyable experience possible. I cannot say enough about what the phone I’ll tell the citizens and what a wonderful memory they helped us to create. A warm thank you to all the staff at the front desk, housekeeping and the restaurant. 誠にありがとうございました！

Nothing to dislike, except that parting was sweet sorrow..

Large clean room. Excellent staff and very helpful. Helped with making reservations and excellent dining recommendations.

No pool or spa facilities. Bar and restaurant were by reservation only so if you wanted a quick meal or a happy hour cocktail, you had to go somewhere else. Only one sink in the bathroom. Had beautiful patio, but too hot out to use it and too many biting insects to be comfortable. Insect repellent would be a nice addition.

This hotel is exceptional, from the staff, to the design and decor, and the fabulous rooms. It is well located for an easy walk or train to many of Kyoto's tourist sites. The 10 course degustation dinner at the hotel restaurant was amazing, as was the included breakfast. A special mention for the fabulous professional staff.

Nothing (apart from having to leave!)

Everything about our stay was great. All of the staff were wonderful and went out of their way to make our stay enjoyable. The restaurant was fabulous, again the staff were perfect and the food was both unusual and delicious. The hotel was beautiful and encompassed traditional Japanese with modern. The management of the hotel was excellent.

Nothing!

Nice location, fine room with plenty of space and great terrace. Staff is exceptional even for Japan . Restaurant has great food just very Japanese. I would stay again in a heartbeat. Very nice stay.

N/a

New and clean.

Taxi drivers do not know about this hotel, probably because this hotel is relatively new. Plus very difficult for foreigners to pronounce the name of the hotel to make Japanese taxi drivers understand. Time is cure.

We love the breakfast and the hotel design

If had spa and gym will be excellent

Staff were fantastic

Additional A$150/night for extra bed for my 12yo even though we had already paid for 3 people.

great location, beautiful view from the room. exceptional service, excellent breakfast

there’s no roof or garden to hang out

Everything from the very courteous staff to the amenities are excellent! The rooms were very spacious and comfortable.