Swissôtel Wellness Resort Alatau Almaty

The staff so friendly, special thanks to Ms. Zarina for help and care during our stay

Location, rooms, interrior

-the GYM is too small for such hotel; -breakfast is good enought for a common hotel, but not worth it (for 32$ per person it should be such options like salmon, fresh squeezed juce, etc) -the elevators are overcrouded and so slow;

If you are looking for a wellness retreat away from the city vibes, then this is your place. We stayed there for two nights at the end of our trip to Almaty, and after being tired of day trips, so the hotel was ideal to rest and treat ourselves. The room was renovated and clean, and has a balcony that overlooks the forest. Try to get a room in higher floors for a better view. The breakfast buffet is very good, with plenty of options for all tastes. The spa experience is not to be missed: (best Jacuzzi pools I've ever been to). The hotel location is relatively far from the city center, so keep in mind that commuting will take time, but it's not difficult as transportation options are convenient. Mega Mall is almost 20 minutes away from the hotel (depending on traffic). I highly recommend this hotel if you're looking for a peaceful/wellness stay. We loved Astau restaurant (east Asian food) for dinner. The staff was very helpful (shout out to Gulzabida and Damir for the lovely buggy tour around the hotel).

Nothing that can affect my positive review. I would only recommend offering more activities for guests to enjoy the beautiful surrounding area, specially in good weather.

We always come for 1 night but due to its nature and location we decide to stay for 2 . Best place for meditation and family building. We love this place more and more due to several points but point 6 is the main reason why we do come here because we love to sleep well : ) 1) SPA and Pool area are always clean and warm 2) Main Restaurant menu is delicious. 3) room service is flexible 4) rooms are cleaned on time by very kind housekeeping 5) Managers are very helpful and supportive 6) bed and pillows are always fresh, huge and soft

Mmm, I don’t like that front desk don’t offer to change your money for small money so you can take care of doorman or bellboy later . Also I don’t like that bellboys are always expecting, awaiting for tips and you feel uncomfortable when you don’t have small money to tip them :)

due to huge size of the hotel you are able to have any type of the rest you need . i do prefer quiet and peace which i found here. nothing can give you the same feeling as sleeping on the balcony with panoramic view.

The nature around was breathtaking! We loved walking around the frozen lake and the golf course. The spa is amazing- when it’s snowing outside, to soak in a warm jacuzzi was so memorable for our New Years Eve! . The staff is genuinely caring- Dilnaz was incredible and went out of her way to help us have the best experience. We would come back to stay here!

Great place especially when Great people do visit it.

50 cent and his team did stay there during our stay. What I did not like is that 50 cent thought that he did pay for all hotel and his security were following him within SPA area and they did even stop others next to the sauna room entrance meanwhile Mr Curtis was in there. It was funny but we were happy that his security did not block the door of SPA Pool area. So we did went into Sauna when he came out :) .

Nestled in bountiful nature in the shadow of the Mountain ranges, it is truly a resort to spend time in Almaty. I was in two minds between Ritz carlton and Swissotel; and while the former is in the centre of the city; this is truly a luxurious property.

The in room dining options could have been more comprehensive. Pizza ; with no chicken options seemed odd; especially since it was being offered in a burger and a sandwich. also, the hotel could have MAP options made available.

what a wonderful resort! surrendered by golf course, hotel is located next to the lake, with picturesque Mountain Views, amazing recently renovated facilities, cozy rooms (with shataffs in the bathroom, additional benefit for middle eastern visitors). really nice spa, with Hamman steam, several indoor and outdoor pools, gym and kids club. all hotel staff are super friendly and helpful. we had a minor noise related issue and manager Aidyn went out of his way to help us find a solution, highly appreciated. go for deluxe room, as standard room is on a smaller side (if you are staying with kids). loved our stay, will be back for sure <3

no issues

absolutely amazing place very beautiful views