El Marques Hacienda

It is aroud 30 minutes from Guanajuato city, in green area, big territory with little farm, what our kids liked a lot. They updeted our room to suite, what was a nice surprise! In the evening we had a fireplace, what makes this staying unforgettable!

The room was littele bit cold(in January), but it was comfortable to sleep. Breakfast includes only juice, coffe or tea, bread with butter and jam.

beautiful grounds!

The “included” breakfast was just coffee and toast. But food was good and value was good overall.

Is pet friendly

The location

I don’t feel the sheet were clean.

The nature and the views

The internet

Great outdoor areas, lots of activities for the whole family.

We were transferred to another room on the first day because the bathroom sink had a leak. A few nights later we had a roof leak during heavy rain and the staff at the front desk proposed to transfer us to another room. In the middle of the night with heavy rain and a 1 year old? No thank you... Next morning we asked to check out early due to multiple inconveniences during our stay. Staff was always courteous and super helpful but premises need maintenance to be up to date to avoid having guests transfer from one room to the other.

The employee is friendly.

The facilities are very old and it is far from the city center.

liked the pool.the water was a little cold at first but was clean and no problem with chlorine.no red eye which was nice.the bike rentals were free of charge which was also nice.they were nothing fancy but the kids liked to use them.

The breakfast that was included in your reservation was a joke that wasn't funny. A very skimpy amount of chopped up fruit in a bowl way too big of a bowl for the one little layer of fruit they give you. That fruit toast and a beverage. That was it.Nothing close to a full breakfast you would expect. But they do give you a menu to order and overpay for what should have already been taken care of.Very disappointing to say the least. There is no air conditioning in rooms.For the bon fire at night you need to make reservations for which they charge you about $40.00 american but include snacks.

the property looks sad. needs a lot of fixing inside the hotel

1.Hotel overcharged me twice. They made me pay at check in and when we left, they charged me from the credit card I provided to Booking again. As I can't prove that the first payment is the name of hotel(the hotel recipte is another name), I can't get my refund. I found it unreasonable because I have to check the reciept every time the name of the marchant even the time and the amount is correct. The hotel is not answering booking and booking refuses to refund me. So it will be the customer's lost. I found it was a trap. At the reception, they gave a machine to pay and it seemed to be a personal account and they charged you again from the credit card you gave to booking. When I first found out, I contacted the hotel and they promised to refund me. I believed them and it never happened. 2. The room that Hotel provided is way worse than the picture. It is not the same room. 3. There is nothing around the hotel and it is 30 munites by car from hotel to Guanajuato 4.Everything need to be well maintained in hotel, espacially the kid playround. My kid felt down from the swing because the rope was broken. Conclusion: Don't waste your time and money at this hotel.