Live Aqua Urban Resort Mexico

Most times, I would be inclined to dismiss a hotel calling itself an "Urban Resort." However, the Live Aqua may just be exactly that. A lovely, clean, modern hotel located at one end of an upscale shopping mall, the Live Aqua stood out for its comfortable accommodations, plentiful amenities, and top-notch staff. Everyone from the door staff to the concierge remembered my name and anticipated my every need. Any problems were dealt with swiftly and with no inconvenience to myself. The housekeeping staff's attention to detail was superb. Sandra, the concierge, made a particularly positive impression, handling my every request with a professionalism and caring I have rarely seen in a hotel environment. I have nothing but positive things to say about this hotel, and would stay here again in a heartbeat for my next visit to Mexico City.

Very hard to find negative things about this hotel. Only one I can think of is that its location, while quiet and serene in a decidedly disorganized city, is not very central and requires a bit of a drive to get anywhere of interest within Mexico City.

The Staff where the number one reason I would return to this hotel

I made a reservation and explained I have a physical disability on the last night I slipped in the shower lucky I only hurt both my arms I suggest the Hotel adds benches to the Showers in Rooms for guest with physical disabilities to prevent further accidents.

What I liked the most of staying at Aqua was the service and the hotel. I was travelling for pleasure and didn’t want to be in a corporate feel hotel like the ones that are in the area. It certainly gave me what I expected. Covid cleaning guidelines were on top and beyond. The staff was very helpful all the time and breakfast was good.

I would like to see that the coffee in the room is included as an amenity too and the use of the wet area of the spa is free of charge for who’s staying.

this was my second visit within a couple of months, and this experience was even better than my first. All of the staff members I engaged with were very helpful, and wanted to make sure I had the best experience.

It would be good if there was an outside space for sitting

The ambiance is really cozy and comfy. The room was clean and comfortable. Staff is super kind and friendly, always helping you out and giving the best service. The massage from the spa was great, staff amazing.

The spa was not as fancy as expected and it needs some maintenance.

The hotel was exquisite - architecturally and decor. calm and serene. top notch.

I needed a taxi right away to get to an event - so a hotel taxi was offered. for 500 pesos. exorbitant - when an Uber was 180 for the same distance in rush hour!

Hotel.Very good. Beautiful facilities and rooms. Excellent service

They don't have a real buffet breakfast. It lacks this service so essential in a 5 star hotel

This property is a soothing oasis of luxury! Our stay was on the fly after missing our flight to Ixtapa but Live Aqua offered us a calming and relaxing refuge after a long hectic day of travel. It was like having our own apartment to come home to. The soaking tub and comfortable bed are huge pluses. We had a terrific dinner at Nobu which is just steps away. Hope to come back soon!

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I love this Hotel, Every time my husband and I stay there they treat us great. My husband had a surgery and all the staff was super nice and kind with us, super helpful and in a great location.

excelelent location. perfect service.

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