Pueblo Bonito Mazatlan Beach Resort - All Inclusive

Amenities were up to expectations, restaurants and food were amazing and staff was super friendly and accommodating. Will definitely be coming back. Beach was very clean and although there were vendors walking around, no one was overly disturbing and hotel staff did a great job keeping it a peaceful environment.

On our last day, people came out and placed towels on some on the beach chairs and we weren't able to find one. I have no problem with people saving their spot, but we noticed that some of those beach chairs were empty for HOURS before people actually used them. There might be a better way to deal with this situation.

Good location, convenience stores, great food, shopping all next to the hotel…and beach accessible. Staff is very friendly and helpful. Rooms were kept clean all of time. Great that you could also use facilities at other ‘sister’ hotel/location and included the ‘all inclusive’ option to use at both hotels. This was great as we can now compare and decide at which one to stay on our next visit.

The beach was somewhat dirty. While I understand that the government doesn’t allow for private beaches, the beach right in front of the hotel, which is used by hotel guests is dirty (trash in sand and water). Even if it’s a public beach, the part that’s right in front of the hotel should probably be kept clean for the guests sake. However, staff was great at bringing out food amd drinks. Did not like the ‘sofa bed’, too uncomfortable for Adults bot ok for kids. The all inclusive option is a good value, otherwise, the food price is somewhat expensive compared to Good restaurants outside of the property.

The location is great! Staff is awesome! Food and service were good and rooms were very clean! The beach is amazing! Shallow and great for playing in the waves, including surfing.

When I booked, I thought we would have queen-sized beds and we actually had full-sized beds, a bit small to sleep 2 people. It may have said that when I booked and I just don't recall. We used the sofa bed so it worked out fine. It was also difficult to get a palapa on the beach. I had to be down at the beach to claim with our beach towels before 7am and even then there were only a few left. Some had towels on them all day and no one ever came. It would be nice to have a reservation system and if no show, give to someone else.

My daughter and I had one of the junior suites on the third floor. It was perfect with the king-sized bed and the ocean view. We loved how friendly the staff always was, the choices of food, and the very nice beach that was right in front of the hotel. It was very clean everywhere and the hotel had very good COVID protocols in place. There was a good variety of food to choose from between the three restaurants and the snack bar on site. I enjoyed walking on the beach every morning and watching the sunset with my daughter from our balcony or the beach every evening. She went para-sailing twice right from the beach. We also really enjoyed soaking in the jacuzzi late in the evening when no one else was using it.

We absolutely appreciated everything at the hotel. I just wish that there was access to information about what we could do in Mazatlan. The Concierge desk had a few flyers of organized tours. It would have been very helpful to have a printed map of the city and its surroundings so we could go and explore ourselves. We ended up searching on the internet which was different from having people who know about the place sharing tips and knowledge about the surroundings with us.

The morning views of the ocean was beautiful! The room was comfy and we loved having a balcony to listen and watch the activities/performers down below. The hotel is centrally located- a taxi can take you anywhere for less than $10. We were very impressed by their COVID-19 protocols. Their concierge were professional and very polite. We truly enjoyed our stay and having a delicious breakfast every morning (with the all-inclusive package).

There is only one breakfast spot/restaurant, one day we had to wait a few minutes before eating. Not bad if you are there to relax but for us, with planned itinerary, it was annoying. There were no activities on the beach. Only one tour was available through a local tour company, there should be more activities available. The timeshare staff were not welcomed.

Property is well kept and the staff are very attentive. Upgraded suite was well worth the money. Restaurant on property serves nice variety and well prepared.

The property no longer provides coffee in the room which is a minor inconvenience. The local bands on the beach take away from the relaxation but nothing that you can do because other guest at the hotel are paying them to play. Lastly, I ordered a drink with Malibu rum and it was not included in the all inclusive package. Charged as if it were a premium selection!!

All staff is great! Something outstanding to mention is that, this is the first all inclusive hotel I see staff being as nice as friendly to Mexican than to foreign people, in general in all locations and hotels, staff is more attentive and treats better the foreign than us! The facilities are nice and the restaurants are great!

It is well located, clean, good service and food. The beach is great.

Everything was great, just one little thing. They said check out was at 12:00pm and the wifi stop at 11:00. Maybe it is not a big issue, but I expected to do somethings around that time from work.

The service in general is excellent, and the location is great to have some relaxing time.

No Minibar in the rooms and I had higher expectations regarding the food.

Was a great stay really enjoyed my stay. My preference would be more restaurants choices. But everything was fine really liked Cilantros restaurant. 👍

.For Breakfast was a little troublesome me because of not enough space at the restaurant and the wait was a little long sometimes