Viaggio Resort Mazatlán

The rooms were pristine and the beds super comfortable. The staff was incredible and attentive. Having breakfast in front of the beach was amazing! The hotel has three separate pools, one for children, one for families, and one for adults, which works out perfectly. The location of the hotel was wonderful and had restaurants and shops at a walking distance.

Unlike breakfast, the service at lunch time was not ideal. There weren't a lot of guests in the restaurant and they still took a while to get our meals to us, which were lacking in quality. They list a fitness center as part of the amenities but be aware that it's only one treadmill, one elliptical, one recumbent bike, a dumbbell rack and a floor area, so it only manages to fit 6 guests at most.

We had an ocean view room and the view was amazing. The staff was always ready to help with whatever need we had. I wish the weather was warmer for us to use the pool, it looked amazing, especially for kids, it reminded me of the Great Wolf Lodge and it very close to one like we had on the cruise ship we went on.

I would of liked to had a small refrigerator and maybe a microwave. The worst was the A/C, don't get me wrong it works good but the lowest it can be set is 22 C. which is about 72 F., not cool enough for me to sleep. We opened the balcony door and slept to the ocean sounds all night, actually kind of cool (I have tinnitus) but it kept the room 20 C. - 68 F. or less. 22 C. may be cool enough for a lot of people, but myself, I would not want to stay there in warm weather.

Breakfasts were fine, as were all the meals. All the staff was exceptionally polite, and although I speak Spanish, many of the waitstaff, etc. spoke excellent English for my husband. Most of the restaurant staff remembered our first names.

We would have preferred two chairs in the room, instead of only one, making it easier to sit and relax in the room.

Brand New hotel with staff ready to please. So much to like about this place. Very well designed. Gym and bathrooms down by the pools with outdoor showers. Restaurant with view of the beach. Every staff member was willing to help no matter what request.

Ice was available at the restaurant yet I am sure they will have ice machines on each level soon. Really hard to think of anything we did not like.

It was right on the beach. The staff was helpful and friendly.

They didn’t have menus written in English. Most of the staff didn’t speak English. The coffee shop’s coffee was really poor. Amenities weren’t labeled. We didn’t like the soap, shampoo and lotion dispensers. They were hard to pump. In our room the bathroom room wall was dirty with fingerprints and scuff marks. Cleaning was sub standard.

It is a brand new complex, Nice rooms, excellent service and fantastic pool to realx. All is very clean and the service was fantstic, specially at the pool all the peope very friendly all the time.

That in the room, that did not have a balcony it was no place to hand our clothes to get dry fo the next day, it will be super good if at the bathroom can put some extra hangers to get the cloths to dry.

The hotel restaurant serves decent food and at a reasonable price. This is a recently constructed mid-level modern hotel. The oceanview room offers impressive views. The resort has direct access to a very beautiful part of the beach.

The room shower had several long hairs on the wall when I arrived and even after the second day of cleaning they remained in the same place. I suspect room cleaning and disinfecting is not as thorough as it should be.

I would have preferred to have a menu for breakfast not just the buffet. The staff in the restaurant , especially Antonio was very helpful. The pool was lovely. The location is excellent.

Housekeeping was very late everyday, maybe that was because it was new years and very busy. I would give housekeeping a 6 out of 10.

The location is great. The rooms are pretty clean. The mattresses are very comfortable. The staff is friendly and has good service.

The room was not punctually delivered at the check-in. One and a half an hour late. However, it was compensated at the check-out. We had breakfast in the restaurant of the hotel and had to wait almost an hour to get our food. The internet doesn't work well.

I love that the kids water park area was next to the big pool so my kids could be playing while I was in the pool. I love the ocean view from the room and that the rooms have a modern look and everything was really cleaned

Breakfast was not the the greatest but not bad either